Ordered on line (simple) and added a note about needing a small HIAB for delivery. Had a call back to discuss, friendly chat. Delivery arrived and driver did his best in an awkward delivery point.... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I would definitely use Mill Timber Direct again. Prices are great, no nonsense and transparent. Arranged delivery rather than collect, only aited a few days and it arrived. The driver couldn't have b... Toon meer
Bedrijf heeft geantwoord
Peter, and Anthony can only both be described as exceptional. Both were very considerate, helpful. Nothing was too much trouble when they delivered my order. They carried a very heavy picnic table, an... Toon meer
Bedrijf heeft geantwoord
I placed order in afternoon for collection, order was ready first thing following morning. Excellent communication. Got to branch to collect, my order was brought to me for loading .in and out in les... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Houthandel
- ook in
- Bouwmaterialen leverancier
- Brandhoutleverancier
- Houtleverancier
- Hoveniersbenodigdheden winkel
- Multiplexleverancier
Over Mill Timber Direct
Geschreven door het bedrijf
A little history...Mill Timber Direct was established as a sawmill outlet store in 2016 in Croespenmaen near Crumlin in South Wales. In 2023, the store was re-modelled as a Mon Timber branch, to introduce new products and services offered by timber specialists Mon Timber (already well-established in Newport and Cardiff), to the local Crumlin and Valleys area. Our Crumlin branch is still located right next door to a sawmill, so we can supply timber directly from the mill.
Mill Timber Direct is now the online store for Mon Timber and with branches in Cardiff, Crumlin and Newport we can deliver across South Wales, the South West of England and nationally across the U.K.
Open to both trade and the public we supply a range of high quality timber and building materials:
- Fencing timber: featheredge boards, fence panels, fencing accessories etc.
- Wooden garden gates, handmade in Cornwall
- Garden sleepers including reclaimed sleepers and oak sleepers
- Timber decking and decking accessories
- Handcrafted, heavy duty garden furniture
- Sawn timber in a range of sizes for construction, landscaping & DIY projects
- Claddings
- Mouldings, skirtings, architraves
- Graded timber carcassing
- Timber sheet material / timber panels: OSB, plywood, MDF, chipboard
- Hardwoods
- Building accessories: hardware, fixings, hand tools & essentials
Our delivery areas include: Crumlin, Caerphilly, Merthyr Tydfil, Pontypool, Cwmbran, Newport, Cardiff, Bridgend, Port Talbot, Swansea, Brecon, Monmouth, Abergavenny, Chepstow, Swansea, Llanelli, Llandovery, Builth Wells, Hay-on-Wye, Hereford, Ross-on -Wye, Forest of Dean, Gloucester, Cheltenham, Cirencester, Malmesbury, Bristol, Keynsham, Portishead, Weston-Super-Mare, Burnham-on-Sea, and nationally across the U.K.
You can get great timber, building materials and landscaping products delivered right to your door, and you are most welcome to collect your order from our branches in Cardiff (Hadfield Road), Crumlin (Croespenmaen) and Newport (Alexandra Docks).
Contactgegevens
Croespenmaen Estate, Croespenmaen, NP11 3AG, Crumlin, Verenigd Koninkrijk
- 01633 745 125
- support@milltimberdirect.co.uk
- milltimberdirect.co.uk
4,7
Uitstekend
554 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great product
Great product, great communication. Delivered exactly as described. Highly recommend
29 mei 2026
Antwoord van Mill Timber Direct
Hi Rob, thank you for taking the time to leave us a review. Glad you were happy with the service provided by Premier Forest West Wales. Hope to see you on the site again soon. Best Regards, Mill Timber Direct.
Antwoord van Mill Timber Direct
Thank you for leaving a 5 star review Andrew! Best regards, Mill Timber Direct.
Antwoord van Mill Timber Direct
That's great to hear Jamie, thank you. Have a great weekend! Mill Timber Direct
On time and easy to order
11 mei 2026
Antwoord van Mill Timber Direct
Thank you for taking the time to leave us a 5 star review. All the best, Mill Timber Direct
Good product
Generally happy with order and will be using agai. Product was good and price were competitive. Only gripe was lead time, which was meant to be up to five working days, but was nearer ten.
11 mei 2026
Antwoord van Mill Timber Direct
Hi Phillip, thank you for your taking the time to leave us a review. We apologise that your order took longer than expected. We were waiting for the cladding to arrive on site. Hope you will consider using the site again in the future. All the best, Mill Timber Direct.
Great service, as usual :-)
Great service and delivered quickly. Used Mill Timber a few times and will definitely use again!
