Miles Morgan Travel - Cirencester Reviews 

307
•
TrustScore 5 uit 5

4,9

29 Cricklade Street, GL7 1HY Cirencester, Gloucestershire, GB

•

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Beoordeeld met 5 van de 5 sterren

The staff on site were welcoming and were attentive to our enquiry. The staff organised our next two holidays swiftly and also answered the many questions we put to them showing a good depth of knowle... Toon meer

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Beoordeeld met 5 van de 5 sterren

Joanne from Miles Morgan Cirencester is fantastic! She helped us research city breaks drawing on her experience and personal knowledge. Nothing was too much trouble which is why we not only booked a c... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We enquired about two holidays and were given excellent feedback for both. We have booked one holiday and have registered for a further holiday, which is not yet offered, but for a future date. We ha... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Everyone at the Cirencester branch is friendly and very helpful. They all go out of their way to make sure everything is made easy and stress free making the entire holiday experience enjoyable.

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Reisbureau
  2. ook in
  3. Cruisereisbureau

Geschreven door het bedrijf

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contactgegevens

  • 29 Cricklade Street, GL7 1HY, Cirencester, Gloucestershire, Verenigd Koninkrijk

  • 01285 659611

4,9

Uitstekend

TrustScore 5 uit 5

307 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(307)

3.187 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent as usual

11 augustus 2026
Logo Miles Morgan Travel - Cirencester

Antwoord van Miles Morgan Travel - Cirencester

Thank you for the kind review, it was a pleasure to help you- Joanne

Beoordeeld met 5 van de 5 sterren

Wonderful customer service

Wonderful customer service as always, great advice and the assurance that our choices were the right ones for the trip that we wanted.

8 augustus 2026
Logo Miles Morgan Travel - Cirencester

Antwoord van Miles Morgan Travel - Cirencester

Thank you for the wonderful review!
- Kate

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service. Very friendly, efficient and helpful staff. Solved my problem within a very short time.

5 augustus 2026
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Antwoord van Miles Morgan Travel - Cirencester

Thank you very much for your nice review-Laura

Beoordeeld met 5 van de 5 sterren

Pleasure to deal with!

Smiling helpful team in Cirencester. Keen to help. Always keep me up to date and fully informed. Makes me feel like I am always in safe hands.

1 augustus 2026
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Antwoord van Miles Morgan Travel - Cirencester

Thank you for your kind review- Glad I could help- Joanne

Beoordeeld met 5 van de 5 sterren

Excellent service

We made our booking with Laura who was extremely helpful and had an answer to all our questions. I have needed to contact her a couple of times since and again got the same level of service. I would highly recommend the company and in particular Laura.

29 juli 2026
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Antwoord van Miles Morgan Travel - Cirencester

Thank you very much for your lovely review -Laura

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, friendly staff.

31 juli 2026
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Antwoord van Miles Morgan Travel - Cirencester

Thank you for the great 5* review!!
- Kate

Beoordeeld met 5 van de 5 sterren

Brilliant service and added value from…

Brilliant service and added value from Laura, who understands our needs as well as a great knowledge of each of travel requests.

28 juli 2026
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Antwoord van Miles Morgan Travel - Cirencester

Thank you for your kind review. It is always a pleasure to assist you with your travel plans-Laura

Beoordeeld met 5 van de 5 sterren

An easy experience

Joanne was great in organising our river cruise, clear concise and patient.

17 juli 2026
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Antwoord van Miles Morgan Travel - Cirencester

Thank you for the lovely 5 star review, glad I could help- Joanne

Beoordeeld met 5 van de 5 sterren

Excellent staff…

Laura was so helpful yet again as this is not our first holiday we have booked with her. We told her what we were after and came out more than happy with the holiday we have now booked. The staff in the Cirencester Miles Morgan travel agent are so professional and assist you with everything. Thank you so much, will definitely be booking more holidays in the future.

23 juli 2026
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Antwoord van Miles Morgan Travel - Cirencester

Thank you for 5* review. It always a pleasure to help you-Laura

Beoordeeld met 5 van de 5 sterren

Laura is fantastic

Laura is fantastic, i emailed her whilst I was on my first cruise booked with herself. I was asking some advice before rebooking my next cruise. Laura made everything so simple and greeted me on my return with her friendly smile and a copy of my latest holiday booking confirmation ☺️. The cruise that i first booked with Laura she guided us from start to finish with her knowledge of the cruise ship, this made everything so easy for me i will always return to use Laura and the Miles Morgan Team.

10 juli 2026
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Antwoord van Miles Morgan Travel - Cirencester

Thank you so much for your wonderful review really appreciate it - Laura

Beoordeeld met 4 van de 5 sterren

A pleasure to visit for any holiday I…

A pleasure to visit for any holiday I choose, or just for a chat.

21 juli 2026
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Antwoord van Miles Morgan Travel - Cirencester

It is always lovely to see you and catch up! Thank you for booking another fantastic holiday with me!
- Kate

Beoordeeld met 5 van de 5 sterren

Staff very welcoming and helpful

Staff very welcoming and helpful. Listened to what we wanted and then proceeded to supply us with it in every sense of the word. Couldn’t have asked for more.

12 juli 2026
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Antwoord van Miles Morgan Travel - Cirencester

Thank you for the great review!
- Kate

Beoordeeld met 5 van de 5 sterren

Very helpful staff

I went in for specific purpose and the staff got the job done. If there was anything else that was needed, the staff would be more then happy to help.

24 juni 2026
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Antwoord van Miles Morgan Travel - Cirencester

Thank you for your 5* review was a pleasure to help you.- Laura

Beoordeeld met 5 van de 5 sterren

Great for ideas

We always get really good suggestions from the whole team when we go in looking for ideas. Their knowledge on where to go (and more importantly where to avoid) is second to none.

28 juni 2026
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Antwoord van Miles Morgan Travel - Cirencester

Thank you for the 5 star review- Glad we could help- Joanne

Beoordeeld met 1 van de 5 sterren

Ann Gibbons is incredibly rude in Cirencester

I had an unfortunate run in with their new Foreign Exchange specialist, Ann Gibbons, in May when she thought it prudent to be incredibly rude to me on the phone whilst her manager was away. She obviously has a serious problem with being asked what the selling rate is for Euros, not something I would've thought would be triggering to a so called 'foreign exchange specialist'. I contacted the manager who said she would get back to me regarding the matter, but unfortunately she has not. Clearly she thinks how Ann treats customers is acceptable. I have used Miles Morgan Cirencester on many occasions and they have always been good, however this incident and how Kate, the manager, failed to deal with it has left an unpleasant taste in my mouth about this place.

28 mei 2026
Review zonder uitnodiging
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Antwoord van Miles Morgan Travel - Cirencester

Dear James,
Thank you for taking the time to contact me regarding the service you received.
I am very sorry that your experience with our Cirencester branch fell below the standard of service we pride ourselves on. I also apologise that you felt your original complaint was not followed up in the way you expected.
Please be assured that your concerns were taken seriously and fully investigated. Whilst I am unable to comment on internal employment matters, I hope you can be reassured that appropriate action has been taken.
We genuinely value your previous custom and are sorry that we let you down on this occasion. If you would be willing to contact me directly at the branch, I would very much welcome the opportunity to restore your confidence in Miles Morgan Travel.
Kind regards,

Kate

Beoordeeld met 5 van de 5 sterren

Always friendly and experienced advice

Kate is always very helpful and knows her customers and their needs

9 juni 2026
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Antwoord van Miles Morgan Travel - Cirencester

Thank you for the lovely review and booking another amazing holiday with me!
- Kate

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