Ordered on line (simple) and added a note about needing a small HIAB for delivery. Had a call back to discuss, friendly chat. Delivery arrived and driver did his best in an awkward delivery point.... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I would definitely use Mill Timber Direct again. Prices are great, no nonsense and transparent. Arranged delivery rather than collect, only aited a few days and it arrived. The driver couldn't have b... Toon meer
Bedrijf heeft geantwoord
Peter, and Anthony can only both be described as exceptional. Both were very considerate, helpful. Nothing was too much trouble when they delivered my order. They carried a very heavy picnic table, an... Toon meer
Bedrijf heeft geantwoord
I placed order in afternoon for collection, order was ready first thing following morning. Excellent communication. Got to branch to collect, my order was brought to me for loading .in and out in les... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Houthandel
- ook in
- Bouwmaterialen leverancier
- Brandhoutleverancier
- Houtleverancier
- Hoveniersbenodigdheden winkel
- Multiplexleverancier
Over Mill Timber Direct
Geschreven door het bedrijf
A little history...Mill Timber Direct was established as a sawmill outlet store in 2016 in Croespenmaen near Crumlin in South Wales. In 2023, the store was re-modelled as a Mon Timber branch, to introduce new products and services offered by timber specialists Mon Timber (already well-established in Newport and Cardiff), to the local Crumlin and Valleys area. Our Crumlin branch is still located right next door to a sawmill, so we can supply timber directly from the mill.
Mill Timber Direct is now the online store for Mon Timber and with branches in Cardiff, Crumlin and Newport we can deliver across South Wales, the South West of England and nationally across the U.K.
Open to both trade and the public we supply a range of high quality timber and building materials:
- Fencing timber: featheredge boards, fence panels, fencing accessories etc.
- Wooden garden gates, handmade in Cornwall
- Garden sleepers including reclaimed sleepers and oak sleepers
- Timber decking and decking accessories
- Handcrafted, heavy duty garden furniture
- Sawn timber in a range of sizes for construction, landscaping & DIY projects
- Claddings
- Mouldings, skirtings, architraves
- Graded timber carcassing
- Timber sheet material / timber panels: OSB, plywood, MDF, chipboard
- Hardwoods
- Building accessories: hardware, fixings, hand tools & essentials
Our delivery areas include: Crumlin, Caerphilly, Merthyr Tydfil, Pontypool, Cwmbran, Newport, Cardiff, Bridgend, Port Talbot, Swansea, Brecon, Monmouth, Abergavenny, Chepstow, Swansea, Llanelli, Llandovery, Builth Wells, Hay-on-Wye, Hereford, Ross-on -Wye, Forest of Dean, Gloucester, Cheltenham, Cirencester, Malmesbury, Bristol, Keynsham, Portishead, Weston-Super-Mare, Burnham-on-Sea, and nationally across the U.K.
You can get great timber, building materials and landscaping products delivered right to your door, and you are most welcome to collect your order from our branches in Cardiff (Hadfield Road), Crumlin (Croespenmaen) and Newport (Alexandra Docks).
Contactgegevens
Croespenmaen Estate, Croespenmaen, NP11 3AG, Crumlin, Verenigd Koninkrijk
- 01633 745 125
- support@milltimberdirect.co.uk
- milltimberdirect.co.uk
4,7
Uitstekend
554 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent quality
Excellent quality, very helpful delivery driver. Will be using Mill Timber as a default going forward.
25 januari 2026
Antwoord van Mill Timber Direct
Hi Ian. Thank you for your positive feedback, and we hope to see you again soon. Kind Regards Mill Timber Direct
No quibble replacement
One of the two items was delivered slightly damaged. No quibbles. Returned on the truck and a replacement/repaired item delivered a few days later.
13 januari 2026
Antwoord van Mill Timber Direct
Hi Neal. Again, we apologise that some of your items arrived damaged. Thank you for your review and we hope to see you again soon! Best regards, Mill Timber Direct
Delivery experience brilliant
Peter, and Anthony can only both be described as exceptional. Both were very considerate, helpful. Nothing was too much trouble when they delivered my order. They carried a very heavy picnic table, and placed it exactly where it was wanted. This item was described as flat packed, however it was fully built. They both are a credit to Mill Timber Direct. Thankyou a very satisfied customer, and will not hesitate to order again in the future.
10 januari 2026
Antwoord van Mill Timber Direct
Hi Roger, thank you for leaving such positive feedback! It really is fantastic to hear and I will pass your comments on to Peter and Anthony in our Crumlin branch. Hope to see you again soon. Kind Regards, Mill Timber Direct.
