If bulk bag had of been full as it shows in the advertising picture I would have been happy with everything but I emptied the bag with 3 garden wheelbarrow loads which works out at £40 a load,I have... Toon meer
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Ordered two bags of wonky wood online and then emailed Midlands Firewood, Chloe emailed us straight back on the Sunday which we were impressed with and helped with our delivery. The wood arrived... Toon meer
Real easy company to order from. Competitive prices, delivery quick and easy, you get to choose when. Definitely use again. Local companies want to charge for delivery these guys free even though hund... Toon meer
Delivered on time and full bags One bag full of decent sized logs - some will need to be cut to size. The other was smaller offcuts but still adequate for the log burner- wood was covered in sawdus... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are a proud, family run business dedicated to providing top quality kiln-dried firewood to homes and businesses across the Midlands. Our story began with a simple mission: to deliver reliable, sustainable, and premium firewood that ensures a perfect burn every time.
Contactgegevens
Verenigd Koninkrijk
- 07432092963
- logs@midlandsfirewood.co.uk
- midlandsfirewood.co.uk
3,6
Gemiddeld
53 reviews
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Bad that I have not received my order…
Bad that I have not received my order yet! Last order was great this one not
2 april 2026
Wood of good quality....delivered on…
Wood of good quality....delivered on time and good comms with the company reg del times
2 april 2026
Happy customer
It took over a week before delivery but the wood is super dry and burns cleanly.
24 maart 2026
Prompt and no problems.
Prompt. Good value. Better than another two suppliers I’ve used. This is my second order and I will come back again.
16 maart 2026
Despite the less than favourable reviews, I was very pleasantly surprised
So, before I ordered, I had read the other reviews, but I did some extra research and ordered anyway. Below is my honest review, and I hope my positive experience benefits any potential customers.
1) I got the Wonky Offcut Firewood Bag (large) which is listed as 1.5m3. It was filled to the brim, probably carries more volume of wood for the space when compared to normal split logs, and it filled my wood store.
2) Mix of what appears to be untreated post material, most were small end pieces, some larger pieces, so theoretically ready to burn.
3) There was quite a bit of surface moisture, and I found them hard to burn at the start. However, to address the nay-sayers adding reviews on this page, if you've owned a stove long enough, you adjust to the material you have to burn! I found that just splitting a few open meant the dry inner was easy to burn, and any remaining surface moisture evaporated in the heat.
4) Nice little bonus is that, for the volume I have thus far burned, there is relatively little ash being produced when compared to the same volume of logs I was burning. This means it has a higher heat efficiency than the logs, which again I aim at the the nay-sayers about the moisture.
5) The sales team (owner) was very transparent on WhatsApp, and even got my order onto the truck coming in that afternoon, so I got it the next day, which is better than what my local's were achieving. Great for a national company! To those persons complaining about delivery times, if you had time to complain about the lead time on a delivery, then you had time to get in an order early enough not to run out.
Overall, very happy with my experience, and I will definitely be returning.
21 maart 2026
Review zonder uitnodiging
They are a company that really goes the…
They are a company that really goes the extra mile, reliable and prices their goods and services well.
5 maart 2026
There should perhaps be a box for no…
There should perhaps be a box for no stars, as order from 16 Feb has not appeared as at 6 March.
6 maart 2026
If bulk bag had of been full as it…
If bulk bag had of been full as it shows in the advertising picture I would have been happy with everything but I emptied the bag with 3 garden wheelbarrow loads which works out at £40 a load,I have had deliveries before which have taken over 4 barrow loads.I have sent a photo of the delivery to your email address
12 februari 2026
A little disappointed
A little disappointed with the amount received and the size of the logs , lots of little scrappy pieces
12 februari 2026
Speed off delivery and constant up-date…
Speed off delivery and constant up-date on the order.
12 februari 2026
Lack of communication and slow delivery
2 februari 2026
Logs - if you can wait 14+ days
Ordered 2 bags (1 logs and 1 offcuts) on Tuesday 6th Jan.
Was advised that delivery would be a week later 12th-14th (seemed a bit of a wait but I decided was OK).
I chased by email on 13th as I had heard nothing - I was told a delivery delay due to snow!
So delivery would be delayed to 16th.
I received an Email after 9pm on 15th - when the bags should already be underway - saying 'offcuts' wood was unsuitable and would be replaced by a 2nd logs bag.
But in addition this would cause an additional delay - now 'after the weekend' on 20th - so 14 days after I ordered.
I could understand a shipping delay or supply problem but not both.
I was promised an update 19th - nothing.
I emailed and then called 20th - no response & no update and obviously no logs!
Logs finally delivered 21st seem good quality and amount.
Delivery company were excellent, good updates so I could see where the problems were and an exact time delivery to the minute!
TLDR: Logs OK if you can wait 14+ days and with very little communication!
6 januari 2026
All the wood is wet
All the wood is wet. Half of the package far to big to put in a log burner.
6 januari 2026
Antwoord van Midlands firewood
Hi Ryan,
Thank you for your message. We’re sorry to hear that you feel disappointed with the delivery of your order.
We would like to clarify that several emails have been sent to the email address provided at the time of purchase, advising of delays to your order. These communications also explained that a product upgrade was applied at no additional cost to you.
In addition, tracking references have been issued, and our most recent update confirms that delivery is scheduled for tomorrow, as outlined in our previous emails.
At this stage, we are unable to identify any alternative communication channels used, as no correspondence other than the emails sent has been received by us. We kindly ask that you check your inbox, spam, or junk folders for our updates.
Should delivery not occur as planned, please contact us again and we will investigate immediately.
Thank you for your patience, and we look forward to resolving this matter for you.
Many thanks
Easy to order and great tracking of…
Easy to order and great tracking of delivery. Unfortunately the contents of both bulk bags were very wet so not burning well.
6 januari 2026
Good product, great service
Good product, had a little bit of an issue with delivery which was sorted very promptly, in a friendly manner and very efficiently!
6 januari 2026
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