Adam and Carl are top notch! If I ever have a question, they answer their phones right away. Even come in person to fix the issue! Couldn't ask for a better customer service team.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
OMG I love love love the personal service that I receive from this company. They are always there when I need help. I highly recommend them. I have been using them for over 10 years and they always m... Toon meer
Bedrijf heeft geantwoord
Merchant Service Inc I have personally been working with for 5 years and have been phenomenal to work it. Any questions, processes, guidelines, updates they are on it and easy to get a hold of. They... Toon meer
Bedrijf heeft geantwoord
I ve been with Merchant Services for over a decade It troubles me when I see some of the reviews. That is quite the opposite with me. I personally use clover. I have over 10 pos systems clover go et... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MerchantService.com Inc. has been helping businesses accept credit and debit card payments since 1995. We only service accounts in the U.S.- offering a full line of services designed to support small, mid-sized, and growing businesses across a wide range of industries. Important Industry Clarification: The term “merchant services” is a general industry phrase, not the name of a single company. Hundreds of independent payment-processing companies across the United States use similar wording in their business names, marketing, or phone scripts. These companies are not affiliated with one another. MerchantService.com Inc. does not engage in outbound cold-calling or unauthorized telemarketing. If you are leaving a review, please take a moment to verify that your experience was specifically with MerchantService.com Inc. and not with another, unrelated company using a similar name. If you are unsure whether MerchantService.com Inc. was the company you interacted with, we encourage you to contact us so we can assist and ensure your review is attributed to the correct business. Our Commitment: For nearly three decades, we have focused on long-term merchant relationships, clear communication, and compliant business practices. We welcome accurate, firsthand feedback from verified customers and appreciate the opportunity to clarify any questions or concerns directly.
Contactgegevens
PO Box 819, 34220, Palmetto, Verenigde Staten
- 888-288-3816
- adamj@merchantservice.com
- merchantservice.com
Dependable service
16 januari 2018
Antwoord van MerchantService.com Inc.
Thank you for sharing your experience Mack, we truly appreciate your review.
MerchantService.com Inc.
Palmetto, Florida, USA
No problems ,good customer service.
16 januari 2018
Antwoord van MerchantService.com Inc.
Thank You very much Sherry for your Review of our service.
MerchantService.com Inc.
Palmetto, Florida, USA
I didnt sign up for this service
I didnt sign up for this service. They called me and I said I did not want the service, but I keep getting emails that say thank you for being a customer. And now I received this request to rate them on TrustPilot. Well.. I am telling you that this company seems to be scamming me. I called them and only got a recording. They never called me back. I also looked up reviews for this company, and there are a LOT of people that have signed up for the service and after they canceled the service, MerchantService.com continued charging them... I sure hope I never receive a bill from these crooks or they will be surely sorry when my legal team gets a hold of them.
15 januari 2018
Review zonder uitnodiging
Antwoord van MerchantService.com Inc.
Dear Michael,
According to our records you had simply made a purchase on our website, your service was never with Us here at MerchantService.com Inc. in FL. I'm sorry for the confusion, but again you do not have service and have never had credit card processing services with our company. Merchant Services is simply an industry term for credit card processing, we just happen to own the domain MerchantService.com because we started in 1995. There are thousands of Merchant Service Providers nationwide. If you have any questions you may contact our CIO Adam Johanningmeier at (888) 288-3816 ext. 4003
Thank You,
MerchantService.com Inc.
Palmetto, FL
Great people to work with
15 januari 2018
Antwoord van MerchantService.com Inc.
Thank you so much Ted. Your positive feedback means a lot to us. Thank you for taking the time to post it.
MerchantService.com Inc.
Palmetto, Florida, USA
Smooth start up service
We had switched to Merchantservice from a different credit card service without any unexpected incidence. And it has been working smoothly.
15 januari 2018
Antwoord van MerchantService.com Inc.
Thank You Luan for your review, we are happy to make the switch with any merchant smooth.
MerchantService.com Inc.
Palmetto, Florida, USA
Yes I would recommend them to anyone
15 januari 2018
Review zonder uitnodiging
Antwoord van MerchantService.com Inc.
Thank You Kasey for the glowing recommendation.
Excellent Service and phone response
Excellent Service and phone response - Call back.
11 januari 2018
Review zonder uitnodiging
Antwoord van MerchantService.com Inc.
Thank you so much Steve for your kind review!
STOP SPAM
STOP SPAM. no one does business or trusts a SPAMMER
10 januari 2018
Review zonder uitnodiging
Antwoord van MerchantService.com Inc.
