MINI UK Reviews 169

Utterly appalling. Gave up after 45 minutes when trying to reach Mini Financial Services after they took an additional payment. 3 emails later and despite being told a response would be made in 48 hours, nothing. Just lost a customer who has purchased 5 Minis. As they say, you don’t know how bad they are until you actually need them, appalling.

I bought a used approved Mini from Berry Chiswick. Absolutely great customer service and Khurram my sales representative, was very helpful. The handover was easy, and I believe that I got a fair deal.

I recommend Berry Chiswick BMW MINI.

4 years old, 33k miles, infotainment completely dead, 6 weeks later no parts globally to fix (they say) so must be a major problem - worse is that you cant get a response from mini without repeatedly sending them your V5. I have rang and emailed the dealers still no idea.

I bought the new Mini Electric in June, it was a long wait but I was recovering from major cancer surgery and it was my big treat. There was a fault on it when I drove away, I returned it the same day. It was repaired and it failed again. I exercised my right to reject. They ordered a new car and gave me a courtesy car. My new car arrived, there is a fault on it so it has been in the dealership for over a month. I have continued to pay my agreement even though the car is basic compared to what I am paying for. I have also been paying my insurance due to many failed delivery dates. I was promised a better courtesy car, it didn’t arrive. Today I am told it will be October at the earliest and my car payments are being kept for the courtesy car. I am out of pocket, and Mini UK have not even had the courtesy to reply to my letter weeks ago. I asked the area manager to call but they have not even done that. To say I am disappointed as a long standing mini customer is an understatement.

This is my seventh BMW Mini and I am possibly one of the most loyal mini customers. Having my first mini in 2002. A customer for 22 years.
I took my mini s convertible in for a Service today. Change of an oil filter, an oil change, a spark plug and a vehicle inspection….on the invoice the parts used came to just £20
My service for that Mini came to over £700!!!! That was after a deal they came to because of my loyalty to mini. It would’ve come to nearly £900. I am still gobsmacked at the price, how can they charge so much for a quick inspection and service???
When I had my first minis serviced this service was complimentary, you paid for things like brakes, clutches and tyres et cetera. This is absolute daylight robbery of customers who are loyal to the mini brand. I have no complaints over the customer service team but I do have a problem with the exorbitant price for a basic service!

Don't buy a Mini.
Our Mini has had an ongoing electrical or mechanical fault. We've been trying to get a drivechain issue fixed for months and despite multiple garages, including official Mini garages, looking at it, the cause of the issue can't be found. It is a complete nightmare and the BMW contacts in Germany can't even advise on the correct fix.

Question to Mini/BMW, how on earth can you sell expensive cars to your customers that you can't fix if issues arise? It is supposed to be a quality brand but is a complete bag of spanners.

Having made an appt .with Jacob Pike at stansted Mini in Bishops stortford, I went from simply gathering info on leasing to buying a new Mini Cooper S and exchanging my own mini , in less than an hour. Jake’s approachable, friendly and extremely knowledgeable input was truly amazing. He listened attentively to my exact wants , needs and budget, and ‘matched’ that ‘need’ in true professional and realistic style. He even set up my insurance with mini flex at almost half the price I had been quoted with my previous insurer. His patience and understanding was endless. I had an operation approaching & I was able to enter into it with confidence and peace of mind knowing that everything was in
Place for my new mini to enjoy post operatively ! The team at stansted work closely together and I want to give a huge ‘shout out’ to Iain Togwell for my reassuring call the next day confirming my finance and to Manager Charlotte for bringing it all together. I even had a complimentary second handover with Jake ensuring a safe and confident future motoring with my wonderful new ‘loved’ Mini Cooper S!

My wife has ordered a new mini cooper SE from Sydney nottingham. This will be our fourth mini and we love the cars and the brand. We have now had a total of four missed delivery dates.... not the fault of Sytner Nottingham but failure after failure from mini uk... apparently their IT system has failed and cars are showing as being delivered on a particular date on one system and then not even picked upon another. However.... we are customers spending rather alot on a new small car and its a shocking experience when you keep having to change you arrangements and go through the rigmarole of changing the insurance. The dealer is left with nothing to update us on a mini uk don't seem to care.. . If it happens again then we will cancel the order. Come on mini .... live up to your reputation of quality and fun motoring.... your along way off the mark right now !

Had my car booked in at Mini for weeks due to needing a hire car to get home. When I arrived at Mini they were arguing as to which car I would use as all the hire cars had been sold. Very unprofessional and especially after waiting weeks for the hire car and getting a call last night to confirm I'm still coming in to the dealership you would of thought that would of been taken car of. In the end I have been given a employee's car which she didnt want me to use?

Don’t buy one if you expect decent after-sales service. Steering wheel leather material marked excessively for a 2 year old car. No goodwill from Mini on this issue after 12 years and 8 different Minis. Very poor.

We've been waiting nine months to have the EGR recall work completed. The car has now developed a fault caused directly by this recall which means the car is off the road and sat in Williams Liverpool. They cannot repair for over two months and have no courtesy cars so we're without transport for months. Don't buy a Mini the service is terrible!

I had a recall letter telling me there is a fault with the cars EGR cooler and could lead to a fire. After 12 months waiting and 2 visits to Ocean Mini Plymouth my car has still not been repaired. I asked BMW/Mini customer services if they thought it is acceptable to put my wife and daughter at risk each time they use the car and the customer service rep put the phone down on me. Complained about this and still not had a response.

