Using Modesens has been the best shopping experience I've ever had. Being able to browse through over 800 stores—ranging from luxury brands to discount shops—and find the best prices for almost everyt... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was looking for the new Nike Air Rift Split Toe sneakers and after searching all the sites (including Nike!) it seemed they were sold out everywhere. I checked the ModeSens app and it directed me st... Toon meer
Bedrijf heeft geantwoord
My handbag arrived in perfect condition! ModeSens sent me frequent shipping updates which let me know exactly where my package was at all times (was shipped from Italy to US). Will definitely be mak... Toon meer
Bedrijf heeft geantwoord
I placed a order on this site for some boots that I been looking for, for over a week. Located those boots on this site processed my order. Then get a email requesting proof of purchase, had to send c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ModeSens is an intelligent purchasing tool that aggregates offers from over 800+ vetted retailers across the globe, making it easy for users to compare prices in real-time and find exactly what they want at the best price—all in one place. Our mission is to help every consumer save time and money on every purchase. ModeSens is a one-stop shopping destination for over 40K brands where consumers can easily search any product URL, barcode, or image to find exactly what they’re looking for, and then compare prices across hundreds of vetted stores —Farfetch, Net-a-Porter, Nordstrom, Shopbop, Gucci, Fendi, Dior, Balenciaga, Burberry, and more—to make the right choice for their wallet. When it’s time to check out, check ModeSens.
Contactgegevens
5900 Balcones Drive, Ste 100, 78731, Austin, Verenigde Staten
- info@modesens.com
- modesens.com
4,0
Goed
111 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van ModeSens
Hi Cindy,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying ModeSens.
As your intelligent purchase assistant, we’re here to make every step of your shopping journey easier — from finding the best prices to ensuring exceptional service across our 850+ premium partner stores worldwide.
If there’s ever anything we can do to make your experience even better, please feel free to reach out. We look forward to assisting you with your next purchase!
Warm regards,
ModeSens Team
took a long time for them to find the…
took a long time for them to find the item. Almost a month. I guess i could've just ordered directly from the site. Not a bad place to order from but just know it is a process.
19 februari 2026
Review zonder uitnodiging
Antwoord van ModeSens
Hi Cherry,
Thank you for your feedback — we truly appreciate you sharing your experience. I’m sorry to hear the process felt longer than expected.
In most cases, if an item is available from one of our partner stores within your target price, we’re able to confirm and secure it within minutes. However, delays can happen when the item is out of stock across our partners or when none are able to meet the price you’ve set. In those situations, our team continues monitoring 850+ global partners to find the best possible option as soon as it becomes available.
That said, your feedback is incredibly valuable. We’re actively working on improving speed and transparency in the concierge experience so it feels as seamless and efficient as possible.
We truly appreciate your patience and hope to serve you better next time.
Thank you,
ModeSens Team
Love this site
Love this site, you can check out many options
26 februari 2026
Review zonder uitnodiging
Antwoord van ModeSens
Hi Collin,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying ModeSens.
As your intelligent purchase assistant, we’re here to make every step of your shopping journey easier — from finding the best prices to ensuring exceptional service across our 800+ premium partner stores worldwide.
If there’s ever anything we can do to make your experience even better, please feel free to reach out. We look forward to assisting you with your next purchase!
Warm regards,
ModeSens Team
I've used ModeSens to compare prices…
I've used ModeSens to compare prices and source designer items, and the platform has been consistently reliable. It makes it easy to find authentic luxury pieces across multiple trusted retailers, mostly w/ a better price. Checkout& shipping is straightforward. Everything arrived exactly as described. I also appreciate the transparency around pricing and availability. Overall happy and would def recommend.
2 februari 2026
Review zonder uitnodiging
Antwoord van ModeSens
Hi Bree,
Thank you so much for your kind review! We’re thrilled to hear that you’re enjoying ModeSens.
As your intelligent purchase assistant, we’re here to make every step of your shopping journey easier — from finding the best prices to ensuring exceptional service across our 800+ premium partner stores worldwide.
If there’s ever anything we can do to make your experience even better, please feel free to reach out. We look forward to assisting you with your next purchase!
Warm regards,
ModeSens Team
Using Modesens has been the best…
Using Modesens has been the best shopping experience I've ever had. Being able to browse through over 800 stores—ranging from luxury brands to discount shops—and find the best prices for almost everything you could need is truly incredible. An A+++++ experience!
