Merchant Gold Group Reviews 28

I was felt I was misled of the cost to buy gold through them from my IRA to put into a Gold IRA. The cost was significantly higher than what I understood it to be. I also told them I wanted gold bullion but instead they purchased me gold coins. It is my understanding there is a higher cost for coins verses Gold Bullion. After about a month I was finally able to see what they had purchased and deposited for me. Therefore I was very upset about the cost I paid for the coins. When I inquired with Merchant Gold I was told the amount the depository told me I had was not correct. I researched the value of the coins they purchased for me (which I did not ask for,I wanted Bullion instead). The value was as the depository reflected. I reached out to other highly rated Gold companies and was told the value the IRA depository showed was the actual value. That there are some companies that have in their lengthy contracts that they can charge a spread amounted up to 50%. I was surprised by the cost and that I was not told of the be cost of the purchase prior to them finally completing the purchase. I had difficulty in getting responses form them. I thought I had done my due diligence but apparently not well enough. If you are considering moving funds from your IRA to a Gold IRA I recommend you proceed with extreme caution.

Would highly recommend Merchant Gold Group. Nicole was very knowledgeable and professional.
She answered all of my questions and the actual purchase took place without difficulty and in a timely manner. I would definitely recommend this company.

I have been working with John for a long time. My husband and I have built quite the precious metals portfolio, all with Merchant Gold Group. The shipping has consistently been within 3 business days and the promotions best any other company we’ve dealt with. We’re very grateful for the excellent communication and customer service. Would not go anywhere else.

I liked Merchant Gold when I contacted them. I had converted an IRA to a gold-backed a year earlier, and a friend told me Merchant fees would be less. So I went with Merchant. BIG MISTAKE. I started getting the run around every time I called, then they grossly inflated the value of my account - their paperwork mistake. I had to contact them at the end of last year to remind them they had never followed through on getting out a required minimum distribution. They rushed through paperwork on 12/24 and I just found out today from the gold company that the amount they had me remove for the minimum distribution was 3 times higher than necessary. I’m changing companies. Every time I called them it sounded like chaos. Should have been a tip=off.

I’ve been working with Nicole for a long time, and we’ve rolled over several retirement accounts. She has always been really knowledgeable and straight-up with everything. Nicole is practically like a daughter to both me and my wife now.

I must admit, I presented quite a challenge during my IRA rollover at Merchant Gold Group. But, even with all the trouble I caused, Nicole 's assistance was truly impressive.

Her meticulous attention ensured a smooth transition.

Thanks to Nicole's unwavering help, I now feel confident about my decision. For IRA rollovers into precious metals, Nicole at Merchant Gold Group is the best. Great service, no matter the circumstance.

I want to begin by expressing my heartfelt gratitude to Nicole for her outstanding assistance in rolling over my IRA. Nicole’s dedication and caring approach made this entire transition remarkably smooth, and my husband and I can’t thank her enough for her invaluable support.

Purchasing gold with Steve was an easy and delightful experience. His expertise and guidance made the entire process simple and reassuring. I genuinely appreciate the professionalism at Merchant Gold Group, and I highly recommend their services for anyone considering Gold purchases.