After having a couple of late deliveries and some other issues, I was lucky to make contact with Peter who was managing my area for M & H By chance I went into the depot when it was closed on a S... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Parcels never arrive on the date due.Always days late or even delivered to a different address. I think M +H Carriers are trying to have the same reputation as Evri. I dread anything from DPD as M + H... Toon meer
Bedrijf heeft geantwoord
Hopeless joke of a company. Delivery window given was 29th May to 5th June...got 1st phone call 8th June, " we'll phone you an hour before our driver delivers". No phone call just a ticket in letterb... Toon meer
Bedrijf heeft geantwoord
Very happy with the service from M&H carriers. We bought some garden furniture from Dobies and M&H delivered. Initial mix-up with delivery date because my phone had broken but this was quickly sorte... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Scottish Distribution Company M&H Carriers has 4 operational hubs in Aberdeen, Argyll, Dundee and Inverness. The company also has depots in Elgin, Fort William, Helmsdale, Kyle of Lochalsh, Muir of Ord, North Uist, Oban, Stornoway, Tarbert and Thurso. We deliver parcels, pallets and out of scope freight for a number of national carriers and also assist local businesses in getting their goods to market via the national networks that we work with on a daily basis. We have over 300 employees and over 200 vehicles working in the communities in which we serve on a daily basis. For any issues please contact the team via info@mhcarriers.co.uk
Contactgegevens
8 Craigshaw Road, AB12 3AR, Aberdeen, Verenigd Koninkrijk
- 01224 248191
- info@mhcarriers.co.uk
- mhcarriers.co.uk
3,0
Gemiddeld
137 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
There is no tracking of the package and…
There is no tracking of the package and the game does not arrive 👎👎👎👎👎
30 juli 2026
Review zonder uitnodiging
Antwoord van M&H Carriers
We're very sorry to hear that your package has not arrived. If you're willing to provide us with some more information, we'd encourage you to email info@mhcarriers.co.uk so that we can look into this further for you.
Avoid if you have a choice !
M&H Carriers Inverness is, without question, the most frustrating delivery company I have ever had to deal with.
I live just outside Inverness, on the Black Isle, and yet almost every parcel handled by M&H seems to be delayed. It doesn't matter whether the sender is UPS or another courier – as soon as I see M&H involved, I know there is a good chance the delivery date means very little.
The excuses are always the same, while customers are left waiting days or even weeks beyond the promised delivery date. Tracking updates are often vague, unreliable, or simply stop moving altogether. On more than one occasion I have had parcels delayed for no valid reason, and communication from the company has been poor.
What makes it even more frustrating is that many people in the Highlands have little choice. Large couriers pass parcels to M&H, so customers are stuck with a service they never chose in the first place. We pay the same delivery charges as everyone else and deserve the same level of service.
The Highlands are not a wilderness, and areas around Inverness should not be treated as if they are inaccessible. Other delivery companies manage perfectly well, so constant delays cannot always be blamed on location.
After years of dealing with late deliveries, poor communication, and endless frustration, my confidence in M&H Carriers is non-existent. If I had the option to choose another carrier every single time, I would. Sadly, many Highland customers are not given that choice.
M&H Carriers has become the one company I dread seeing on a tracking update because experience has taught me that delays and disappointment are likely to follow.
15 juli 2026
Review zonder uitnodiging
Antwoord van M&H Carriers
Hi Agnieszka, thank you for taking time to share your feedback. We're genuinely sorry to read about your experience and disappointed to hear that repeated delays have left you with such a negative impression of our service.
We understand how frustrating it is when deliveries don't arrive as expected. This certainly isn't the level of service we aim to provide.
We'd really appreciate the opportunity to look into some of the issues you've experienced in more detail. If you're willing, please email us at info@mhcarriers.co.uk with your delivery details so our team can investigate and discuss your concerns directly.
Thanks again for your feedback. Reviews like yours help us identify where improvements are needed, and we hope we'll have the opportunity to restore some of your confidence in our service going forward.
An asset to M & H Carriers
After having a couple of late deliveries and some other issues, I was lucky to make contact with Peter who was managing my area for M & H
By chance I went into the depot when it was closed on a Saturday at newyear and he was outside peeling decals off a truck while everyone else was at home.
My tyres were inaccessible that day but he managed to get them available early on the Sunday.