9 januari 2026
Review zonder uitnodiging
Antwoord van ModeSens
Hi Sarah,
Thank you so much for this incredible review! We’re truly honored to hear that you enjoyed ModeSens and had a great experience with our Elite Concierge. Your feedback is incredibly encouraging and makes all of our team’s hard work even more meaningful.
Helping you browse across 800+ stores and confidently find the best value, from luxury to great deals, is exactly what we set out to do. We’re so glad that experience is shining through for you.
If you ever need anything or would like help finding your next great purchase, we’re always here.
Warm regards,
ModeSens Team
My order didn’t go thru why
30 november 2025
Review zonder uitnodiging
Antwoord van ModeSens
Hi Clarise,
Thanks for reaching out, and we’re sorry to hear your order didn’t go through.
ModeSens is a purchase assistant, not a merchant. We don’t carry inventory or ship products ourselves. Instead, we help customers access the best prices and best service across 800+ trusted partner stores worldwide, including Neiman Marcus, Nordstrom, Net-A-Porter, Gucci, and Miu Miu. All items are fulfilled directly by these retailers.
When you’re ready to purchase, the final checkout takes place on the retailer’s website. If your order didn’t go through, it may have been due to an issue on the retailer’s end, such as a payment decline, the item selling out, or additional verification requirements. If that’s the case, we recommend reaching out to the retailer directly for assistance.
If your concern is related to our Elite Membership or Concierge service, we’d be happy to help look into it. Please reach out to us at info@modesens.com, and our team will gladly assist you further.
Thanks again for your patience. We’re here to help!
Best regards,
ModeSens Team
Beware
I felt certain after my experience this is a scam site. I ordered Michael Kors sneakers on this site by mistake thinking I was ordering from Michael Kors 's site. I got email confirmation from PayPal stating that my bank authorized the charge. I saw the shoes cheaper on MK site and tried to cancel this order. ModeSens responded by email the order could not be cancelled and had to be cancelled by the merchant. If not you who is the merchant? I also received several emails offering me to except a price change for the order but not showing what the price difference would be. Finally the order was cancelled but I could not receive a refund from PayPal or my bank. PayPal informed me to contact my bank. My bank said the funds were never deducted but I know and they know they were deducted. Beware.
13 oktober 2025
Review zonder uitnodiging
Antwoord van ModeSens
Hi Gail,
We’re very sorry for the confusion you experienced, and we’d like to clarify what happened so you feel fully informed.
ModeSens is a purchase assistant, not a retailer. In this case, your order was placed through our Concierge Service, which helps members secure the best total price available across our partner stores. When we place an order on your behalf, you are never overcharged — your payment is only captured once your request is confirmed by a partner store, and always for the exact amount that the partner store charges. Our Concierge team also ensures you receive the best total price, backed by ModeSens’ 14-day price drop protection on all concierge orders.
It may help to know that Michael Kors is one of our official partners, along with more than 800+ trusted retailers worldwide, including Net-a-Porter, Nordstrom, Neiman Marcus, Gucci, Miu Miu, Prada, and many others. All orders placed through our Concierge Service are fulfilled directly by these trusted partner stores.
Once a retailer confirms an order, any cancellation request must also be approved by that same retailer. This is why our team informed you that we needed to wait for the merchant’s confirmation before finalizing the cancellation.
After the retailer approves a cancellation, you may choose to have the refund returned to your original payment method or issued as ModeSens Credit. If you prefer a refund back to your original payment method, we will ensure the full refund is processed once the required account details are provided.
We have since located your request and confirmed that your request has been successfully cancelled and the payment authorization has been voided. Depending on your bank or payment provider, it may take a little longer for this update to reflect on your account.
If you’d like to learn more about how our Purchase Concierge works, you can visit: http://modesens.com/purchase-concierge-for-elites/. We also want to apologize for any confusion. This service is currently in beta, and the page has not yet been fully added to our main site navigation.
We understand how stressful this experience must have felt, and we’re here to help clear everything up. If you have any additional questions, please feel free to email info@modesens.com, and our team will be happy to assist further.
Best regards,
ModeSens Team
Easy to use !!!!!!!!!!!!
