minutekey.com Reviews 80

Terribly disappointing experience. I paid for a key at the kiosk expecting to get it immediately, only to discover it would be mailed three days later—completely unacceptable. Since then, the company has given me nothing but excuses and the runaround regarding a refund, and lately my emails have gone unanswered. Unreliable, slow, and frustrating customer service. I strongly advise against using this service if you need anything handled promptly and honestly.

Horrible company, advertises the process as easy but its way more complicated requiring multiple phone calls to get done if it works. I had to return both keys i had made and called a locksmith instead. what a PIA.

Not recommended

Awful. 50% failure. Do not use them.
Details of their awfulness: I needed spare keys and was planning to stop by at Home Depot, but then remembered that Walmart on my way has the service. Since my last visit that key service was replaced by the self service kiosk Munite key. I decided to get 4, and after checking at home, 2 of them did not work at all. Not sure how long it will take to get refund or I may just give up on few backs.

Dont use this kiosk. Go to the dealer. Its a little more expensive but you actually get a working key the first time. The tooth cut is not right, the fob wont program and the refund process is a pain in the butt. Take your business elsewhere.

1 star is generous for this company. I was promised my key in 3-5 business days. I scanned it on 1/26, got an email from fed ex on 1/31 saying it would be delivered that day. I never received it. I needed the key in my hand for my job by no later than 2/1. I didn't receive the key when promised, so I had to get it made up elsewhere. I sent minute key an email explaining that I didn't get my key when promised, that I had to go elsewhere and that I didn't want it anymore and they keep arguing with me saying it was shipped and that I would receive it w/I 7-10 business days. I won't get a refund from work, they won't refund me and they charged me $10 more than anyone else, their customers service sucks and they will rip you off. I will be disputing this with my bank and just out of principle I will be looking to see what I can do legally.

It cut 3 copies of my my key, all perfectly.

The machine is easy to use.

And the price is quite decent.

Key doesn't work, the new key blank
doesn't even match the old one
This is the 2nd time in the last 3 uses of this exact machine this has happened. I only used the MinuteKey kiosk because nobody was available in the key cutting area

Obvious scam. Key is no where near the correct cut. Company insisted I try it in the door. It obviously didn't work. Did I mention the 8 minute call wait before. Now trying to get a refund. Luckily paid with credit card so will refuse payment.

i copied a key. the copy was a bit too big and stuck inside the keyhole. had to use wd 40 to loosen it out.

Left work early drove 40 minutes was on hold 15 to find out Jack Lagrow the guy took the month off thanks minute key so I just took my 215 bucks back but will never get money for the time I lost at work or the wasted gas. Minute Key is garbage

In my opinion, MinuteKey is a SCAM. After reading the other Trustpilot reviews, and after considering my own experience, it is unfortunate that use of the MinuteKey kiosk is an impulse purchase. I had a key made at my local Lowes store which was expensive, mailed to me, and didn't work. There was no prior disclosure that the key would be mailed to me or that the refund policy was limited to 30 days. I am going to suggest to Lowes that they remove the MinuteKey kiosks since they are culpable in giving the kiosks space and tacitly endorsing them. I had the key made at Ace Hardware at a fraction of the cost and given to me immediately.

Your machines suck ass. 4 to 5 extra add on sales attempts are pathetic! No paper receipt available but it does not say that until after the fact.

This was horribly expensive and the key did NOT work. It was impossible to get a refund. I would suggest NEVER to use this kiosk. They want too much personal information, phone number, address, email, and they have credit card information. It is concerning. THE KEY DID NOT WORK. IMPOSSIBLE TO GET REFUND. DO NOT USE THIS!!!!!!!!!!

Key teeth cut off by malfunctioning machine. Two keys $17.32 that do not work. Call customer service told they would send refund receipt. Nothing sent after providing two email addresses.

I printed 6 keys. 2 of them were defective. One was not even close to being shaped correctly. I never received an email receipt (after 8 hours of waiting). The amount of marketing one needs to tolerate is absurd. There is no customer service contact information on the machine.

I found the Minute Key machine at my local Lowes Hardware store very difficult to use and very, very expensive. I paid over $24.00 to have two padlock keys made and then I found out they had to be mailed to me. I had no idea they would a mailed to me days later. Next time I'll get my keys made at a local key shop where they will be cheaper and available immediately.
Mike Blocker

$12 for one key at Walmart or Home Depot. Absolutely not. You have ruined a great opportunity to make your company useful. Good luck to you all.

It’s been 2 weeks still no key!! WARNING DONT TRUST MINUTE KEY!! Trying to get a refund

It's crap, never use Minute Keys or they'll steal your money. I ordered 1 key, the machine made 2 copies, they charged in my credit card 2 copies and I had to throw them away because neither worked.
After waiting a long time, a very rude employee answered me. He constantly interrupted me when I was talking and only said that I ordered 2 copies. They will charged you for more key copies than you asked for just to make more money. The customer service is terribly bad, very bad service.