Now I can contact him when I have a delivery due and it is delivered way quicker than previously.
M & H have a great asset in Peter, his input has made my job easier and compliments my relationship with the supplier.
Thanks Peter
3 januari 2026
Review zonder uitnodiging
Antwoord van M&H Carriers
Hi Dennis, thank you for taking time to leave M&H Carriers such kind feedback. We're sorry to hear there were some issues with previous deliveries, but we're delighted that Peter was able to step in and make a positive difference.
Peter's dedication and willingness to go the extra mile are exactly what we strive for at M&H Carriers, and it's fantastic to hear that his support has helped improve your delivery service and made your job easier.
Thank you again for your feedback and for choosing M&H Carriers. We look forward to continuing to support your deliveries.
Very happy with the service from M&H…
Very happy with the service from M&H carriers. We bought some garden furniture from Dobies and M&H delivered. Initial mix-up with delivery date because my phone had broken but this was quickly sorted out and delivered today. Polite and efficient service - very pleased!
25 juni 2026
Review zonder uitnodiging
Antwoord van M&H Carriers
Hi Richard, thank you for your positive review of M&H Carriers, it's very much appreciated! We're delighted to hear that our team were able to deliver your garden furniture efficiently and that you received polite customer service. We hope you'll consider using our services again in future.
Parcels never arrive on the date…
Parcels never arrive on the date due.Always days late or even delivered to a different address. I think M +H Carriers are trying to have the same reputation as Evri. I dread anything from DPD as M + H Carriers deal with their parcels too. Two worst carriers in uk M+H Carriers and Evri. Long for the day they go bankrupt
4 juni 2026
Review zonder uitnodiging
Antwoord van M&H Carriers
Hi James, we're very sorry to hear about your negative experiences with M&H Carriers. This is certainly not the delivery service we aim to provide. If you’re willing to share your details with us at info@mhcarriers.co.uk, we’d like the opportunity to look into this with the team.
Hopeless joke of a company
Hopeless joke of a company. Delivery window given was 29th May to 5th June...got 1st phone call 8th June, " we'll phone you an hour before our driver delivers". No phone call just a ticket in letterbox with ref details. Phoned them to check, "oh our driver's phone is broken, or its switched aff". Pathetic for a delivery company. Rearranged for 12th, but got the inevitable call, " oh our drivers aff sick the day..." what a joke of a company...in the end cancelled the order. .don't use these idiots.
9 juni 2026
Review zonder uitnodiging
Antwoord van M&H Carriers
Hi Kenny, we are very sorry to hear about your negative experience with M&H Carriers. This is certainly not the delivery service we aim to provide and we completely understand your frustration. If you’re willing to share your details with us at info@mhcarriers.co.uk, we’d like the opportunity to look into what happened and resolve this properly for you.
M & H Carriers Customer Servise
We were assigned H&E carriers to pick up our order. The customer service was excellent. The people were very kind and supportive. They called us and advised us of the delivery date. As we needed to get our goods ASAP, we asked about the option to pick them up from their warehouse. Zanda Steine, the operator who spoke with us, was very kind and helpful. On our arrival, Zanda came over and checked if everything was okay. She mentioned that on one box were two labels, and she was right. The company we bought goods from did not send one of the boxes; therefore, we must contact the company and sort things out. Thanks, M & H Carriers Aberdeen. We highly recommend M & H,
17 juni 2026
Review zonder uitnodiging
Antwoord van M&H Carriers
Thank you for taking time to leave our M&H Carriers Aberdeen depot a positive review - it's much appreciated. We're delighted to hear that you received excellent customer service and communication from Zanda upon visiting the warehouse to collect your goods. We hope everything goes smoothly from here but if you need anything else from us in future, please don't hesitate to contact us again.
Took 2 weeks to deliver a parcel once…
Took 2 weeks to deliver a parcel once it had been scanned at Aberdeen hub. I only live 20miles away
15 juni 2026
Review zonder uitnodiging
Antwoord van M&H Carriers
Hi Graham, we're very sorry to hear that your parcel from our Aberdeen hub took so long to be delivered. That's certainly not the service we aim to provide at M&H Carriers. We hope your delivery has now been completed but please do get in touch with us at info@mhcarriers.co.uk if you would like us to look into this further for you.