19 november 2025
Review zonder uitnodiging
Antwoord van ModeSens
Hi Tracey,
Thank you so much for your kind review! We’re thrilled to hear that you’re enjoying ModeSens.
As your intelligent purchase assistant, we’re here to make every step of your shopping journey easier — from finding the best prices to ensuring exceptional service across our 800+ premium partner stores worldwide.
If there’s ever anything we can do to make your experience even better, please feel free to reach out. We look forward to assisting you with your next purchase!
Warm regards,
ModeSens Team
RUN SCREAMING FROM MODESENS
Modesens actively suppresses negative reviews. They flagged my negative review twice trying to get it removed, but it was put back up both times. Finally, after submitted a THIRD flag, they succeeded in suppressing my review. Congratulations, Modesens! Evidence of how many times you flagged my review will be used in my YouTube review of Modesens.com warning people not to give them a shred of data. You can delete your replies all you want; I have copies!
ORIGINAL REVIEW WITH NASTY EVIL NON-SLUR INSULT REMOVED: Luckily, I never gave these people my credit card information. Sadly, I gave them my email, and they refused to me unsubscribe by simply hitting "unsubscribe" at the bottom of a marketing email. Clicking "unsubscribe" leads you to a sign up page, forcing you to waste time logging in, which can only be done with an emailed passcode, and then navigating to the account section, where there is a delete account option. This option uses dark patterns to intentionally trick you into hitting "unsubscribe from email notifications" where "yes, delete account" should be in the confirmation popup after you click "delete account," making you think you deleted your account when you didn't. This design is intentional and malicious. Disgusting business practices.
Update: Modesens tried to remove my review by falsely flagging it as "harmful or illegal." Their explanation is a lie: clicking "unsubscribe" from an email forced me to do a multi-part song and dance. Also, they failed to address the dark pattern design of their site, which intentionally and maliciously abuses users' expectations of how popups work to trick them into keeping notifications and their account. Disgusting.
Update 2: They are playing stupid! "Dark mode and light mode"? I clearly explained the "dark pattern" DESIGN they intentionally and maliciously built into their website! They know what I'm talking about and they choose to play stupid! Modesens, when I click "delete account," what does the confrimation popup say? What does it say on the right button, where "yes/confirm" should be? What does it say on the left button, where "no/cancel" should be? Is there any particular reason those are reversed, so that the user, accustomed by the decades-long standard user-interface practice of designating the right button on a prompt to confirm, would still have an active account after selecting "delete account" and then hitting what should have been the "confirm" button? I know the reason. : )
Do NOT give these people your credit card! Don't even give them your email! How they have chosen to respond to my complaint, by flagging my review as "harmful or illegal", tells you all you need to know about Modesens!
Also, note how in addition to refusing to acknowledge the dark patterns built into their website, they also curiously chose not to acknowledge my claim of their flagging of my review under false pretenses ("harmful or illegal") to stop me from speaking out. Why? Because that'd be a lie. And it wouldn't stand up in court. The truth, who submitted the "harmful or illegal" flag on my review, can easily be recovered by a subpar lawyer's subpoena. Props to Trustpilot for refusing to cave to Modesens!
UPDATE 3: Modesens attempted to have this review taken down by flagging it for a SECOND time. Once again, props to Trustpilot for refusing to cave to them!
UPDATE 4: Modesens can modify their reply to try to make them sound more responsive all they like. I took screenshots of their reply, which keeps being heavily modified, each time. Trustpilot should allow image uploads.
UPDATE 5: Modesens is doing everything within their power to look for every little tiny possible loophole to remove my review. This is censorship. I will never stop screaming about how awful you are. You could have just accepted the bad review, but you CHOSE to act absolutely unhinged about my review and hit it with a baragge of petty, false, tone-policing flags. You will NEVER silence me. Censored reviews on Trustpilot can easily be found on YouTube. : )
UPDATE 6: This is the the, what, fifth time Modesens has flagged my review? Someone at Modesens doesn't understand the Streisand Effect. ; ) The issue is no longer any of my original, valid complaints, but how you CHOSE to respond to my review by abusing the flag system in your favor. Look at how they have chosen to address (or conspicuously refuse to address) my original complaints. Look at how they chose to erase and rewrite their responses, while I made addendums, except for removing the EVIL, AWFUL, UNACCEPTABLE word ("pig") they were so deeply harmed by that they felt the need to flag my review five times. Look at how I edited my review to remove "pig," and yet they keep finding excuses to flag this.
