I can not reach anyone and when I finally did through messaging, I asked if they would do a price match, showed it cheaper elsewhere and they said: "Go buy from them". Tried to contact a manager and... Toon meer
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Lees wat reviewers zeggen
Really delighted with our 'Woodstock, orange' hall runner rug. Exactly, if not better than web photo. It's a quality product, good depth and sturdy, well finished and we positively bounce along now... Toon meer
SHOCKING customer service BREACHING consumer laws. We returned a faulty rug and we were charged £20 for the collection service, because “it was company policy that as long as the rug we received was t... Toon meer
I purchased the Aurora Cloud Rug From Modern Rugs.co.uk. The great thing about it was that I could pay through my Amazon Account so no having to put my account/card details or delivery address. The r... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Established in 2004, Modern Rugs Ltd is the UK's leading online rug retailer. Our main distribution warehouse and offices are based in Newton Aycliffe where we supply rugs to customers across the UK and Europe. Our vast experience in the flooring trade enables us to source the biggest selection of quality rugs at the most competitive prices.
Contactgegevens
Unit 3 Maple way, DL5 6BF, Newton Aycliffe, Verenigd Koninkrijk
- 01388669738
- sales@modern-rugs.co.uk
- modern-rugs.co.uk
3,1
Gemiddeld
893 reviews
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Great rug for our new design kitchen
3 april 2020
Review zonder uitnodiging
Modern Rugs kept me informed from…
Modern Rugs kept me informed from ordering to delivery. The rug was lovely and I decided that I needed it in a bigger size so returned it. The return process was straightforward, when I spoke to customer service it was quickly processed and I received a refund promptly. Brilliant service!!
3 april 2020
Review zonder uitnodiging
SHOCKING customer service BREACHING consumer laws!
SHOCKING customer service BREACHING consumer laws. We returned a faulty rug and we were charged £20 for the collection service, because “it was company policy that as long as the rug we received was the one we ordered they wouldn’t cover return cost”, completely ignoring the fact that we returned it as faulty, not because we didn’t like it. Customer Service Rep Craig was totally ignorant to the situation. When explained that this was breaching consumer laws, we didn’t even get a response. AVOID AT ALL COST!!
2 april 2020
Review zonder uitnodiging
Love our new rug!
Lovely rug! Soft and exactly like pictures. Gives the room a great new look, we’re super happy! Thanks again!
2 april 2020
Review zonder uitnodiging
Solid rug
I was looking for a rug that was heavy enough not to slide around or curl up at good price ...found it perfect and so priced. Worth every penny
2 april 2020
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Very professional outfit
Very professional outfit. Lovely rugs. Fast delivery. Good prices.
31 maart 2020
Review zonder uitnodiging
Heavenly Feet
I only managed to get to the position where I was able to unwrap my new rug over the weekend, (it had been delivered a few weeks before), but it was worth waiting for.
Looks very nice and feels heavenly under foot, very pleased with it. Now wishing I had purchased the next size up to have even more 'heavenly feet' moments, whilst, I might say being very grateful to all NHS staff and all of the others keeping the country going - a big thank you to them!!!
30 maart 2020
Review zonder uitnodiging
Ordering online was easy and…
Ordering online was easy and straightforward. We got the rug slightly earlier than expected which was great. Rug turned up in great condition and looked just like the site. Good price, fast delivery, no issues or complaints! Would happily return to get another rug.
28 maart 2020
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Great Rugs, good value.
We have bought three rugs before from Modern rugs and recently bought two more. The website is easy to use, the descriptions and sizing are clear. The rugs arrived in a reasonable time (one was out of stock, but we knew that when we ordered and were happy to wait) and are lovely. Great rugs, and good value. I would definitely buy from them again.
27 maart 2020
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Brilliant service
Brilliant service, prompt delivery and excellent quality of rug. Third rug I've bought now!
27 maart 2020
Review zonder uitnodiging
Superb service from start to finish…
Superb service from start to finish excellent product Thankyou
27 maart 2020
Review zonder uitnodiging
Wrong order and poor service
Purchased a hall runner and a completely different rug was delivered 2 weeks later.
Was told I had to wait another two weeks before I could receive my actual order.
27 maart 2020
Review zonder uitnodiging
So glad I found Modern Rugs!
Amazingly fast delivery on a beautiful rug which I needed to cover up a tea stain on my carpet which I couldn't get out! Beautiful AND useful!
26 maart 2020
Review zonder uitnodiging
Lovely rug and fabulous service
Lovely rug in such great quality! Beautiful design! And amazing service will be ordering again from them that’s for sure!
26 maart 2020
Review zonder uitnodiging
Beautiful rug!
Beautiful rug, it change my livingroom from
Basic to posh. So happy with it and price was amazing too.
25 maart 2020
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Great rug.
Great rug,great service could not fault it.Also good price,what else do you need.
24 maart 2020
Review zonder uitnodiging
I am so pleased with both my rugs
I am so pleased with both my rugs, the best I have ever bought. They make a room look lovely and they are excellent price and quality. Over the moon with them. I wouldn't buy a rug from anywhere else. Thank you
24 maart 2020
Review zonder uitnodiging
Great quality
Great quality, price, quick delivery and customer service responded quick to my query
20 maart 2020
Review zonder uitnodiging
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