Damage to Vehicle
I have been a paying monthly member at this Mister Car Wash location for several years and have routinely brought multiple vehicles through without prior incident. Based on that history, I expected their equipment to be properly maintained and operated in a way that would not cause damage.
During a recent wash, the system forcibly removed the entire roof-mounted antenna base from my vehicle, leaving an exposed opening in the roof. I heard a loud impact while in the wash tunnel but did not realize the extent of the damage until the following day. I promptly documented the damage, filed a claim, and asked that the detached component be located.
After reviewing their footage, my claim was denied on the basis of alleged “pre-existing damage.” The explanation cited a minor bend at the antenna tip and discoloration at the base. Neither condition would reasonably result in the antenna assembly being torn out of the vehicle. No supporting evidence or technical explanation was provided to substantiate that conclusion.
The business was also unable to locate or account for the detached antenna component within its equipment, which raises additional concerns about inspection, maintenance practices, and incident tracking.
In addition, both of my vehicles have developed clear coat scratching consistent with repeated brush contact while using this facility.
Given the nature of the damage and the response received, I am retaining all documentation related to this incident and evaluating next steps. Customers should weigh the potential risk of vehicle damage and the claims process experience when deciding whether to use this location.