Minisplitsystemsdirect Reviews 88

I received an order confirmation. After a few day of no tracking information I initiated a chat - turned out to be with their AI agent. Tried email and received only an auto-response. When I called them I discovered their phone doesn't even ring. Bottom line is you cannot reach a human. Called the credit card company to confirm they will not be paid. Find another company to work with.

I made an order and received a confirmation email on May 7 2026.
Since then the status has shown "we are preparing your order". I waited for 10 days before contacting them by email & received a email stating they have received my inquiry. No reply after days, they do not answer their phone, either immediate busy tone or the phone rings several times & then hangs up.
Order # 7391

There is literally (and I use literally, well, LITERALLY) no customer service. We ordered several minisplit systems from minisplitsystemsdirect.com. Needed to change the order after sending, which they say can be done anytime within 24 hours of sending the order. Problem is, their 1-800 number is OUT OF SERVICE, their chat is only a bot--says it'll get a human to chat with you, but then crickets, and the email gets an immediate autoresponse, but no actual response as of the following day. After this many red flags, we sent the email stating we wanted to cancel the order, well within the 24-hour window where that was supposed to be possible. No response. Ended up having to call the credit card company to claim fraud and keep them from paying the charges.

Mini Split Systems Direct, the worst, place ordered March 27, until now been a month, no shipping, email the 20 time no reply, call thier phone, phone not in service!!!

Worst customer service in history! The only rep they have named Ruth is incredibly rude, doesn't listen at all, and ignores you when you try to say something that she doesn't like. Never seen something so bad before. As far as product goes, no idea, as I cancelled the order after finally getting a hold of a manager named AJ who was, to his credit, much more helpful and professional.

This company advertises HVAC systems that they do not have in stock or can even get. I placed and order and over a week later they told me they do not have it in stock or can even get it, and offered me much more expensive system. Bate and switch. False advertisement! (they continue to advertise it even after canceling my order).

Ordered a mini split from this company and didn't hear anything about shipping for almost two weeks. When I called them to ask what was going on, I was told that I only ordered the outside unit and not the indoor unit. I believe they intentionally made this unclear on their website. Either way, the guy says that because it seemed like it was an error that I only ordered half of the full system the warehouse held off on shipping my order. No notice of this was given, hence why I called.Why wouldn't you let your customer know this? I ask him if the indoor unit wasn't included, then what was the part other than the outside unit in the title of the product. He keeps giving me the runaround. He told me I could add on the indoor unit for about another $1000, way more than you could find it at other places. He was extremely rude, talking over me and not letting me finish what I was trying to say. He eventually hangs up on me. I tried to call back several times and no one would pick up. They were clearly screening my calls because they picked up with no problem the first time. Horrible company, do not order anything from them.

I ordered a pioneer 3 zone mini split but the line sets they sent with it was a cheaper brand. The different line sets was a soft copper tubing that would kink and fold up very easily. I reached out to them to make this right with no luck. This is how they are able to sell at a cheaper price than most. Because they send cheaper parts to go with there units.
Thanks
Greg

I called to confirm availability before ordering and decided to purchase the MRCOOL ProDirect 1.5 Ton. The representative briefly put me on hold and quickly returned with the good news that the system was in stock. I placed my order on Wednesday, and it was delivered by Saturday, including a complimentary condenser mounting pad.

Ask for Jonathan, he was a big help. Thank you Jonathan!

I shopped around a lot before making this decision, I think they are the only company offering free gifts, I placed a bulk order with them for an apartment complex I'm building and each system came with a free wall mount bracket, savings of a couple thousand right their, and on top of that, not 1 item in my shipment arrived with damages.

purchased a mini split system from them, and I couldn't be happier with my decision. From start to finish, the experience was exceptional. First off, the prices! I had done extensive research before settling on Mini Split Systems Direct, and I found their pricing to be incredibly competitive. They offer some of the best rates I've seen in the industry, which made upgrading my HVAC system much more affordable. The real standout aspect of my experience, however, was their customer support. I had a few questions before finalizing my order, everything from the size of the unit I needed to installation concerns. The staff was incredibly helpful, knowledgeable, and patient. They didn’t just push me to buy; they genuinely took the time to ensure I understood my options and found the right system for my specific needs. It felt like I was chatting with a good friend who really knows their stuff, rather than a faceless customer service agent. When my unit arrived, everything was in perfect condition, and the documentation was clear and comprehensive. The installation process went smoothly, and I’m thrilled with how efficiently the system is working in my home.

I recently had the pleasure of shopping with Mini Split Systems Direct, and I can't express how impressed I am with the entire experience. As someone who usually dreads dealing with HVAC systems, I found myself pleasantly surprised by the straightforward process and the wealth of knowledge provided by their team.

From the moment I visited their website, everything was easy to navigate. The selection of mini-split systems was vast, and each product came with detailed descriptions and specifications that made comparison a breeze. I appreciated the side-by-side comparison tool, which helped me understand what would best meet my heating and cooling needs without any added confusion.

What really stood out to me was the customer service team. Before making my final decision, I had a few questions about installation requirements and their warranty policy. When I reached out, I was greeted by a friendly representative who was not only knowledgeable but also genuinely interested in helping me find the perfect solution. The response time was quick, and I didn’t feel rushed as we went through my options.

I ultimately ended up purchasing a high-efficiency mini-split system that has worked wonderfully in my home since installation. The difference in air quality and comfort is palpable! My energy bills have decreased thanks to the system’s outstanding efficiency, which is another huge plus.

Shipping was prompt, and the system arrived in perfect condition. I also appreciated the step-by-step installation manuals that made the setup hassle-free. The guidance gave me the confidence I needed to tackle the installation myself, although professional help was readily available had I chosen that route.

Installed it and it worked like a champ no issues

I am very happy with the battery rack price and the service I received.

Ordered an awesome pioneer and received it fast and got a free mounting bracket!

Shipping was great. Products work appropriately. Website was easy and customer service is great. I'll be using Mini Split Systems Direct for my future purchases

Arrived in good condition, in a reasonable time. Excellent price with no added shipping fees! Thank you.

The shipping company dropped the ball, had to got and pick up at terminal. Everything went great on the install, had an electrical problem but ended up being the priority contactor for generator switching. Once I got it fixed the unit worked great. Almost looking forward to my other unit going down to replace it. Thanks for all your help!

We are adding on a sunroom. A mini-split made the most sense. Also getting a gravity drain lead me to the ceiling cassette. Everything has gone well so far. Installation was easy.