Awaiting for parcel almost 2 weeks
Awaiting for parcel almost 2 weeks, promised delivery 01.06, today 11.06, no update, no delivery. I have visited their office twice in the meantime, even arranging a small van to collect personally and speed up the process as stated 2 man delivery box when tracking details and problem with properly allocating my assignment in site . Offer me a call back, no phone. no contact, frustrating and disappointing service.Additionally today , more delays coming as I have received an email that the parcel has been damaged so more time waiting for new delivery
11 juni 2026
Review zonder uitnodiging
Antwoord van M&H Carriers
Hi Marcin, we’re very sorry to hear that your experience with M&H Carriers hasn’t met expectations. That’s certainly not the service we aim for. Your feedback helps us look into things properly and improve where needed.
We hope your new delivery goes smoothly but if you are still having issues please do email info@mhcarriers.co.uk so that we can investigate further.
My first time using the company for a…
My first time using the company for a pallet delivery.
Excellent communication with Nicola at the Aberdeen Depot made the process very easy.
Will definitely use them again.
26 mei 2026
Review zonder uitnodiging
Antwoord van M&H Carriers
Thank you James for taking the time to leave a review.
We’re really pleased to hear your first experience with M&H Carriers was a positive one and that Nicola at our Aberdeen depot helped make the process straightforward from start to finish.
We’ll be sure to pass your comments on to Nicola and the wider team. Thanks again for choosing M&H Carriers and we hope to assist you again in the future.
Terrible customer service.
Terrible customer service.
Emailed twice with no response regarding a delivery that has not arrived after been received at their depot last Monday in Inverness.
Phoned twice last week to be told that they would phone me back, received no response.
Phoned today to speak to a customer agent who hung up on me!
I called back and they never picked up.
26 mei 2026
Review zonder uitnodiging
Antwoord van M&H Carriers
Hi Donald,
Thank you for taking the time to leave feedback. We’re very sorry to hear about your experience and understand your frustration regarding the lack of communication and delays surrounding your delivery.
The level of service you’ve described is not what we aim to provide, particularly when you were expecting updates and call backs from our team.
Please send your delivery details to info@mhcarriers.co.uk so we can investigate this further.
Held items for 10 days without…
Held items for 10 days without forwarding. Communication was shocking, kept getting told "my colleague is dealing with it". Items finally arrive 10 days late - damaged. With no apology or explanation.
22 mei 2026
Review zonder uitnodiging
Antwoord van M&H Carriers
Hi Conal,
Thank you for taking the time to leave a review. We’re sorry to hear about your experience and understand your frustration regarding the delays and communication throughout the delivery process.
We appreciate you speaking directly with our team so the matter could be looked into further.
Excellent service!!
Had a slight delay initially with our delivery through no fault if depot but James (Aberdeen depot) was extremely helpful and gave outstanding service!
25 april 2026
Review zonder uitnodiging
Antwoord van M&H Carriers
Hi Mandy, thanks for taking the time to leave this, we really appreciate it.
Sorry to hear there was a slight delay to begin with, but it’s great to know James at our Aberdeen depot was able to step in and provide outstanding service and get things back on track.
We’ll be sure to pass your feedback on to him and the team.
Thanks again for your kind words and for choosing M&H.
Amazing company
Amazing company, fast delivery and all round good company.
20 maart 2026
Review zonder uitnodiging
Antwoord van M&H Carriers
Thank you so much for the lovely review, Aila.
We’re really pleased to hear you had such a positive experience with M&H Carriers. Fast, reliable delivery and good service all round is exactly what we aim for, so it’s great to know that came through.
Thanks again for taking the time to leave a review and for choosing M&H Carriers.
I recently got a delivery via the…Aberdeen Depot
UPDATED TO REVIEW SEE BELOW COMMENT
I recently got a delivery via the Aberdeen depot the driver used my drive to deliver parcel then knocked down my pillar on way out after several phone calls and messages with depot and driver we have not been contacted back or replied to get money back to cover costs very disappointing service we have had to pay for this to be sorted by ourselves
M and H carriers have now ben in touch to arrange payment of the cost to repair and gave us an apology for thisntaking do long they had past everything onto the sub contractor/driver but did not know that they hadnt been in contact with us to sort out this matter for us
Thankyou for your help i have also updated how much stars
10 februari 2026
Review zonder uitnodiging
Antwoord van M&H Carriers
Hi Karen,
We’re really sorry to read this, and for the damage caused to your property.
