Merrrch Reviews 169

TrustScore 4 uit 5

4,0

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Beoordeeld met 2 van de 5 sterren

Only gave two starts because the rower we got seems To be decent however it came damaged. They insisted I put it together to determine required parts and it’s now been 7 weeks and at least 20 emails b... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered leggings for my daughter and they arrived in November they were part of her Christmas present so didn't get them until then, in mid January they developed a split. They were replaced very qu... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazing customer service! I’d ordered from Merrrch before and knew their items were of great quality. When I had a rare issue with a pair of leggings I’d purchased, Andrew went above and beyond to sen... Toon meer

Beoordeeld met 5 van de 5 sterren

Got leggings and t shirt with free vest , all lovely but didn’t quite like the fit so returned but must make a comment about the returns OUTSTANDING, sent back Monday refund Tuesday. Brilliant wish ev... Toon meer

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4,0

Goed

TrustScore 4 uit 5

169 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 3 van de 5 sterren

Disappointed with sizing of clothes and price when saw on sale elsewhere much cheaper

Disappointed with sizing of clothes. More disappointed to see another provider selling at a fraction of the cost, and I bought mine in the sale, even then the different supplier much cheaper.

11 november 2020
Logo Merrrch

Antwoord van Merrrch

Hi JS,

We're really sorry to hear you aren't satisfied with your order. Rest assured that these items are sold only through our website and not other channels. Should you need any assistance we'll happily help at support@merrrch.com :) Best wishes, Merrrch Customer Support

Beoordeeld met 5 van de 5 sterren

Love them!

Love the range, normally buy from the Gemma Atkinson range. Good value, good quality products. Orders processed quickly and delivered when they say they are and if there are any issues or delays they keep you informed.

5 november 2020
Beoordeeld met 4 van de 5 sterren

Perfectly happy :)

Perfectly happy with the products I received and I have been comfortable wearing them when working out. Received a free sweatshirt with my order which was great, but thought it was of poorer quality that the top and bottoms I had paid for and I would have been disappointed if I had paid full price for it. Otherwise, products arrived in good time and no other concerns.

5 november 2020
Beoordeeld met 3 van de 5 sterren

Lovely legging but not for the gym!!

I was so pleased when I found these petite leggings, as petite gym wear isn’t easy to come by.
The leggings are a lovely fabric & perfect leg length but unfortunately no good for the gym. As soon as I started high impact they slide down. I felt like my bum was on show!
To review: lovely looking leggings which I’ll use for everyday wear but not the gym.

3 november 2020
Beoordeeld met 1 van de 5 sterren

Disappointed in the poor quality of product and customer service.

Disappointed in the poor quality of the products, and as such returned. In order to ensure products were received back within the the 14 day return window, and tracked (per requirement) I basically spent £10 on delivery and return of products I didn’t like. That’s a lot with nothing to show for it! 14 day returns window seems unduly short - especially given the pandemic situation, and poor in comparison to other retailers who have extended returns to 60 days!

Update - Thanks for your response Merrrch. I agree 14 days is enough to decide whether you’ll keep a product - my point is that the current situation makes it difficult to complete the return in that time. People’s routines and working patterns are changed; shops and Post Offices have reduced operating/ opening hours. Consumers have accepted delayed dispatch and delivery timelines due to the current situation, just asking for the same grace from retailers. Hope that helps!

13 oktober 2020
Logo Merrrch

Antwoord van Merrrch

We're really sorry that we didn't meet your needs this time. We do pride ourselves on making amazing and great fitting products for our lovely customers and will take on board your comments regarding returns, although we do allow 14 days from the day after the items were received so feel this should be enough time to make up your mind :) If there is anything we can do to address your concerns further please drop us an email to support@merrrch.com and we'll be happy to assist you.

Update - We'll certainly take on board your comments, we have a variety of processes currently in place to ensure that we can process returns and refunds as quick and efficiently as possible and are continuously looking into ways that we can better serve our customers. Thank you very much for your valued feedback, our return period is now 30 days.

Beoordeeld met 1 van de 5 sterren

Did not recive anything

I did not recieve what i have ordered

8 oktober 2020
Logo Merrrch

Antwoord van Merrrch

Hi Frank, we have contacted you regarding the delivery period to the Netherlands and can see that your order has been delivered successfully. We hope you love your new merch and do hope that you take the time to amend this review :)

Beoordeeld met 5 van de 5 sterren

Carpervert T-shirt

The website was easy to use. I was kept informed of the progress of dispatch. The T-shirt arrived within 4 days of ordering and I am very happy with the quality and style. No issues at all.

6 oktober 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This is my first order and I'm not…

This is my first order and I'm not disappointed. The leggings fit really well and are great for Zumba and Bounce & Burn. Even though they are full length I didn't get too hot or uncomfortable in them whilst doing my classes. I'm always weary of trying new "shops" but the sizing was spot in and I can't wait to order more....hurry up payday!

11 september 2020
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great items, slow delivery

Great items, delivery took a little while though. Also can only use one coupon code at a time. So couldn't combine free postage for spending over £50 with a 10% off coupon code which was a shame!

1 september 2020
Review zonder uitnodiging

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