Dear SPI,
You had purchase a terminal from Us at MerchantService.com we have not emailed you in the past. We were just looking for a review of your purchase.
Sorry,
MerchantService.com
Great service, delivery, and quality, product instructions hard to follow due to translation issues.
Service was good and delivery was on time. Product was excellent, qith quality exceeding my expectations. My only complaint is that the initial setup of the product was made difficult by the fact that the instructions had been poorly translated from Chinese to English, so it took a while to get it functioning the way I needed it to. Other than that, 5-star recommendation for sure!
10 januari 2018
Review zonder uitnodiging
Antwoord van MerchantService.com Inc.
Thank you Ben, we completely understand, the manufacture actually prints the setup guides. We will put in a request to see if there is anything they can do on their end. Thank you again for the review.
Great services!
9 januari 2018
Review zonder uitnodiging
Antwoord van MerchantService.com Inc.
Thank you so much Mia for your kind review!
The processing is spot on and the …
The processing is spot on and the charges are about half what others charge. We are very pleased.
9 januari 2018
Review zonder uitnodiging
Antwoord van MerchantService.com Inc.
Thank You Jim for your review it is a pleasure servicing your account.
Review
Sometimes difficult to locate the correct person to assist with problems.
9 januari 2018
Review zonder uitnodiging
Antwoord van MerchantService.com Inc.
Thank you Jerry for the review, you should have a dedicated account rep that can resolve any issues on the first call, but please let us know if you have any further issues reaching your representative.
Hoping for Permanent Change
I'm hoping that things have changed for the better. The last few times I called for a problem were hassle-free. Previously there were some issues, mainly with communication.
9 januari 2018
Review zonder uitnodiging
Antwoord van MerchantService.com Inc.
Thank you Fred, end of year is always busy with vacation time for the holidays but we definitely up to speed now that the holidays are over. Thank you again for your review
What is most important to me with any …
What is most important to me with any service providing company is they help me when I have an issue. What I like about MerchantService.com is they have been their and helped me when I needed and to me in today’s world that means a lot.
9 januari 2018
Review zonder uitnodiging
Antwoord van MerchantService.com Inc.
Thank you so much Paul for the kind review!
Does not respond to help with …
Does not respond to help with credit/debit card machine. Debit machine does not work. Every time someone puts in their pin # it comes back as invalid. I gave up calling about this 8 months ago as no one wanted to help. Also, rates are higher than several other companies and the monthly fees keep going up.
9 januari 2018
Review zonder uitnodiging
Antwoord van MerchantService.com Inc.
Hi Carey,
We never had your Merchant Account. We only sold you equipment. We would love to have your account though. It sounds like the PIN Debit Encryption key you are using does not work with your processor for the platform they have you on. This should be a simple fix. If you have any questions we can be reached at (888) 288-3816.
Thank You,
MerchantService.com
Bunch of thieves
Bunch of thieves. They have charged my account twice even after I cancelled it. They charged me in November and December and probably would've charged me in January if I wouldn't have notified my bank about fraud.
8 januari 2018
Review zonder uitnodiging
Antwoord van MerchantService.com Inc.
Hi Daniel,
We never had your Merchant Account, We only sold you equipment. We would love to have your account though. We would offer you the same discount as you purchase equipment, on wholesale.
Thank You,
MerchantService.com
Great support staff
Great support staff. Tremendous amounts of skill and knowledge.
8 januari 2018
Review zonder uitnodiging
Antwoord van MerchantService.com Inc.
Joe it is always a pleasure working with you, thank you for the review.
Excellent customer service
Software update for my terminal was handled quickly, efficiently and successfully over the phone. Great customer service!
8 januari 2018
Review zonder uitnodiging
Antwoord van MerchantService.com Inc.
Thank you so much Kent
Everything runs very smooth and great …
Everything runs very smooth and great customer service
8 januari 2018
Review zonder uitnodiging
Antwoord van MerchantService.com Inc.
Thank You Michael for your kind review.
They've continued to charge me for the …
They've continued to charge me for years even after multiple calls to explain that I no longer have service with the credit card company I was doing business with. I would never use their service again. They will not cancel the service without the credit company calling them and the credit company refuses do to a conflict over contract issues.
8 januari 2018
Review zonder uitnodiging
Antwoord van MerchantService.com Inc.
Dear Nathan,
We never had your Merchant Account. You had purchased product from us in the past. I see the order was fulfilled. We would love a chance to earn your business though.
Thank You,
MerchantSevice.com
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