You wanna give these people your money?
31 oktober 2025
Review zonder uitnodiging
Antwoord van ModeSens
Hello,
We’re sorry to see your continued frustration and want to offer some clarity for anyone reading. Your previous review was flagged and removed by Trustpilot because it included phrases such as “pigs” and “thieves,” which fall under Trustpilot’s Hate Speech or Discrimination policy. Trustpilot made the decision to permanently remove that review based on those guidelines, not because it was negative. We appreciate that you later removed the insulting language, and we welcome all honest feedback, positive or critical, when it complies with the platform’s rules.
We also want to emphasize that we always respond whenever a review is updated. We genuinely care about our customers’ feedback and make it a priority to follow up thoughtfully on every comment shared with us.
For clarity on the unsubscribe process: when you click the “Unsubscribe” link at the bottom of any ModeSens email, you are taken to a confirmation page where you can unsubscribe immediately without logging in. We have tested this to ensure it works as intended.
Regarding your comments on design, your feedback is truly appreciated. We apologize for initially misunderstanding your point, and we’re grateful for the clarification. We’ve shared your comments with our product team and will review them carefully as part of our ongoing improvement efforts.
We sincerely apologize for how this experience has unfolded. It was never our intention to cause frustration. We value all of our customers and are committed to continually improving our product and service to not only meet but exceed expectations. If there is anything we can do better or make right for you, please reach out to us at info@modesens.com.
Thank you again for taking the time to share your concerns.
Thank you,
ModeSens Team
Excellent experience
I ordered my item and communication was excellent with updates. I received the item very quickly. I will definitely order from them again!
13 oktober 2025
Review zonder uitnodiging
Antwoord van ModeSens
Hi Trina,
Thank you so much for your kind review! We’re thrilled to hear that you’re pleased with our concierge service and our partner’s fast shipping.
At ModeSens, we’re committed to ensuring you always enjoy the best prices and exceptional service from our network of 800+ premium partner stores worldwide.
If there’s ever anything we can do to make your shopping experience even better, please don’t hesitate to reach out. We look forward to assisting you with your next purchase!
Warm regards,
ModeSens Team
Antwoord van ModeSens
Hi Donna,
Thank you so much for your wonderful review! We're delighted that we helped you find the scent at the best price! At ModeSens, we're dedicated to helping you enjoy the best prices and top-notch service across our network of 800+ premium partner stores worldwide.
If there’s anything else we can do to make your shopping experience better, please don't hesitate to let us know. We look forward to assisting you with your next purchase!
Warm regards,
ModeSens Team
Great prices
Great prices, great jacket, great customer service.
14 augustus 2025
Review zonder uitnodiging
Antwoord van ModeSens
Hi Gail,
Thank you so much for your wonderful review! We're delighted that you like the jacket and enjoyed our concierge service to shop at our partner stores. At ModeSens, we're dedicated to helping you enjoy the best prices and top-notch service across our network of 800+ premium partner stores worldwide.
If there’s anything else we can do to make your shopping experience better, please don't hesitate to let us know. We look forward to assisting you with your next purchase!
Warm regards,
ModeSens Team
Order Number 262114
Order Number 262114
I placed an order for a pair of sneakers and it was told to me that the money will only be processed is a store seller was confirmed but no seller was confirmed and the money was taken out of my account. I do not feel comfortable processing payment not knowing where the money is going especially if a seller has not been chosen. I have cancelled my order and now I need to know how long this process takes to receive my refund. I’m unpleased with this whole process. Doesn’t seem legit to me. I would like my money back asap!
4 augustus 2025
Review zonder uitnodiging
Antwoord van ModeSens
Hi George,
Thank you for reaching out, and I sincerely apologize for the frustration and confusion you've experienced with your recent order.
To clarify, when you place an request, the payment is initially an authorization—not a full charge. We only capture the funds if a store confirms your request. If no store is able to confirm your request within three business days, the authorization is automatically voided.
We’ve checked your payment, and can confirm that the payment authorization has already been voided on our end. Depending on your payment provider, it may take 3–7 business days for the funds to reflect back in your account.
We completely understand your concerns and truly regret that this experience did not meet your expectations. We're actively working to improve the transparency and reliability of our process, and your feedback is incredibly important to us.
