Merrill Edge Reviews 

All I have to say is ready the 1 star reviews and that says everything. Oh by the way they are on the ESG train. Be wary!

I wish I could give 0 star. I have been on hold for 1 hour. After 1/2 hour one rep picked up, took my information and put me on hold again. They will call you non-stop when they want to sell you but when you need to talk there is no one available to answer. Do not use this brokerage.

Since July 2022, and it is now December 2022 we have tried to have the Custodial ownership for an annuity changed from Merrill Lynch Edge back to myself. To this day December 6, 2022 it still hasn't happened. So many days waiting on the phone and time after time instructions have been given and we have done whatever was required of us but nothing is changed. We then have to call again and the annuity agent on the other end gives us more instructions. Subsequently, Brighthouse Financial and Merrill Lynch Edge point the finger at each other for the lack of completing this change. If i were asked to recommend either of these companies I would give them the lowest recommendation possible. These companies just want your money and do nothing to earn it.

Merrill Edge intitiated a margin balance without double checking with me first. They have lost my trust and my business forever.

I used to love Merrill Edge. I had a person that would contact me every month or so to see if I had questions or needed to chat. He left a couple years ago and I have no one to contact now. Numerous calls to the 2 numbers on my account page all failed. I need help with an RMD, but no email to contact either. What am I supposed to do - other than move my money to someplace I can get assistance!

Been trying for 3 days to talk to someone about my brokerage account. NO ANSWER or BUSY SIGNAL! Same way with some local branches. Cannot contact online because my cell number has changed and that is the only option provided to verify login. They should be investigated by the SEC. Criminal!

Paid reviews aside, this is by far the worst brokerage product I've dealt with in 20 years of trading.

No one to reach out, seriously can't even send an email - Check

Insanely slow account activation time up to 5 business days - Check

No one is in charge and can't tell you where your money is - Check

There is a reason why Merrill went out of business and had to be bought out. If you don't value your trading postions and capital then Merrill is a fine choice!

Merrill edge has the worst online service. I called 5 times and waited for almost 40 min each time and ended the call automatically from their end.

Horrible customer service! I have a 401K with ML only because that is the choice of my employer. But my experience with ML as POA for an incapacitated relative has been unspeakably bad. Can't get anyone on the phone for hours, and the advisors have stonewalled and lied through months of dealing with them. When I retire or leave the employer who uses ML, I will take my money and go elsewhere.

IT is IMPOSSIBLE to talk to anyone at this company. Why anyone would buy a product from them is beyond me! They should be allowed to do business!! BEWARE

The customer support and it’s attitude to the customers it the worst. Part of my stocks was blocked due to OFAC restrictions, Merrill just moved the assets to an escrow account without direct notification me as a customer. When asked 7 times now for a written confirmation that these stocks are still mine, and just blocked, refused to provide any written statement confirming my ownership of the blocked asset. I have the same stock blocked in TD Ameritrade and JP Morgan accounts, by they, in contrast, provide all the statements with the proof of ownership for the blocked stocks, willing to support me as a customer. Quality of service is subpar, which is quite familiar to anyone who called Merrill support service and had to spend 1.5-2+ hours each time waiting for an available representative. Even when come to a personal appointment with a Merrill rep at the Bank of America office, these folks do the same - call the support and wait for 30+ minutes. I see them as the worst brokerage firm in the market. Will run away as soon as I manage to transfer my stocks out.

wait takes forever only to get to a person that has to transfer you. Horrible. Guess they don't care about this side of the business

Customer service cannot be reached via secure messaging or email. The site tells you to call, but they don't pick up the phone.

Merrill should be investigated by the regulatory agencies for failing to meet basic standards.

Unsatisfactory on many levels. BEWARE. Be aware customer service is poor. Long hold times. Platform update is horrible. Long list of deficiencies I refuse to waste time writing about.

They don't answer the phone. Period. On hold today for over 30 minutes, then they disconnected the call. Twice. Absolutely unacceptable for a brokerage firm. Worst customer service ever, stay away, far away.

When I wanted to sell some of my stock this trade was prohibited although they had allowed to by this share two months before. I have tried to contact the phone numbers that were given but after being on hold on several days I had given up after 30 minutes waiting time. Today I was disconnected after waiting for 52minutes. They don't offer a callback, they don't publish an email address, they don't publish a mailing address and when you look in the internet to get any other phone number it is always a dead end and you don't get anybody. They basically lock you up once you have opened an account and you cannot get in touch with anybody. This is not much different from Customer Service with Bank of America and if I would do that to my customers I would already be broke. So open an account somewhere else.

Good luck making a phone call to customer service.
You will be on hold for hours, waiting to speak with a customer service representative for assistance with your problem(s).

There is no customer service to speak to. I have funds I have not been able to access due to an emergency. Go ahead and just try and call and I guarantee they will not answer in person.

I am attempting to close out an account of a deceased relative. I was able to reach a human a month and a half ago and received some advice by phone and email. Having waited the required 40 days after the death, I attempted to email the rep three times with no response. I've spent 3.5 hours (not a typo) on hold today with no human to talk to me. I even had the seven digit extension of the rep - to no avail.
With this experience behind me - I would never deal with this outfit for personal investment . I know they promote electronic communication but I don't have the access to the deceased account holder. Ridiculous - not user friendly eternal hold (I'm still listening to the irritating and repetitive "music" and verbal message telling me "all representatives are busy, a service representative will be with you as soon as possible"!

I had a very poor experience. Rarely does anyone answere the phone. It says its 24 hours but try calling. Nobody answeres. You are just left on hold forever. I called many times. It's an ongoing issue.
The financial specialists are incompetent. They never resolved my issues. When I was told they will look into an issue and call me back they never did. STAY AWAY from this company. You are on your own with no support! They have no branches either. You are better of with Fidelity or Schwab with the self directed account. Merrill is AWEFUL! I moved my account.