I've used Milk aid for 5 years. Newborn became intolerant to lactose after a viral infection and other brands were not settling his tummy, only Milk aid completely made him have normal stools. This la... Toon meer
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Both me and my partner struggle with lactose intolerance. We had opportunity to try Milkaid products, capsules and drops and they work wonders. They offer range of different options, so everyone can f... Toon meer
Bedrijf heeft geantwoord
As someone who absolutely loves dairy products but struggles with lactose intolerance, Milkaid has been a game-changer for me. I’ve always missed enjoying milk, cheese, and ice cream without worry... Toon meer
Bedrijf heeft geantwoord
After being lactose intolerant for years it has been great to have finally found a great easy to use product that enables my self and my husband to enjoy milk again. Wehave been using milkaid lact... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Being lactose intolerant used to mean giving up milk, dairy foods and the important nutrients, minerals and vitamins they provide. The Milkaid range of products contain lactase enzyme, a safe natural enzyme that is usually found in the digestive system. It works by breaking down the complex milk sugar lactose, into two more easily digestible sugars – glucose and galactose. Lactase enzyme improves lactose digestion in individuals who have difficulty digesting lactose. You can now enjoy milk and dairy foods again, without upset.
Contactgegevens
1B (First Floor) The Herbert Building The Park Carrickmines, D18 K8Y4, Dublin, Ierland
- info@milkaid.com
- milkaid.com
4,6
Uitstekend
289 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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The formula has been changed and they…
The formula has been changed and they taste horrible. They taste chalky and leave a horrible aftertaste in your mouth
4 december 2023
Review zonder uitnodiging
Antwoord van Milkaid
Hi Sarah, thank you for your message.
We apologise for the inconvenience caused by an issue with your recent purchase of Milkaid Tablets. We aim to ensure that all our customers are satisfied with our products.
The Milkaid range has undergone a new and improved formulation because of customer feedback on the taste of our products. While being an extremely popular product with our customers we had received feedback that the taste of the tablets was too sweet, particularly if taken before a savoury meal. We value all customer feedback and wanted to address this issue in order to improve the customer experience.
Our products still come in the signature Raspberry (Milkaid Tablet) and Strawberry (Milkaid Junior) flavours. Whilst there will not be noticeable differences to the size, colour or shape of the tablet, consumers may notice an improvement to the taste and sweetness level of the tablet.
There are no changes to the nutritional information, and still remains as Lactase Enzyme 3000 ALU per tablet. Our tablets are also dairy free and suitable for vegans.
I have forwarded your complaint to our commercial team as well as our QA Technical Manager, for review and consideration. We really value you taking the time to contact us and we will certainly take your feedback on board.
We appreciate your message! If you have any other questions or if there's anything else we can assist you with, please don't hesitate to ask.
Looking forward to staying connected!
New improved flavour, still 10/10 efficacy.
The new formula of these little miracle workers is definitely a step in right direction. Still slightly odd taste, but nothing as intense as the old tablets.
I tried at least two other brands and came back to these, even with the questionable taste. They are the most effective lactase tablets for me. Takes a bit of trial and error working out how many for how much dairy, but once that is sorted they are a winner.
24 november 2023
Antwoord van Milkaid
Hi! Thank you for your message!
We are glad to hear you still enjoy Milkaid :)
Don't fix what isn't broken!
I've used these tablets for years ever since Holland & Barrett stopped making theirs. I've never had any issues with these until now. I've no idea why they've changed the formula. It states on their website you won't notice any difference in the size of them, well I noticed they felt different as soon as I took one out the tub. The taste of them is awful too. You got used to the raspberry of the last ones as it was fairly subtle but not anymore. They are vile. I've never actually understood why you'd make them taste sweet anyway, not what you want before eating savoury foods!
Back to the drawing board for finding another product to use.
5 december 2023
Review zonder uitnodiging
Antwoord van Milkaid
Hi there,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your recent experience with our tablets. We understand how frustrating it can be when a product you’ve relied on for years changes. While we strive to improve our products, we never want to compromise on quality or the customer experience, so we truly value your input.
We’ll pass your comments regarding the taste and formula on to our product development team. Your feedback helps us continually improve, and we’re sorry this change didn’t meet your expectations.
If you’d like to discuss this further or need assistance in finding another suitable solution, please don’t hesitate to reach out. We’d love to help if we can.