Thank you again for your patience, and please don’t hesitate to reach out if you have any further questions.
Best regards,
ModeSens Team
Antwoord van ModeSens
Hi Renee,
Thank you so much for your wonderful review! We're delighted that you enjoyed our concierge to shop at our partner stores. At ModeSens, we're dedicated to helping you enjoy the best prices and top-notch service across our network of 800+ premium partner stores worldwide.
If there’s anything else we can do to make your shopping experience better, please don't hesitate to let us know. We look forward to assisting you with your next purchase!
Warm regards,
ModeSens Team
this was the 1st time I used ModeSens
this was the 1st time I used ModeSens. I needed a pair of purple shoes. I locked in the price and knew they were coming from Nordstrom. I could have just purchased them from Nordstrom, but I wanted to see this purchase thru with Modesens. It was very quick from start to finish. I received my shoes today, and love them. Great quality and fit. I will use ModeSens again particularly when I need something unique.
14 juli 2025
Review zonder uitnodiging
Antwoord van ModeSens
Hi Carolyn,
Thank you so much for your wonderful review! We're delighted that you enjoyed our concierge to shop at our partner stores. At ModeSens, we're dedicated to helping you enjoy the best prices and top-notch service across our network of 800+ premium partner stores worldwide.
If there’s anything else we can do to make your shopping experience better, please don't hesitate to let us know. We look forward to assisting you with your next purchase!
Warm regards,
ModeSens Team
Poor service!!!
I am frustrated with their service!
I have placed an order for an item a month ago now and have not yet received a confirmation nor the tentative date of delivery.
They do not give you an update unless you initiate to contact them with regard to the progress.
I have given them an ample amount of a month’s time to get the feedback from their partner store concerning the shipment date but failed to do so. If there are problems with the partner store or the availability of the item they should be transparent with the customers.
I have now cancelled my order and HAVE NOT received any response if it has been acknowledged!
This app was suggested for its service but it has unfortunately failed my expectations!
I highly recommend anyone to do transactions directly with the stores/company!
They have failed to provide my purchased item, I do hope they will do better in managing the refund of the unsuccessful transaction I have paid!
4 juni 2025
Review zonder uitnodiging
Antwoord van ModeSens
Hi Christine,
We sincerely apologize for the frustration and inconvenience you’ve experienced. Your feedback is truly valued, and we’re very sorry that your order request did not meet expectations.
Please note that we send both email and push notifications to keep you informed at every stage of your order. You can also log in to your ModeSens account at any time to view the status.
After reviewing your case, we were able to locate your order. It appears that when you created your account using Apple, a private relay email was generated. If email forwarding is disabled in your Apple settings, our messages may not have reached you. We recommend logging into your ModeSens account and updating your email address to ensure you receive future updates.
Regarding the payment, please note that we only place an authorization hold when an order request is submitted. The charge is captured only after the order is confirmed by our partner store. Your order has now been confirmed by a partner store. We’ve already forwarded your cancellation request to the store and will update the order status and issue a refund as soon as we receive confirmation.
Thank you again for giving us the opportunity to address this. We’ll continue to keep you updated on the progress. If you have any question, please feel free to email us at info@modesens.com or leave a message under the order in your order portal on ModeSens.
Best regards,
The ModeSens Team
I was able to find the color that I…
I was able to find the color that I really wanted and everything came together. Good experience!
24 juni 2025
Review zonder uitnodiging
Antwoord van ModeSens
Hi Dianne,
Thank you so much for your wonderful review! We're delighted that we helped you find the color and you enjoyed our concierge to shop at our partner stores. At ModeSens, we're dedicated to helping you enjoy the best prices and top-notch service across our network of 800+ premium partner stores worldwide.
If there’s anything else we can do to enhance your shopping experience, please don't hesitate to let us know. We look forward to assisting you with your next purchase!
Warm regards,
ModeSens Team
ORDER #252617
ORDER #252617
DO NOT PURCHASE FROM THS COMPANY!
I purchased a ring that I believe was inauthentic it was too small and too light I sent it back on May 1.
