Metal Memories UK Reviews 

I ordered the engraved cutlery set but was quite disappointed in the engraving. It's not very defined and quite hard to see.

Absolutely amazing product top quality and excellent service

It was really fast delivery. I absolutely love it

Pens arrived. X 8
Paid extra for names, 2 arrived blank!!
Quality Very Poor.

Very nice product, exactly how I wanted it, and really quick delivery

I wanted ALWAYS IN MY HEART ❤ AND YOUS SENT SAME AS BELOW. AM VERY SAD AND DISAPPOINTED

Well I was expecting a nice large lock instead I got a very small lock 2.5 wide 3.5 to the hoop of the lock.
The engraving is very nice just disappointed in the size for the price

Lovely pens, nicely engraved and reasonable price.

The order arrived quickly and the lovely cutlery set for my grandson is perfect.

Fantastic absolutely brilliant I ordered this for my friends little boy that has just lost his dad

absolute RUBBISH. it cost over £10 with delivery it arrived the cheapest smallest padlock and the worst engraving I've ever seen told them want my money back wouldn't you know it not a single reply. avoid.

I do not even want to give 1 star....
I have just spoken to the "Manager" of Metal Memories" who refused to give his name, said what difference does it make, really?

I placed an order for 4 Personalised Metal Wallet Insert Cards, only ever received 3 instead of the 4. They were all wrong, I emailed on 28/1/2023 no reply, I sent a message on messenger 2/2/2023 and only received a message probably automated saying they would reply as soon as possible, still waiting! I have phoned several times ( will be clarifying) and again on the 9/2/2023 to be told the "Manager" would call me back, still waiting hence my phone call again today! However, today having now finally been able to talk to the "Manager" who in my opinion got to be the rudest individual I have ever come cross! The result being I have to send back the 3 cards I received for a refund...

The cards were for the anniversary of my friends niece & family who tragically took her own life, heart breaking.
The "Manager" stated they had been sent twice,but to date I have not received any replacements. Originally they were posted via Royal Mail but they changed to Evri!
Customer Service or lack of it at its worse and I advise any one to stay well clear of Metal Memories!

I put an order with metal memories on 17th October 2022 and after sending several emails,I phoned and spoke to someone and they said there website had gone down and they had lost customer's orders and were waiting for customer to contact them.
The person I spoke to on the phone told me my order would be sent out the 29th November 2022 and I'm still waiting after sending several emails and no response and phoning with no response.
I'm really upset about this because the items I ordered were in memory of my late mum.
Also it was a different phone number from the first time I phoned.
I wish I could give less than 1 star.

I bought a personalised love lock which was £12 in the sale so expected it to be a decent size. When it came it was that small you could even make out the personalisation. I tried e-mailing them but their customer service is none existent you get no reply, I've since left a bad review on their website which has been removed. Would never use them again

Ordered three items and am very pleased with them, despite varying postal strikes The package was received quicker than expected. would recommend.

Ordered a keepsake for my daughter as we had recently lost our beautiful dog & I thought it was a lovely gesture.
About a week later I received the keepsake, but it wasn't for me, it was for a family who had obviously lost an elderly gentleman.
I felt awful knowing I'd looked at their keepsake plus it was also upsetting as it wasn't what I expected when I opened the package.
I have tried numerous times to reach out to this company via email, facebook, messenger, Instagram and phone call and I haven't heard anything back from them at all.
They were super quick to take my money but not so quick to sort out an issue that they caused.
It's a terrible way to treat your customers, I hope people read here before ordering and take their business elsewhere.
I really wish I could give them a ZERO rating, but sadly that's not an option

STAY CLEAR!!!!

I ordered on 1st December 20. Received nothing still on 4th Jan 21. Sent email, messenger. Last resort was chat on line. Soon as I told them what was about they disconnected me.
Be very aware. Reviews in there site are flowing but when you go on there Face Book page, people don't receive there items. Be very aware