Metricon Reviews 

absolutely disgusting workers contracted by these guys. yelling, blasting music by 630 in the morning waking up my six month old, and when I ask them to turn the music down, they laugh in my face and turn it up and call me a crackhead. Absolutely disgusting obnoxious workers. The music was so loud it was shaking my house.

Whilst making an insurance claim re: a leak from the shower drain, we were asked to do a full check on the storm water drains, which we engaged a plumber to do. He found several storm water pipes crushed by the house foundations, and consequentially not functioning. We have been unaware of this, the as a deck was installed over the pipe runs.
What can Metricon do to assist us to rectify this issue caused by sub-par workmanship, which has so far cost us $12,500?
Regards
Derek Fenn .

We got the keys to our house in late 2012. I would never build with Metricon again. The house had to be pulled down and rebuilt as they had used the wrong brick (and we had paid Tens of thousands for a particular brick). We found out later when the driver turned up with the Premium Brick that Metricon have 2 types of this brick. The cheap version and the premium version. We obviously got the cheap version in the 1st instance. We threatened to take them to court for them to knock down the house and rebuild it with the new premium bricks. Now we're experiencing leaks in our showers but because the house is coming up to 14yrs old Metricon won't support/ review or help with the restoration. A few weeks ago the balcony was found to be leaking. I've already paid close to $27k to remove the tiles, re-waterproof and lay new tiles for both upstairs showers. We still have to have the balcony fixed and we expect the shower downstairs will have the same issues as the ones upstairs. Who expects to be paying tens of thousands for re-waterproofing their showers after 13-14 years of moving into a new house. Metricon are not responding to any of our emails. BEWARE

We have been living in our Metricon home for 9 months now, and unfortunately, the post-handover experience has been incredibly frustrating.

At our 3-month post-construction review, I raised several issues. while some were attended to, multiple items remain completely unresolved six months later. Most frustratingly, one of these issues was flagged several times during the construction phase. It could have been easily fixed, but it was ignored.

The communication and customer service throughout this warranty period have been terrible. To make matters worse, our site supervisor did a poor job managing the initial build, leaving us to chase up fixes that should have been done right the first time. Building a home is a massive investment, and Metricon’s lack of accountability and poor follow-through after they receive final payment is deeply disappointing.

Metricon leaves the construction site unlocked day and night. The owner and neighbors contacted Metricon and were advised that the site gate was not routinely secured.
A burglary incident happened to neighbor backyard through Metricon building site.
Metricon's poor management has encouraged crime activity and harmed community safety.

Metricon engages sub contractors who excavate soil from their building site and illegally dump it on another residential site and try to get away with it. Maybe clean your truck tyres and not drive straight back to your site around the corner. All on camera. Legal Karma coming

Avoid avoid avoid! Sparkly and shiny sales process. Very average, to below average build quality (and ours was a 'Signature Build' I would hate to see the normal builds). Non existent aftersales! Waited 2+ years for warranty work. They were like hamsters on wheels. Wife and I were sick and tired of living in a house with 8 rooms leaking every time it rained so I ended up paying to have repairs done myself. $50k+++. Horrible experience.

Lied, no shows, broke neighbour's guttering, pipes, driveway lip, renderers threw faeces onto porch of neighbour for asking them to not park on the footpath and destroy pipes. They would stop work to watch her in a stalking way but turns out it was to see how to get into her property to throw faeces onto her porch. Manager is a liar and they are unreliable. There are lots of choices other than this company. Incidentally, I believe a couple of years ago that they took clients' money and then declared bankruptcy. Likely they owe clients and subcontractors a lot of money. Avoid.

They are the worst builders I’ve dealt with, and I tell everyone I know to avoid them.

They present well during the sales process, but the build quality and after sales support do not match what is promised. We experienced multiple issues with the quality of the home, including structural concerns, and the warranty support process has been extremely disappointing.

I understand that mistakes can happen in any build. No home is perfect. The real issue is the lack of care, accountability, and quality control shown after those issues were raised. If they put the same effort into their builders, workmanship, inspections, and warranty support as they do into selling, they would be a much better company.

Based on my experience, I would not recommend them.

The worst builder you ever met. Stay away from this builder. Their service and warranty is absolute joke. Waiting from November to fix a faulty electrical cooktop to fix. Now it’s more than 4 months to fix. Cooktop stopped working after 8 months of handover. Claimed as an urgent matter to fix for my tenants and these cowards least bothered to fix. So pls don’t jump into this danger.

Our experience building with Metricon has been extremely disappointing, and we would strongly caution anyone considering them to think twice before signing.

While the Sales team (Saurabh) and Site Construction team (Julia and Robert) have been professional and generally good to deal with, the Pre-Site and Design process has been a complete failure and the worst experience.

The service Metricon advertises, a professional design experience by “experts”, is simply not what we received. Instead, the pre-site phase was disorganised, inconsistent, and lacked even basic attention to detail.

We encountered repeated issues with incorrect and conflicting documentation, and design selections that were discussed and agreed to were not properly recorded or followed. As a result, we were forced to go through multiple variationscnot due to changes on our end, but to correct ongoing errors made by Metricon. We were told this is “all part of the process”. And fair, some variations can be made, except when it’s the customer having to mark up multiple plans for them to get it right, it does raise some questions about their attention to detail or even basic care for customers.

What made the experience even more difficult was the Pre-Site team member we were assigned to (Antonella). Throughout the process, she was consistently unpleasant and challenging to deal with, which only added to the frustration. Instead of feeling supported through what should be an exciting stage, interactions often felt dismissive, difficult, and unnecessarily stressful.

There was also a clear lack of accountability. When errors were identified or outcomes didn’t align with what had been agreed, there was no genuine ownership or reasonable effort to resolve them fairly (to date). The process felt rigid and one-sided, leaving us to deal with the consequences of issues that were not of our making.