Best regards,
The Milkaid Team 💙
the new and improved formula tastes so…
the new and improved formula tastes so much worse and has a horrible texture which makes me want to vomit. the old version was spot worked great dont get why they ruined it
23 november 2023
Antwoord van Milkaid
We sincerely apologise for any inconvenience caused by the recent issue you encountered with your purchase of Milkaid Tablets. Our commitment is to ensure the utmost satisfaction of all our customers with our products.
We recently reformulated Milkaid Tablets in response to consumer feedback regarding the taste, particularly the perceived sweetness. Despite the popularity of the product, we had received complaints about the tablets being too sweet, especially when consumed before a savoury meal.
However, we understand that this new formulation may not be popular with all our valued customers. Please be assured that we are taking your comments on board and actively seeking to address the issues raised regarding the taste and texture of the new Milkaid Tablets. Your input is invaluable to us, and we are dedicated to enhancing the overall customer experience.
We highly appreciate the time you took to bring this matter to our attention. We are currently evaluating all customer feedback to refine the new formulation.
Thank you for your understanding and continued support.
I ordered direct from Milkaid and nothing came
I ordered direct from Milkaid. Nothing arrived - I got the questionnaire about how happy I am, so I looked to find an email on the milked website (not obvious) - but asked, nothing arrived - I got this reminder to fill out the questionnaire and based on paying £s, receiving nothing and not getting a reply I can't rate Milkaid very highly!
29 oktober 2023
Antwoord van Milkaid
Hi Matthew,
I'm truly sorry to hear about your experience, and I completely understand your frustration. This is not the level of service we aim to provide, and I apologise for the inconvenience caused by the missing order and the difficulty in reaching us.
Please know that we take this issue seriously, and I’d like to personally assist in resolving it. Could you kindly reach out to us at [email/contact details] with your order number, and I’ll make sure to investigate this right away?
We appreciate your patience, and I assure you we’ll work quickly to make things right. Thank you for bringing this to our attention, and we hope to restore your trust in Milkaid.
Best regards,
I never received my 3 bottles of junior…
I never received my 3 bottles of junior tablets
I have emailed but got no reply
I did not even receive a notification of my order, yet I received confirmation that the order was paid for from my bank
DISGRACEFUL service
5 november 2023
Antwoord van Milkaid
Hi Maureen,
I'm deeply sorry to hear about the trouble with your order and the lack of response from our team. This is certainly not the experience we want for any of our customers, and I apologise for the frustration caused.
Please allow us to resolve this as quickly as possible. Could you kindly contact us directly at Info@milkaid.com with your order information? I’ll personally look into your case and ensure your 3 bottles of junior tablets are sent out immediately or arrange for a refund if preferred.
Thank you for bringing this to our attention, and I assure you we’ll do everything we can to make things right.
Best regards,
Delivery experience is so bad
Delivery experience is so bad
It had been 2 weeks and my ordered not yet delivered!
3 november 2023
Antwoord van Milkaid
Hi Ali,
I'm really sorry to hear about the delay with your order. We understand how frustrating it can be to wait longer than expected, and I apologise for the inconvenience.
Please rest assured that I will personally look into this for you. Could you kindly reach out to us at info@milkaid.com with your order number, so we can investigate the delay and ensure your order is delivered as soon as possible?
Thank you for your patience, and we appreciate your understanding as we work to resolve this for you.
Best regards,
Haven't received my order yet
2 november 2023
Quick to take my money still not…
Quick to take my money still not received my items 1 month later also for some reason no email for receipt.
5 november 2023
Antwoord van Milkaid
Thank you for your kind words! We’re so glad to hear that you’re happy with our service and enjoyed the free drops. Your satisfaction is our top priority, and it’s wonderful to know we could provide a positive experience for you.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help!
Kind regards,
New Formula is Worse
We have used these for years and they were great, had them on a subscription. They recently changed the formula and it's like eating chalk now. My partner also feels they don't work well for her anymore.
27 oktober 2023
Review zonder uitnodiging
Antwoord van Milkaid
Dear Tom,
Thank you for reaching out and sharing your concerns about the recent changes to the Milkaid formula. We’re truly sorry to hear that you and your partner are dissatisfied with the new formulation. Your feedback is incredibly valuable to us, and we deeply regret that the changes have impacted your experience with our product.
The updated formula was developed in response to feedback from loyal customers like yourself, with the goal of improving the product. However, we understand that it hasn’t met everyone’s expectations. Please rest assured that we take your comments seriously and are committed to making things right.
We’d love to send you a free sample of the updated formula so you can give it another try. Your feedback on this would be greatly appreciated and will help us continue improving. Please email us your delivery address at info@Milkaid.com, and we’ll ensure your package is sent out as soon as possible.