I booked a service through the mini app. I also informed them of a creaking noise coming from my steering. I arrived this morning to drop it off after thinking it would be ready to pick up in a couple of hours. There was no option on the app, when booking in advance to request a courtesy vehicle. That didn't bother me so much at the time because I thought it would be ready to pick up again by lunchtime. Dropped it off and he has tried to fob me off twice. 1st my car is not due for a service, but according to my handbook it says if the car tells me or if I hit the 11000 mileage, which I thought I had. 2nd the creaking from my steering he said it was probably normal. What? This has only started happening in the last 3/4 months. When I look this up it could actually be a number of things that need sorting.

Anyway, it's going to have a diagnostic but this apparently will take most of the day. I have no way of getting back home now unless I take a very arduous journey home on a bus. I'm not paying for a taxi back home and then again later when I need to pick it up again. I do not live in the easiest of places to get to mini.

I am not happy with this customer care at all.

So sad I purchased an electric mini - it’s 8 weeks old an they won’t take it back even though I can only get 84 miles on a full charge - it’s supposed to be 145.

My advice is, steer clear of Mini altogether, the specifications are mostly fake, they have been carefully worded to mislead you, and they most certainly won’t be there to help you when you realise you’ve just been scammed by them.

Super unhappy new mini owner!

Also, Mini - if you actually want to help then don’t just write thank you for the review…why not call me and actually help.

Avoid the valuation tool on Mini website. It says

Simply fill your details in below to get a quick and easy valuation

Instead it gives no valuation, sends your details to a dealership, they then send you a video of a salesman with no valuation instead telling you to contact them. Clearly not a company who treat customers as adults and with integrity.

Plenty other car valuation sites which give instant indicative valuations, just like they say.

MINI ELECTRIC CAUSING TRAUMATISING POTENTIAL LIFE THREATENING SITUATION DUE TO FAILING TO WORK ON BUSY MOTORWAY.

Following the purchase of a Mini Cooper Electric, from Mini Hereford, in November 2023, Mini have been seriously shocking at resolving a car rejection request.

The Mini received a small knock in the rear of the vehicle whilst stationary in traffic on a busy motorway interchange, which caused the vehicle to completely shut down with random error messages appearing, and lack of power to start the vehicle to move it to a safe place. The vehicle was fully charged and yet the dashboard was flashing red to advise the vehicle was out of power and required immediate charging, amongst many other failure messages. The car would not start and the emengency services, who were called at the time of the incident, advised us to stay inside the stationary vehicle in the brace position, in the middle of a fast busy motorway, whist many cars and lorries raced past either side of the broken vehicle. This harrowing experience continued for at least fifteen minutes with the police staying on the phone to help calm my sister and I down, as we were extremely distressed, hoping not to be hit again by the chaotic traffic.

Since complaining to Mini Hereford, that the car was dangerous and faulty, every phone call has led to being passed around to various people, being left on hold for several minutes, being cut off, and being told we needed to get hold of the key log report from the Mini repair service team, which was Mini Enfield. The team at Mini Enfield were repairing the car.

Initially I was told by a representative at Mini Ruxley, that they could see the many error messages on the key log. I requested this report to be sent to me by email. The report was never received. I have now been informed the car report has been ‘erased’. There is no record of the error messages.

The car, after several arguments with Mini has been taken back to Mini Hereford for investigation, where it was purchased. We were ‘declined' a courtesy car and left without a vehicle until complaining yet again, and threatening legal action, when we finally received approval to be given a courtesy car, after being left two weeks without any car, and having to pay out for taxis.

The car has been with Mini Hereford and Mini Enfield since December 19th 2023 and still there is no news or update from the technical team.

Now we have been advised the fault has been sent to Germany for investigation, but still there is not any news from Germany.

We only want our money back from this company as the car was paid for in full on purchasing, and we cannot believe how they are treating us, following the trauma this vehicle has put us through. I stil have flashbacks, of this incident. It is stressful to have to deal with this company, continually chasing them for information and being passed around. We feel there seems to a stalling procedure, and following their investigations and there is a lack of transparency as to what is going on.

Mini have our car, and our money!! We have been left the stress of this, completely bewildered and at a loss of what we can do when a big so called professional company can treat it’s customers in this way.

If the car reacts like this to a minor bump, there must be a computer or design fault.

We are now having to seek professional advice and would advise anyone thinking of buying a Mini Electric to think twice, if you do not want your life to be put in danger.

Do not buy Mini Electric

My Mini Cooper SE ran out of battery yesterday (bad planning on my part) and I phoned Mini Roadside assistance, a recovery truck arrived within 12 mins of calling! We arrived at the nearest charger and I got a full charge in 43 mins. Absolutely love this service from Mini. If it were RAC and AA, it would’ve taken at least 8 hours! I’m only 3 months into the ownership of this 2023 model, and I’m very impressed. Didn’t even need to pay for recovery too.

Can’t say the same for my previous Peugeot e-208 which was hell on earth.

I'm trying to end my financial agreement within the 14 days cooling off period, and Mini Financial "Services" are trying to avoid letting me do that. How? Well, they don't respond to my email (despite an automated reply promising a response wihin 48 hours) and I'm presently sitting listening to hold music (and have been for half an hour or so) waiting for a reply to my phone call...

"Thank you for continuing to hold, your patience is appreciated - it makes us laugh"

The cars are good, just try never to have anything to do with MiniFS!

Edited to give an extra star, because when I finally did get through (after an hour!), the person on the line was courteous and helpful.

Was directed to Mini in Southend through Cazoo with an ongoing issue with My Mini.
On first meeting Hannah she made me feel that i was in safe hands. Throughout the two day process she updated me regularly and was very informative.
Her positive professional upbeat personality helps.
Well done Mini, and thank you Hannah.

Shocking at customer service dont care ordered car in September 23 waited over a month overdue first order initial order placed jun 23 2nd order lots of excuses did nothing to help further Order in October still awaiting countryman lost in zeebruggee 2 cars in 7 months still no new car crazy do nothing to help either situation