We’re also sorry that you’ve had to chase for a response. That’s not the level of follow-up we aim to provide.
We’re raising this with our Aberdeen depot to look into what’s happened and to make sure it’s picked up properly. If you’re able to, please send your delivery details or reference number to info@mhcarriers.co.uk so we can locate the job and follow this up for you.
Thank you for taking the time to share this, and we’re sorry again for the experience.
Great job done by Mike and Kieran in Aberdeen.
Great job done by Mike and Kieran in Aberdeen today.
They delivered a large heavy bed settee to my third floor flat up narrow winding stairs and through three narrow doorways. It looked an impossible task but they persevered and did an excellent job, and no damage to walls or woodwork. They are a credit to M+H Carriers.
24 februari 2026
Review zonder uitnodiging
Antwoord van M&H Carriers
Thank you so much for taking the time to leave such a brilliant review.
We’re delighted to hear that Mike and Kieran were able to safely deliver your bed settee, especially given the narrow stairs and tight doorways. Jobs like that take patience, teamwork and real care, so it’s great to know they persevered and completed the delivery without any damage to your walls or woodwork.
At M&H Carriers, we pride ourselves on providing professional, careful home delivery and logistics services across Aberdeen, the Highlands and beyond.
Feedback like this means a great deal to our team, and we’ll be sure to pass your kind words on to Mike and Kieran.
Ridiculous.
Had email and text telling me delivery coming tomorrow.
Tracking unavailable.
Delivery didn't come. Took the day off work without pay to be available.
They scanned the item into the local depot at inverness the day before. I live 20 minutes away.
Waste of time and money.
Contacted customer services by email, including the one theybuse on here for the complains, no response. Phoned them, told someone would ring me back. They didn't. No reply, no excuse, no point. Every time something gets sent with these , it's the same. Pathetic.
6 februari 2026
Review zonder uitnodiging
Antwoord van M&H Carriers
Thank you for taking the time to share your feedback, Simon, and we’re very sorry for the frustration and inconvenience you've experienced.
We understand how disappointing it is to take time off work based on a delivery notification, only for the delivery not to arrive. We also recognise how frustrating it feels when tracking information is unavailable, and follow-up contact does not happen as promised. That is not the level of service M&H Carriers aims to provide.
While operational delays can occasionally occur, the lack of clear communication and the missed call-back you describe are matters we take seriously. Your comments have been noted and will be shared with the Inverness team so this can be reviewed and addressed.
We appreciate you raising this with us and are sorry that on this occasion your experience fell short of expectations.
Excellent
Nicolas and Brogan in Aberdeen branch should get medals for the level of personalised customer service they gave. They worked so had to rectify the issue caused by the courier doing g the opposite as M&H were the 3rd party courier.
Nicolas and Brogan kept in touch, communicated well and fulfilled every promise they made. Which is more than can be said for Furdeco who failed dismally.
28 januari 2026
Review zonder uitnodiging
Antwoord van M&H Carriers
Thank you for leaving such a lovely review of M&H Carriers, Ritchie.
We’re extremely pleased to hear about your experience with our Aberdeen depot, and in particular, the outstanding customer service provided by Nicolas and Brogan.
Delivering clear communication, consistent follow-up, and reliable courier support is a priority for our team, and feedback like this highlights the professionalism and customer-focused approach we aim to deliver across all our UK courier services.
We hope we can be of service to you again in the future.
Whenever a delivery is coming via M&H…
Whenever a delivery is coming via M&H we know it will go without a hitch. Even in adverse weather conditions the drivers always act above and beyond and in a friendly, courteous manner.
7 januari 2026
Review zonder uitnodiging
Antwoord van M&H Carriers
What a lovely review! Thank you so much, Mark, for sharing such kind words. We're glad to be of service to you and all our customers, come rain or shine, sleet or snow!
M&H carriers
I have known M&H carriers since their inception through business and now private.
I cannot remember a single problem
Trust them and you will be rewarded
19 december 2025
Review zonder uitnodiging
Antwoord van M&H Carriers
Thank you so much, John! We really appreciate you taking the time to leave such a wonderful review.
We hope to continue being of service to you for many years to come.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.