Thank you for being a loyal customer, Tom. We sincerely hope we can regain your trust and provide a product that works well for both you and your partner.
Kind regards,
Customer Service Team
New formula
These tablets used to be great. They have recently changed the formula and they now taste absolutely disgusting. I am now completely off dairy because I would rather go without than put up with the taste of the new tablets. Such a shame.
23 oktober 2023
Review zonder uitnodiging
Antwoord van Milkaid
Dear Martin,
Thank you for sharing your honest feedback with us. We’re truly sorry to hear that you’re unhappy with the recent changes to the Milkaid tablets. Your experience is very important to us, and we deeply regret that the new formula hasn’t met your expectations.
We want you to know that the formula was updated in response to feedback from customers like yourself, with the goal of improving the product. That said, we understand that everyone’s preferences vary, and we take your concerns seriously.
To help address this, we’d love to send you a free sample of the new formulation so you can give it another try. Your feedback on this would be incredibly valuable to us. Please email us your delivery address at info@Milkaid.com, and we will send the package to you as soon as possible.
Thank you for being a loyal customer, Martin. We hope to make this right for you and truly appreciate your willingness to share your thoughts with us.
Kind regards,
Customer Service Team
New Milkaid tablet formula - beyond terrible!
I have been using the Milkaid tablets since I discovered I was lactose intollerant and they truly were a life-saver. It meant I could eat out without concern and even enjoy my favourite hot drinks. They tasted nice and were not at all chalky.
I have a monthly subscription with a national chain store but when I received my latest delivery I noticed the packaging stated that it was a "new improved formula".
There is NOTHING improved about them - they are beyond awful. They are extremely chalky and taste absolutely vile, leaving a nasty after-taste that ruins the taste of any food or drink you have. What is worse, there is nothing you can do about it as they have to be chewed!
I now have to find an alternative to the Milkaid tablets as, quite frankly, they made me gag!
I can only beg and plead with Milkaid to revert to their previous formula...
8 oktober 2023
Review zonder uitnodiging
Antwoord van Milkaid
Hi Sam, thank you for your message.
We apologise for the inconvenience caused by an issue with your recent purchase of Milkaid Tablets. We aim to ensure that all our customers are satisfied with our products.
The Milkaid range has undergone a new and improved formulation because of customer feedback on the taste of our products. While being an extremely popular product with our customers we had received feedback that the taste of the tablets was too sweet, particularly if taken before a savoury meal. We value all customer feedback and wanted to address this issue in order to improve the customer experience.
Our products still come in the signature Raspberry (Milkaid Tablet) and Strawberry (Milkaid Junior) flavours. Whilst there will not be noticeable differences to the size, colour or shape of the tablet, consumers may notice an improvement to the taste and sweetness level of the tablet.
There are no changes to the nutritional information, and still remains as Lactase Enzyme 3000 ALU per tablet. Our tablets are also dairy free and suitable for vegans.
I have forwarded your complaint to our commercial team as well as our QA Technical Manager, for review and consideration. We really value you taking the time to contact us and we will certainly take your feedback on board.
We appreciate your message! If you have any other questions or if there's anything else we can assist you with, please don't hesitate to ask.
Looking forward to staying connected!
The new formula is horrendous
The new formula is horrendous, used to like the old but am genuinely repulsed by the new one. Never seen any product self destruct there own product this effectively. Its literally got to the point I'm avoiding dairy again because I hate the new pills that much and I been a loyal customer preciously.
1 oktober 2023
Review zonder uitnodiging
Antwoord van Milkaid
Dear Jason Prevett,
Thank you for taking the time to share your concerns with us. We’re truly sorry to hear that you’re unhappy with the recent changes to the Milkaid formula, and we deeply regret that the new tablets haven’t met your expectations.
The updated formula was developed with the intention of improving the product based on customer feedback, but we understand that it hasn’t worked for everyone. Your opinion as a loyal customer is incredibly important to us, and we take your feedback very seriously.
To show our commitment to resolving this, we’d like to send you a free sample of the updated formulation. We value your honest feedback and would greatly appreciate the opportunity to hear your thoughts after trying it again. Please send us your delivery address at info@Milkaid.com, and we’ll ensure the package is sent to you as soon as possible.
We sincerely hope to regain your trust and are committed to making sure you have a positive experience with our product moving forward.
Kind regards,
Formula change
The formula has changed so they don't taste as nice and they don't work as well the tablet size is also smaller.