At times, it also felt like there was a complete double standard in how matters were handled. Decisions were made or changes implemented that went against what had been agreed (breach of contract). Yet when errors occurred within the design and documentation process, the outcome was effectively “too bad”, leaving us to carry the impact. That imbalance is extremely concerning when you are entering into a contract to build your home.

There is a significant gap between what Metricon promises and what they actually deliver; particularly in the pre-site stage, which is critical to getting your home right. Based on our experience, their processes are not reliable, and that is a major risk when building your home.

Our build is still ongoing and we are still seeing errors based off the Pre Site process, as they continue to build.

If you are considering building your dream home, our honest advice is don’t choose Metricon. Based on what we experienced, we would not trust Metricon to deliver the level of care, accuracy, and professionalism required.

We strongly recommend exploring other builders.

If you ever consider Metricon to build your dream home, don't.
Just read other Metricon disappointed home owners in Facebook.
31000 people can't be wrong.
They are THE WORST builders EVER.
Your dream home will be your NIGHTMARE home.
You will either sell it up as soon as you can and move on or you will remortgage and begin to spend mega money to fix all the dodgy workmanship.

After deposit was paid we seemed to not have any more communication for several weeks. I rang Metricon to find out what was happening and I was finally told that there had been a cyber security attack and time was going to be delayed because of this. As we are elderly clients, time was of importance, so we had to end the contract to find more immediate accommodation. Metricon had said that they would refund the deposit, as no progress had been made since paying it. However, they kept most of our deposit. Charging $1876 for a soil test that only cost around $200 aa confirmed with STA Consulting Engineers. $468 for a Contour Survey in which we had previously paid for ourselves and supplied all documentation required, and $754 for all the lead up info that you get for free if you didn't pay the deposit.

We bought a house Metricon built & they haven't put sarking under the roof tiles .
Only found out when the roof leaked in a storm
Very disappointing

We were sold this build on the promise that it would take up to one year. In reality, it took almost three years to complete. During that time, there were constant changes to building managers and coordinators, which made communication frustrating and accountability almost non-existent.

Since the build was completed, we have uncovered numerous serious building faults, including:
• No waterproofing in the bathroom cupboard, resulting in water damage
• A recessed light at the front of the house installed as a red light, which is completely inappropriate and highlights poor attention to detail
• Scratches on the mirror present from the time of installation
• A leaking pipe due to incorrect installation
• Wrong materials installed on the exterior, which are not weather- or water-resistant
• And most alarmingly, incorrectly installed balcony glass

Today—three years after the build—a Meriton assessor confirmed that the balcony glass was installed incorrectly, which explains the visible gaps. This is a major safety issue. We are incredibly lucky that we did not have infants or young children playing on that balcony who could have fallen through due to their negligence.

To make matters worse, when you call to report these building faults and ask for assistance, you are made to feel as though it is your fault, despite the issues clearly stemming from poor workmanship and incorrect installation.

The quality of workmanship suggests the use of cheap, unqualified, and unprofessional trades, resulting in substandard and unsafe work. This company appears to prioritise cost-cutting over safety, quality, and basic building standards.

Be extremely careful. Based on our experience, this company does not care about customer safety or delivering decent building work.

We built in eagle point with metricon and it was the worst build we have ever experienced. We have built numerous times before with other builders and never had an issue. This one was the worst. The amount of lies we came across was terrible. The finishing product was disgusting especially the tiling job, we brought up in final walk through to be told “yeah it’s not great but there is nothing we can do now”. We still have defects that need to be fixed from our final walk through 2 months ago that haven’t been fixed. The amount of money we lost was ridiculous. Not to mention the site supervisor and his manager did not want to speak to me as I was female, would only speak to my husband. They dug up our driveway and left it and told us to go had to fix it. Bought up all our concerns to the regional manager and when backed in a corner got no respond back. Worst decision we made building with metricon. Would not recommend at all. The list goes on, on what I could say went on during our build. They didn’t care, had no customer service skills and their trades done a terrible job, not one thing had been done correctly, everything is not level, tiles are uneven, plumbing is terrible and the list continues

I recently visited a display home and spoke with the Metricon team at the Harpley Estate. After seeing news about their net-zero display homes, I asked the team about it out of curiosity. Surprisingly, they dismissed my question in front of other customers and stated that nothing of that sort was happening within Metricon.
This raises a concern: if their own team is unaware of Metricon’s innovative initiatives, what is their role in guiding customers and representing the company’s values? It’s easy to bluff, but staying informed and up to date is far more important, even if only a small percentage of customers inquire about these innovations.
If Metricon aims to maintain professionalism, it should consider educating staff on new technologies or ensuring that knowledgeable representatives are available.

Where to start!! The most Dodgiest builders - name suits there branding
METRI- ‘CON’
Starting was all honky Dory - free accomodation for studio tour- Gift voucher 20k 50k does not exist - imaginary decoy.
There conniving tactics- nothing such as free lunch.
There certifiers are dodgy as Metricon - all in there back pocket.
Stay away and never sign any contracts with them.
They have a bad name in town- any would be homeowners beware.

Metricon Designer 47 Sq (Job 750897) handed over with multiple missing contract items, cracked walls, paint marks, and a main door that cannot be used.
Four months post-handover and still no action or resolution despite repeated enquiries.
Customer service keeps “forwarding” concerns with no accountability, updates, or timelines—extremely disappointing experience.

These guys are a joke. Worst customer service ever. Have built two properties with them and have been scammed both times. There’s always some fine print that they can screw you over with. Do not use Metricon! I will never recommend or use them again. Disgusting company. Stay clear, you’ve been warned.