I recently used Mercuryo to make a…Scammed via merchant, then account discontinued
I recently used Mercuryo to make a credit card payment (via their checkout) for a service on AI Tool. The payment was processed and converted to USDC, sent to the merchant's wallet successfully.
However, the merchant refused to provide the VIP service, claiming the payment was on the "wrong network" (Ethereum instead of Base) and demanded another payment. They said crypto payments are non-refundable.
I contacted Mercuryo support, explained the situation (including screenshots of merchant chats and payment receipt), and they initially acknowledged it as potential fraud and escalated it.
But then they replied: "We are not officially partnered with this service" and "we have made the difficult decision to discontinue providing our services to you" due to compliance reasons. No refund, no further help, and my ability to use Mercuryo was cut off.
This feels like they wash their hands of responsibility when something goes wrong with a high-risk merchant, leaving the customer (me) out of pocket. I was the victim here, but ended up punished with account closure.
I understand crypto is irreversible, but as a payment processor, better merchant vetting or buyer protection would help. Avoid using Mercuryo for unknown merchants if you value your account and money.