29 september 2023
Review zonder uitnodiging
Antwoord van Milkaid
Thank you for reaching out and sharing your feedback with us. We’re very sorry to hear that you’re unhappy with the recent changes to our product.
We truly value your input and understand how important it is for our products to meet your expectations in both taste and effectiveness. While the new formula was designed to enhance the product, we recognize that changes can sometimes feel disappointing. Regarding the smaller tablet size, this adjustment was made to improve convenience, but we understand this may not meet everyone’s preferences.
We’d like to learn more about your experience so we can address your concerns in greater detail and ensure we’re doing everything we can to support you. If you’d like, please reply to this email or contact us directly at info@milkaid.com Your feedback is incredibly important to us, and it helps us to continue improving.
Thank you for being a valued customer, and we hope to resolve this for you soon.
Kind regards,
They have changed the formular and it…
They have changed the formular and it is shocking. Disgusting taste and texture. I used to buy a bottle monthly now I will have to find an alternative. What a shame
29 september 2023
Review zonder uitnodiging
Antwoord van Milkaid
Dear Hannah,
Thank you for reaching out and sharing your concerns. We’re truly sorry to hear that you’re unhappy with the recent changes to the Milkaid formula. Your feedback is incredibly important to us, and we deeply regret that the new formulation hasn’t met your expectations.
The changes were made based on feedback from customers like yourself, with the aim of improving the product. However, we understand that not everyone may find the new formula to their liking. Please know that we take your comments seriously and are always looking for ways to improve.
We’d love the opportunity to make things right. To that end, we’d be happy to send you a free sample of the updated formula so you can give it another try. Your feedback on this would mean a great deal to us. If you’re open to it, please email us your delivery address at info@Milkaid.com, and we’ll arrange to send the package to you as soon as possible.
Thank you for being a loyal customer, Hannah. We sincerely hope we can regain your trust and provide a product that works for you.
Kind regards,
Same as always
Both drops and tablets delivered on time. Always the best service, what more can I say.
16 september 2023
Antwoord van Milkaid
Dear ian,
Thank you for your wonderful message! We’re delighted to hear that your order was delivered on time and that you continue to enjoy our products and service.
Your satisfaction means the world to us, and it’s always great to know we’re meeting your expectations. If there’s ever anything more we can do for you, please don’t hesitate to get in touch—we’re always here to help!
Thank you for choosing us time and time again.
Kind regards,
Milkmaid Drops. Fantastic
Milkmaid, always reliable and good price. The drops are convenient to use. We treat the milk bottles with them a few days before use. Great product that we both find is now essential when consuming milk!
31 augustus 2023
Antwoord van Milkaid
Dear Mr. Les Turner,
Thank you for your fantastic review! We’re thrilled to hear that you find Milkaid Drops both reliable and convenient to use. It’s wonderful to know they’ve become an essential part of your routine, making it easier to enjoy milk without worry.
Your thoughtful method of treating milk bottles a few days in advance is a great approach, and we’re glad our product fits seamlessly into your lifestyle.
If there’s anything we can assist you with or if you’d like to share more about your experience, please don’t hesitate to get in touch. We’re here to help!
Thank you for choosing Milkaid, and we look forward to continuing to support you.
Kind regards,
Although it's doubled in price it's a…
Although it's doubled in price it's a brilliant product still, definately 5*
19 augustus 2023
Antwoord van Milkaid
Dear Pottsj,
Thank you for taking the time to share your thoughts with us! We’re delighted to hear that you still consider Milkaid a brilliant product and that it’s deserving of 5 stars—your kind words mean a lot to us.
We understand that pricing changes can be frustrating, and we work hard to ensure our products continue to deliver the quality and value you expect. Your satisfaction and support as a customer motivate us to keep doing our best.
If there’s anything we can assist you with, please don’t hesitate to get in touch. Thank you for being a loyal customer, and we’re so glad Milkaid continues to work well for you!
Kind regards,
Customer Service Team
The most effective lactase I know of
The most effective lactase I know of! It tastes lovely too.
23 april 2023
Antwoord van Milkaid
Dear,
Thank you for your wonderful feedback! We’re thrilled to hear that you’re happy with our lactase enzyme drops and that they arrived so quickly. Providing excellent products and prompt delivery is always our goal, and it’s fantastic to know we met your expectations.
If you have any further questions or need assistance, please don’t hesitate to get in touch. Thank you for choosing Milkaid!
Kind regards,
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