Metraliving Reviews 305

Good communication, and flexible in respect of my availability. Overall a positive experience.

Great Help from Clare green and Saif Khalid from the letting through out the process. Been a resident from years and still chose metra

I’ve been a tenant with Metra Living for a number of years, and I can honestly say that my experience with Siobhan has been exceptional.

Over the past year, I went through a very challenging financial period and at one point fell into significant arrears. It was an incredibly stressful and overwhelming time, especially as a parent trying to keep everything together after being made redundant at work.

Throughout this, Siobhan handled everything with professionalism, patience, and genuine understanding. While still adhering to policies, she showed a level of empathy and support that made a huge difference. She listened, communicated clearly, and gave me the space I needed to work my way back on track.

Thanks to her support, I was able to clear my arrears and bring my account back to zero something I’m very proud of, but also something that wouldn’t have been possible without the understanding and flexibility I was shown.

Siobhan is truly a great example of what a property manager should be, fair, supportive, and human. I’ll always be grateful for the way she handled my situation during such a difficult time.

I had a great experience with Metra Living during the letting process. Mubin Abdul was very helpful, responsive, and guided us through each step clearly, making everything smooth and stress-free. Communication was prompt, and all our questions were answered quickly.

Overall, a professional and efficient service really appreciate the support throughout the process!

Clare Green has been professional, supportive, and very efficient throughout the tenancy process. She communicated clearly, responded quickly, and made everything much easier and less stressful. I’m very grateful for her help and would highly recommend her.

My experience with Metra Living was extremely frustrating and unprofessional. The agent, Gemma White, was almost impossible to get hold of and consistently slow to respond to even the simplest queries. Basic steps in the process, like issuing an offer letter, required repeated chasing and unnecessary delays.

Despite having a strong financial position, the entire experience felt disorganised and dismissive—as if my time and interest meant very little. At times, it genuinely felt like I was chasing them just to do their job.

After nearly a month of wasted time over straightforward matters, I gave up and found another place. I would not recommend Metra Living based on this experience and will not be returning.

I cannot praise Siobhan Brennan highly enough! She was my property manager for the entire 4 years I lived in my flat and she was absolutely incredible. Over the years, I had to change flatmates four times and Siobhan made adjusting the tenancy agreement smooth and stress-free every single time. She showed so much flexibility and patience while I searched for the right people.

What I appreciated most was her responsiveness. Whenever I had any general/property questions or maintenance issues (and we had a few), from a broken washing machine to shower head replacements, she was super quick to reply and guide me through the steps needed to promptly sort out the issues. Plus, the move-out process was smooth and seamless. Her experience truly shines through, easy 5 stars!

outstanding customer service from saif, was very helpful from point of booking into to the viewing itself. very warm and welcoming. keep it up

Mr Saif Khalid was very helpful, I would recommend Metra Living highly

Mubin is very helpful when I'm tryting to view the property and making the offer. Thank you so much for your help!

I had a very positive experience with Metra Living. It is a serious and professional agency that truly cares about its clients and provides a high level of service. From the beginning, everything was handled with professionalism, clarity, and attention to detail.

I would especially like to mention Clare Green, who was exceptional throughout the entire process. She is kind, reliable, and extremely helpful. Her dedication, professionalism, and genuine willingness to assist made the experience smooth and reassuring. Clara showed remarkable kindness and seriousness in her work, always taking the time to answer questions and ensure everything was handled properly.

I highly recommend Metra Living to anyone looking for a trustworthy agency with people who truly care about their clients.

Khalil and Chahine

Working with Şefik was a truly great experience. He was professional, reliable, and very supportive throughout the entire process. He kept me well informed at every stage and was always quick to help with any questions. Thanks to him, everything went smoothly and stress-free. I would highly recommend him to anyone.

I wrote a review about my good experience of viewing and reserving an apartment in Wandsworth from Metra Living. After paying the holding fee in mid-February, Ms Clare Green, the Tenancy Progression Coordinator led me going through the process of referencing and signing of the tenancy agreement attentively. When there was a delay in the referencing company, Clare took the lead to alert her management and iron out the issues promptly. It took only 10 days to complete the whole process. I must give a big thank you to Clare to enable my family moving in the apartment on the 2nd of March as scheduled.

At first we had a few concerns, however once I raised them with the head office everything went like clockwork.

Gemma initially looked after us and showed us the property — in fact she showed us two, and we chose the latter because of its huge balcony. The process from there was very straightforward.

We were then introduced to Clare, who helped us through all the paperwork. She was great to deal with and always responded promptly to our questions via email. Clare also ensured that we received a new mattress at the property, which we really appreciated.

All in all, we had a great experience. Thank you so much Gemma and Clare :)

I was very pleased with the whole process of renting a property with METRA Living. Good, clear, concise communication was carried out at each step, especially by Clare Green, our Tenancy Progression Coordinator, who was quick with her responses, and answered all our questions to our satisfaction.

Mubin was hands down the best Agent I have worked with.

From the video shared prior to viewing to the physical viewing, and being so conscious with his time and effort showing me around the property Was incredible.

I would like to leave a review for Selfik based on the service he provided during the viewing appointment and up to the date of reservation.
Selfik personally showed me around the property and conducted the viewing in a very professional, organised, and welcoming manner. He took the time to clearly explain everything and answered all my questions thoroughly, ensuring I felt comfortable and well-informed throughout.
From the viewing right through to the reservation stage, Selfik maintained excellent communication and followed up appropriately to ensure everything progressed smoothly. His approach was attentive, and efficient, which made the whole process straightforward and stress-free.
I am very grateful for the high level of service Selfik provided and would happily recommend him based on my experience.

Excellent Service – Highly Recommend
I was having a difficult time finding a new apartment when I came across a listing from Metra Living. I was really excited about the property and sent an enquiry — the very next day I received a call from Sefik, who quickly arranged a viewing for that same day.
Sefik met me at the property and provided an in-depth overview of the company. He showed me around the apartment with great knowledge and professionalism, taking the time to answer all my questions thoroughly.
I’ve since made an offer and am hopeful it goes through! I would definitely recommend Metra Living, and I highly suggest contacting Sefik if you’re looking for a smooth and professional experience.

Sefik was excellent, really helpful and insightful and helped us get our new flat.

Everyone is so helpful, thank you very much