miaou.com Reviews 

Ils encaissent votre montant de l'article que vous avez commandé et ne respecte pas le délai de livraison ils réagissent seulement quand ils vous demandent l'avis sur votre article que vous n'avez pas reçu.
Que ce soit long on peut l'entendre mais qu'ils prévienne leur client.

Unfortunately they do not have consistent sizing. Be warned if you are purchasing I bought two tops in a size small one came in as a medium/large and another as a XXS

Arnaque. A éviter. Le montant est prélevé. Puis plus rien.

Customer service nonexistent I wish I looked up the reviews. Feels like forever21 quality for 10x the price. Overall one big scam I wish instagram would take them down.

Disappointed with the customer service.
My preorder was delayed without proper communication, and when I followed up (after being ignored), I was told I was the reason for delays. No apology, just passive-aggressive responses. If you can’t deliver on time, own it — don’t blame your customers.

Des voleurs on commande sa dit que le paiement ne passe pas mais il encaise quand même la somme et on a pas la commande.et personne ne répond au mail

C'est un site arnaque. On commande, ils disent que le paiement n'est passé, la somme est débitée dans la journée, le numéro de téléphone de contact n'existe pas et ils répondent pas.
Honte à eux.

I placed an order for a size Large in a top and pant. They switched it to an XXSmall in both. I immediately contacted them to switch the size which they refused. They told me to exchange it but then when they finally shipped the 2 items, they marked it Final Sale so that I can’t even exchange it. Customer service does not get back to me.

commande faite le 27 octobre 2024, payé,toujours pas de colis arrivé chez moi, encore mieux, silence radio malgré plusieurs mails envoyés à cette entreprise.
je déconseille fortement de commander chez eux.
il y en a vraiment marre des sites frauduleuses

Attention arnaque !

J'ai passé commande il y a plus d'un mois et je n'ai jamais rien reçu.
Après plusieurs relances par mail et d'appel sur un numéro qui n'ai pas attribué, je n'ai toujours pas était remboursé !

À fuir.

I wish I had read the other reviews here first before shopping at Miaou. A top I wanted was pre-order and I saw their return policy of 14 days after order placement (not after being received), so I emailed to ask if I could receive an extension due to the pre-order BEFORE placing my order. They said sure, no problem! Well, I received the shirt and it didn’t fit. Emailed them back and asked if I could please return it and they said of course- but only for store credit. When I pointed out in the SAME email chain that the customer service rep who first answered me never mentioned that giving me an extension meant I would only receive store credit, they straight up lied and said that had always been the case. This is exactly why I wrote into them before placing my order, to make sure something like this wouldn’t happen. I’ll never be ordering from them again… incredibly poor customer service. Also, if you order during a “flash sale” they’ll tell you can only receive store credit for returns, despite their website not stating the difference between a “flash sale” and regular sale. They’ve had their summer sale going for weeks now and when I wanted to return items they, yet again, told me store credit only because it was a “flash sale”. “Flash” implies fast, quick, unexpected. You are auto-opted into sales like this without having to use a discount code, so you do not have a choice, you are forced into returning for store credit only during these sales. They’re so unwilling to return your money it’s almost laughable.

Bought three items using a gift card and the remaining balance on my credit card. One of the items was out of stock. They wanted to return it to a gift card instead of giving me my money back on my credit card, which is just wrong. When I brought this up to them they said “we have to return to a gift card bc that’s the payment method you used first.” What?? No company has ever said this, and of course I used the gift card first because I had to. It seems like a scam to not return your money to you.

On top of that, I had to reach out to see why my order hadn’t shipped in a week for them to realize that the item was out of stock, but they had already taken my money. On top of that, one of the items I did receive had snags all over it. Don't shop here.

Even if you contact them about a problem before order shipping don’t expect them to be any help contacted them the day of order placement still couldn’t help me with address typo. Another reason to shop with small businesses and not these big fast fashion brands 150 dollars wasted

Have tried getting in contact with customer service but have heard nothing back . You only have 14 days to return item and when they aren’t responding to you that’s not help . Definitely do not recommend, useless customer service .

Terrible, terrible return policy. Clock starts ticking when you order - 14 days to return. After that, no exchanges, returns, credits. Same applies to gifts.
Also, no Customer Service only a helpless bot.