Mercury Reviews 

Absolute Sh#t. The most connection drops I have EVER experienced. 1 month and have still not received a confirmation of my "Reward appliance" (Paid an additional $300) being ordered. Don't waste your time. Never had any issues with Slingshot for 4 years, got caught with the appliance deal when moving house. (Just been advised to wait another month)

What a rip off from a $250 bill off trust power to $500 bill
Changing as soon as possible

We switched internet provider to Mercury. We were disconnected from our previous provider and 4 days on, we still have no internet. I called Mercury a few times now but they cannot help a bit because they said the matter is their partner's responsibility now who connects the internet. They cannot even contact whoever that company is to check when are we getting connected. MERCURY IS HOPELESS WITH BROADBAND!!

So i moved into a property on the 12th june had them auto reconnection our power up on this date. Only thing i had on was a 320 liter fridge freezer on. I actually started living in the premises 5th july. So ive been billed.

Charge type

$45 for auto reconnection on the 12.06.2023

24hr 345kwh x 18.84 cents = $65

Fixed charge 29days x 219.00 cents
= $63.51

Electricity market fee = $ 1.04

The total coming to $193.99

Which is total bull🤬. I really dont know how yous can rip people off as we are already struggling as it is. All they had to say was, it was the cooling an heating of the hotwater cylinder 🤦‍♀️ you cant tell me thats $149...come on ??? A load of bull🤬

This power comany is a rip off dont go with them

Since the merge of Mercury and Trustpower it seems their bills at the end of each month are ASTRONOMICAL. It is not normal and I see a lot of people complaining about their bills. It is seriously worth switching power companies as it is just not worth it.

We are sick of our Internet not being reliable-constantly disconnects. The call centres are useless-took forever setting up the Internet. I can't wait to no longer be with them! Do not sign up. 2 degrees broadband may be more expensive but had no problems when with them & great coverage.

Worst power company ive ever dealt with would not recommend to anyone. Poor communications and massive ques over the phone$390 power bills a month with gas hot water and cooking? And running a fire. Took 2 months to set my account up and get a bill.
Also had my power disconnected because they messed up paper work on there end

My power bill was almost $400 per month even though I don't use a heater, dryer, or dishwasher, nor do I have a TV. So, $100 a week for cooking and the lights? Incredibly suspicious 'estimated usage' even though I just moved into this apartment a month ago and this was my first bill. Feels like a scam tbh so switched companies.

The worst customer experience of my life! This is no exaggeration. I signed up with Mercury (and I also changed my mother's account which I have control over due to illness). My mother's account change was smooth with no issues. She was changed over within a few days. However, my change over had major issues from the start. I've spoken to I don't know how many people. No one can solve the problem. One customer representative ghosted me when she didn't know how to solve the issue. Basically, I can log in to my power account but I can't see any usage or bills. I can't see if a bill is due. It has been weeks with no resolution. I have asked for a manager to contact me. No one called. To make matters worse I signed up (unknowingly) just before Mercury merged with Trustpower. As a result, when I have called I have been put through to people who say they can't help as they are running on a different system. Then they say they will get someone to contact me and when the person calls they say they are a trustpower staff member and can't help. It's a complete joke at this point. I signed up for 2 years and I don't know what to do. If I change companies no doubt Mercury will bill me for an early termination fee. I have no doubt the disputes tribunal would over turn that but in the meantime I will have to deal with that as well most likely. Do not sign up with Mercury. It is like a nightmare.

Update: the account now works but the promo I signed up with was never applied to my account. I.e. no sign up bonus applied and the wrong power rate! Was told someone would call me back. Never happened. I've never experienced anything quite like this. Going to the independent complaints authority now.

I have been with mercury for 2 years and they have excellent customer service. Amazing deals from d2d.

Customer service is very good resolve the problem within minutes and all over satisfied with all services.

I am Really Happy with Mercury.I singup with door to door sale agent they provide me best offer. I research that mercury will be the biggest power Company now in NZ.

So that’s y I’ll Singup with the Company

Service levels are really bad! I have been trying for a week to get gas connected at my address and they send me a last bill??? You can't talk to anyone and the chatbot can't help for gas connection. Very frustrating!!

I am happy from mercury customer service.More interesting is that they have live chat option i arranged call on live chat they called me by own so you need not to call directly. Moreover price is good as well.

Great power rates i compared rates on powerswitch and no other provider can offer that much from my point of view.

I have reported no hot water .. no one has come to sort the issue today is the second day .. I have made 3 calls to mercury .. still no one has come

Enjoyed Mercury Energy over the years but they could do more.

Cons so far.
Power Monitoring.
Daily reporting of energy needs could be more accurately displayed. At the moment the usage reporting graph does not show correctly where 12am or 12pm is as accurately as it should be. Other reporting needs improvement of the same idea. Use a grid box with lines.

App
Android App is okay with the rewards system but for usages and paying bills it is a mirror image of the website via a mobile browser.

Service
They do not call you. I've not spoken to a mercury representative in 2 years, and they only rang when they could see we were changing providers. Previously calls were placed 6 years ago (shifting house) and before that no calls over a 20 year period. What can you offer us here after so long?

Unexpected issues.
Monthly billing Cycle. Does not smoothen bills over. Some months will be really cheap and then some months really expensive and not for reasons you would think. They would charge some months as 26 - 28 days and then some months for 32 - 33 days. I do not know what system they are using but there is no month that is 26 or 33 days. Might be right from an accounting perspective but not realistic to the world you are touching.

Horrible company to deal with. There's no easy way to cancel the contract with them. The only option is to call them and then you'll be put in a queue with a wait of more than half an hour. Absolutely a NO-GO !!