The products themselves were very good
The products themselves were very good, but on the website there was a promise of very speedy delivery. When my order was processed and money taken, there was no mention of any likely delay. After a couple of days I E mailed them and was informed there was a delay as one of the items was a pre-order. I needed the order promptly for an event and so they suggested an alternative product that would, with the other items, arrive on time. However I had to pay more and this added a further delay.
I'd use the company again as the products were good. However on this occasion because of the lack of warning of a delay (was so relieved I chased them as would have been blissfully unaware!) I do think they should have waived the additional charge for the alternative product. Or at the very least pointed out at the time of ordering, that one of the items was subject to a time lapse as out of immediate stock.

Antwoord van Minati