22 mei 2026
Antwoord van Mill Timber Direct
Hi Neal. Thank you for placing another order with us and providing such positive feedback. We will look forward to seeing on the website again. Have a great weekend! Mill Timber Direct.
I placed order in afternoon for…
I placed order in afternoon for collection, order was ready first thing following morning. Excellent communication. Got to branch to collect, my order was brought to me for loading .in and out in less than 10 mins .Great value for money. Staff very helpful 👍. Would recommend highly.
22 mei 2026
Antwoord van Mill Timber Direct
Hi Stephen. Thank you for leaving such a lovely review. Glad you were happy with the service provided and we hope to see you again soon. All the best, Mill Timber Direct.
Used mill timber a few times
Used mill timber a few times. Always a reliable service and good quality timber. Easy to get hold of and quick response to emails.
18 mei 2026
Antwoord van Mill Timber Direct
Thank you for the 5-star review! Have a great day and we hope to see you again soon. Kind Regards, Mill Timber Direct
The posts that you sent were not what I…
The posts that you sent were not what I ordered and the ones you sent were all split and not fit for purpose and I rejected them. I'm still waiting for my refund.
18 mei 2026
Antwoord van Mill Timber Direct
Hi Peter, we are sorry that the stakes you received were not up to standard. Please note, your refund was processed on the day it was requested. If you are still awaiting to receive payment, please contact us and we will investigate that further. Again, apologies for any inconvenience caused. Best regards, Mill Timber Direct.
Can't fault them!
Ordering on line was simple and quick, delivery was as expected and delivery driver friendly and offloaded all the wood quickly and into the location asked for. Overall can't fault them!
18 mei 2026
Antwoord van Mill Timber Direct
Hi Lyn, thank you for such positive feedback! Hope to see you again soon. Kind Regards, Mill Timber Direct.
Antwoord van Mill Timber Direct
Thank you for taking the time to review us Amy, that is great to hear. We hope to see you again soon! Have a great day, Mill Timber Direct.
Always really good service from the…
Always really good service from the team in Croespenmaen
18 mei 2026
Antwoord van Mill Timber Direct
Thank you for leaving a 5 star review Sarah! We will pass your comments onto the guys in Croespenmaen. Best regards, Mill Timber Direct.
Antwoord van Mill Timber Direct
Hi Simon, thank you for your 5 star review. Glad you were happy with our products and the speed of delivery. Hope to see you again soon. Best Regards, Mill Timber Direct.
Antwoord van Mill Timber Direct
Thank you for your positive feedback, and we hope to see you again soon. Kind Regards Mill Timber Direct
Excellent Experience
Items were the best price I could find, ready to collect really quickly, and staff on site were very helpful. Excellent experience overall.
30 april 2026
Antwoord van Mill Timber Direct
Hi Josh. Thank you for leaving a 5-star review! Glad you were happy with our pricing and the service provided. All the best, Mill Timber Direct
Easy to order and great service
Easy to order and great service, no complications no fuss
28 april 2026
Antwoord van Mill Timber Direct
That's good to hear Mike, thank you. Enjoy your day, Mill Timber Direct
Exceptional service
I cannot recommend this company enough. I needed some of the timber in my order quickly and they split the delivery and rushed it for me, the customer service rep Laurie was fast and so helpful, and the delivery driver brought all of the timber into my garden for me because there was no way I was lifting it myself! Incredible quality too for the price. Will definitely be using again.
24 april 2026
Antwoord van Mill Timber Direct
Hi Emily. Thank you so much for leaving such a positive review. We will pass your comments onto Laurie and the rest of Mon Timber Newport. Glad you were also happy with the quality of the timber and we hope to see you again soon. Best Regards, Mill Timber Direct
Order arrived when advised
Order arrived when advised
Driver was cheerful, helpfully and off loaded efficiently
24 april 2026
Antwoord van Mill Timber Direct
Hi Robert. Thank you for taking the time to leave us a 5 star review. All the best, Mill Timber Direct
Phoned up for latest on order on to…
Phoned up for latest on order on to find order had been ready yesterday, it would be nice to receive an update
9 april 2026
Antwoord van Mill Timber Direct
Hi Brian, thank you for taking the time to leave us a review. We do apologise that you were not contacted when your order was ready to collect. We hope you will consider raising another order with us again in the future. Apologies, Mill Timber Direct.
Antwoord van Mill Timber Direct
Thank you very much for sharing your review of our service, Alan. We hope to see you back on the site soon. All the best, Mill Timber Direct
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.