Since then I have been told multiple different stories: First, they received the ring back but it was not in sellable condition even though I returned it the next day then that they didn't receive it and then that they received an empty box. The ring was coming from a company called Rebag via Bloomingdale's. They also told me they shipped me the ring back, once again different stories: they shipped the ring back, they shipped a pouch back, they shipped an empty box back. I never received anything back and it said I signed for this return package, which I did not. I have tried to contact all of these companies as well as UPS and Fedex several times, but because I am not the account holder/shipper I could not do anything and Rebag/Bloomingdales needed to contact them, however UPS did tell me the package I returned was delivered to Rebag open and damaged in their system. And because the purchase was through Modesens I couldn't do anything. How is this right? I have been the one chasing to get my refund back via Bloomingdales and Rebag but Modesens employee information is under the billing and not me and all communications are emailed to them.
In regards to Modesens: you are putting your money literally in their hands, thus everything remains out of your control, there is no way to reach them they have no phone number and they won't respond to your emails, they started ignoring me and only responded to me after I wrote a review, in which they told me I am under modesens protection but then they never responded to my emails again after that, also after almost TWO months of waiting for my refund I filed a dispute with PayPal and Modesens immediately responded to PayPal to stop me from getting my money, even though Bloomingdales has told me this is my best option to receive my refund. Bella is the only customer service agent and she will not respond to me and my purchase is under someone else's name from Modesens and my refund is supposed to go to Alexandra, this is SCARY all the Billing is under Modesens and I was just under shipping, so literally the companies won't deal with me and they refer me back to Modesens who won't contact the shipping companies or stand by their word. Bloomingdale's told me they are not affiliated and they are a scam company and they used a Bloomingdale's loyalist account to obtain points on the purchase I made that I returned. They have also tried to take my previous review down multiple times.
DO NOT TRUST THEM! I WANT MY MONEY BACK!
Update: they keep trying to take my posts down!
23 april 2025
Review zonder uitnodiging
Antwoord van ModeSens
Hi Natalie,
Thank you for your feedback. We’re truly sorry to hear about your experience.
ModeSens is a shopping tool, and your order was fulfilled by our partner store, Bloomingdale’s. After a thorough investigation, Bloomingdale’s confirmed that while your return package was received, the box was empty upon inspection. As a result, the return was denied, and the empty box was shipped back to you. According to the carrier, the package was delivered and signed for under your name.
We completely understand how disappointing and frustrating this situation must be. While we do our best to advocate for our customers, we are obligated to honor the final return decisions made by our partner stores.
That said, we’re pleased to let you know that your order is covered under ModeSens Shopper Protection. As such, we’ll be happy to reimburse you for the full order value in ModeSens credit.
If there’s anything more we can do to assist you, please don’t hesitate to reach out to our support team. We truly appreciate your understanding and continued trust.
Warm regards,
The ModeSens Team
Quick shipping and accurate…
Quick shipping and accurate authentication great product
9 juni 2025
Review zonder uitnodiging
Antwoord van ModeSens
Hi Vaughn,
Thank you so much for your wonderful review! We're delighted that you enjoyed our concierge to shop at our partner stores. At ModeSens, we're dedicated to helping you enjoy the best prices and top-notch service across our network of 800+ premium partner stores worldwide.
If there’s anything else we can do to enhance your shopping experience, please don't hesitate to let us know. We look forward to assisting you with your next purchase!
Warm regards,
ModeSens Team
I have left multiple emails regarding…Buy directly from sellers
I have left multiple emails regarding my order. I even contacted seller they have said all they need to do is reach out they will fully process the order. I have not received my order if this company do not respond by today I will be canceling. I will buy directly from sellers moving forward. These people gave credit I fighting for money back at this time!!! Shop directly with stores.
27 mei 2025
Review zonder uitnodiging
Antwoord van ModeSens
Hi Love,
Thank you for your review, and we’re truly sorry to hear about your experience.
Once an order is confirmed by our partner store, we continuously monitor its status and do our best to help resolve any issues that may arise and ensure it is shipped on time. We apologize that the partner store was unable to ship your order in a timely manner.
As requested, your order has been canceled and a full refund has been issued to your original payment method. While ModeSens is not a seller and does not fulfill orders directly, we are committed to supporting our users by working closely with our partner stores.
We appreciate your feedback and are continuously working to enhance the shopping experience. If you have any further questions or concerns, please don’t hesitate to contact us directly at info@modesens.com.
Sincerely,
The ModeSens Team
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