Antwoord van Mill Timber Direct
Thank you very much for sharing your review of our service, Adam. We hope to see you back on the site soon. All the best, Mill Timber Direct
Friendly and helpful staff
Friendly and helpful staff, offered an option of alternative product to the one I ordered because of time scale,
12 december 2025
Antwoord van Mill Timber Direct
Hello Paul. Thank you for sharing your good experience with us. All the best, and hope to see you on the next order. Mill Timber Direct
Easy experience
Easy experience. Gentleman who dropped the stuff off was helpful and friendly.
28 december 2025
Antwoord van Mill Timber Direct
Hi Andrew. Thank you for taking the time to leave us a 5 star review. All the best, Mill Timber Direct
Great value and quick delivery
6 december 2025
Antwoord van Mill Timber Direct
Thank you for taking the time to review us Daniel, that is good to hear. We hope to see you again soon! Have a great day, Mill Timber Direct.
Batten
First time at mill timber will use again thanks tipping down and one worker came out to help me
26 november 2025
Antwoord van Mill Timber Direct
Hi Jason. Thank you for taking the time to leave us a 5 star review. All the best, Mill Timber Direct
Great products and best prices ,easy to…
Great products and best prices ,easy to order for click and collect and staff excellent
27 november 2025
Antwoord van Mill Timber Direct
Thank you for your positive feedback, and we hope to see you again soon. Kind Regards Mill Timber Direct
Very reasonable prices/delivery
Very reasonable prices/delivery. Friendly guys at Cardiff
24 november 2025
Antwoord van Mill Timber Direct
Hi Calvin. Thank you for taking the time to leave us a 5 star review. All the best, Mill Timber Direct
Antwoord van Mill Timber Direct
That's good to hear Geraint, thank you. Enjoy your day, Mill Timber Direct
Helpful, straightforward and friendly.
The ordering process was quite straight forward for someone who hasn't ordered timber before. Very helpfully, they called me before confirming my online order to go through what I would need and suggest changes.
The delivery was on time and both the driver and Steve at the depot we're really helpful and friendly.
24 november 2025
Review zonder uitnodiging
Antwoord van Mill Timber Direct
Thank you for taking the time to leave your review; you were served by our Mon Timber Cardiff branch and I'll pass on your great feedback. Best Regards, Mill Timber Direct
Antwoord van Mill Timber Direct
Thank you for taking the time to review us Gareth, it's much appreciated.
Mon timber Cardiff top quality treated…
Mon timber Cardiff top quality treated fencing materials with online ordering, click & collect & delivery options with free delivery when spending +£200. Very helpful staff in store & delivery drivers at point of delivery. Cannot fault anything
6 november 2025
Antwoord van Mill Timber Direct
That's fantastic to hear, thank you for taking the time to feedback and I will pass on to Mon Timber Cardiff. Have a great day! Kind Regards, Mill Timber Direct.
Excellent quality
Excellent quality, easy to order on their website and delivered exactly when they stated they would.
13 oktober 2025
Antwoord van Mill Timber Direct
Hi Rachel. Thank you for taking the time to leave us a 5 star review. All the best, Mill Timber Direct
Honest and genuine
Consistent phone calls with order updates. What I ordered wasn’t in stock but they were completely honest and kept me in the loop from the off. Genuine service instead of blags for sales. It was refreshing.
It was frustrating that they didn’t have what I needed exactly when I needed it but the service was first class, delivery prompt when they received it and quality beading without any nasty bends like many larger business have. Thank you Mill Timber, keep up the great work
26 oktober 2025
Antwoord van Mill Timber Direct
Hi Norman, thank you for such a positive review, we really do appreciate your feedback, which I'll pass on to Mon Timber Crumlin who fulfilled your order. Have a great day and we hope to see you again soon.
Great product as described and order…
Great product as described and order was delivered on time on the expected day.
22 oktober 2025
Antwoord van Mill Timber Direct
Thank you for your positive feedback, and we hope to see you again soon. Kind Regards Mill Timber Direct
Antwoord van Mill Timber Direct
That's good to hear Matthew, thank you. Have a great day, Mill Timber Direct
Garden fence
Good helpful staff. good quality timber at a fair price. Would benefit from having named day delivery.
16 oktober 2025
Antwoord van Mill Timber Direct
Hi Neil. Thank you for leaving a review and we are glad you were happy with the quality of the timber. The delivering branch did email you with a delivery date and we apologise if this was not received. Kind Regards, Mill Timber Direct
The staff at mill timber were very good…
The staff at mill timber were very good keeping in touch with regard to my order and made sure I had it promptly when they realised I hadn’t had my order. Excellent service very pleased
9 oktober 2025
Antwoord van Mill Timber Direct
Hi Trudy. Thank you for your lovely feedback which I'll pass on to our Crumlin branch. Have a great day, Mill Timber Direct.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.