Mindbody Reviews 

Super helpful made it easy

Our MindBody Senior Customer Success Manager, David Zarate, provided exceptional service and went above and beyond to advocate for our small business, Blue Canoe Yoga.

David took the time to understand the unique needs of our business and guided us through the Attentive setup process with patience and expertise. Rather than offering a one-size-fits-all solution, he listened carefully to our goals, helped us identify the features that would best support our growth, and ensured we felt confident using the platform.

He then successfully helped secure a reduced fee structure, making the platform much more accessible for us to help grow our clientele. David's ongoing support and advocacy to secure a more affordable pricing structure demonstrated a genuine commitment to our success as a small business.

His responsiveness, professionalism, and genuine commitment to supporting our business made a real difference. We are incredibly grateful for his help and highly recommend working with him.

Need more quality check the information before send over to client to finalise. Too much back & forth of repeat same screenshot & emails during the website development.

Just finished part of the onboarding process. Pam was extremely helpful - walking me through the platform and answering my questions. She always made sure to remind me that I could just email her with any other questions or concerns.

Brenda was great she was super helpful and efficent and made the whole process easy to work through!

Staying consistent with information either via email, text or call

Very different to navigate and customer support send you in circles.

In 2024 we signed up for a subscription with MindBody Online based on an initial interview that suggested the software would meet our needs. When we realized it would not meet our needs we attempted to cancel. However we were informed we were locked into a year contract and we would have to continue to pay the subscription fee for a year. We agreed. After a year, our subscription still did not cancel. It has now been another year. I have tried to cancel multiple times with no response to either email or chat or phone call. Finally today I was able to speak with a human, they submitted a "request" for cancellation. Informing me that if I did not follow all steps, it may not be cancelled. So for almost two years MindBody Online has enjoyed our monthly subscription fee (over $100) a month with no help/support/remorse, etc... I cannot recommend this company if you are a small business.

Gustavo was great to work with! I was given clear objectives at the start of each session, but we also took the time we needed to customize each session to my specific needs. Gustavo was flexible with the lessons, and added just the right amount of humor to keep me at ease. I was consistently checked with to insure that I understood what we had just done and to see if my needs were being met. Finally, I felt heard when I asked questions or stated preferences. Gustavo was patient, supportive and non-judgemental. Great job!

Nayara was attentive, asked the right questions, and addressed all my needs. She was efficient with time, identified my top priorities, and suggested a second meeting appropriately.

Very quick and responsive!

Josselin Marquez was a very pleasant moderator and trainer for setting up and understanding how to navigate the mindbody configurations.

The customer explanation and guide towards the easy implementation was done by the agent Caroline. Thanks to her. She was well skilled and very well responsive. Hope Mind Body software be the same seamless way as the implementation.

Fernando is great and has helped with everything I need!

We had a great experience with Débora she has been very patient and supportive through our process of getting into Mindbody. She’s a great professional 🙏🏼

Nayara Was super helpful with setting up and answering my questions!!

Ricardo was very helpful with any questions we had and finding answers.

I would like to thank Cornelius Milimu for his outstanding support and training with Mindbody. He was professional, patient, and very knowledgeable throughout the entire setup process.

Cornelius took the time to explain everything clearly, answered all my questions, and helped ensure that my clinic was set up correctly and efficiently. His guidance made the onboarding process much easier and gave me confidence in using Mindbody for my business.
I truly appreciate his dedication, excellent customer service, and willingness to help. I highly recommend Cornelius to anyone needing assistance with Mindbody.
Thank you, Cornelius, for your exceptional support!

⭐☆☆☆☆

I am extremely disappointed with my experience. The customer service was poor, unhelpful, and frustrating to deal with whenever I needed assistance. The entire process was inconvenient and did not meet my expectations.

Unfortunately, I did spend money on this service, and I regret doing so. Based on my experience, I would highly recommend trying the free trial before committing to a paid subscription or purchase. I wish I had done that first.

Overall, I felt that the service did not provide the value or support that was promised, and I would not recommend it to others.

Pam was really great at helping me get setup with MindBody!