Momo Travels Reviews 

22
TrustScore 4.5 uit 5

4,6

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Beoordeeld met 5 van de 5 sterren

Agnese is brilliant at her job - I would not hesitate to use Momo Travels again and would recommend her services to anyone. She really helped us find the perfect hotel for our break, at a great price.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I approached Momo travels to help with a new type of holiday that I had not done before or trusted myself to book properly.. so I reached out to Agnese. Straight away I was asked questions that would... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have now made two different booking with Momo Travels. Because Agnese organised everything so perfectly the first time. Our hotel in Cyprus was perfect for our family get away. Hotel on... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I am someone who likes a personal touch, I believe it goes a long way. That's precisely what you get with Momo travels. Agnese humanises the whole experience with careful attention to detail.... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Reisbureau

Geschreven door het bedrijf

We are an independent travel company committed to responsible tourism. We are here to search, propose, insure and book your dream holiday, for your total peace of mind. We offer a wide range of travel services, including cruise, package and tailor-made holidays – if it’s possible, we can make it happen! At Momo Travels, we take great pride in delivering exceptional customer service, right from the initial stages of planning your holiday. As a fully ABTA bonded member under the Hays Travel Group Ltd, we assure our customers of complete financial security. Our independent status means we are able to offer impartial advice on an extensive range of holidays worldwide. Last but not least we believe in transparency, honesty, and maintaining a strong sense of integrity in all our interactions. We are committed to protecting and ensuring the happiness of our clients. Give us a try, what have you got to lose? Meet Agnese, a Hays Travel franchisee and your personal travel consultant. Agnese’s journey in the travel industry is driven by a deep appreciation for cultural diversity and her love for sustainability. Born and raised in the heart of Tuscany, she relocated to the UK almost two decades ago. She brings her roots, love for food, and an innate appreciation for local culture into every adventure she curates. She thrives on exploring the unknown, whether trekking Patagonia’s untamed wilderness or immersing herself in the vibrant streets of Tokyo’s bustling neighbourhoods. With a background in design and art, she brings a unique artistic perspective to her travel planning: you don’t just visit a destination; you immerse yourself in its rich tapestry of history, flavours, and local culture. Lastly, as a mother of two, she completely understands the challenges of travelling as a young family and she’ll do her best to make your trip as smooth as possible


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

22 reviews

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4,6

Alle reviews

(22)

15 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Brilliant service, thanks Agnese!

Agnese is brilliant at her job - I would not hesitate to use Momo Travels again and would recommend her services to anyone. She really helped us find the perfect hotel for our break, at a great price. It was quite last-minute and all the good deals seemed to be disappearing fast, but Agnese was responsive and dynamic and worked quickly to secure a great deal at a lovely place. We had one of the best holidays we've ever had. She helped us book activities at our destination, also at a good discount, prepared all the documents we needed and checked in on us during and after our holiday. She is lovely, easy to work with, very knowledgeable and utterly professional. I will definitely book with Agnese again, hopefully for a longer, more off-the-beaten track experience to take full advantage of her expertise. Thanks Agnese!

6 augustus 2026
Review zonder uitnodiging
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Antwoord van Momo Travels

Dear Sam, thank you for the thoughtful review! I’m so happy you loved your holiday. And I will be very happy to help you with the next holiday! Regards

Beoordeeld met 5 van de 5 sterren

I approached Momo travels to help with our first all inclusive.

I approached Momo travels to help with a new type of holiday that I had not done before or trusted myself to book properly.. so I reached out to Agnese. Straight away I was asked questions that would actually make a difference as to the sort of holidays I liked, where I was wanting to go, I was then Presented with some options for a location, myself and my wife who have only ever been to one location all our lives decided to go with an all inclusive to Majorca.. it was brilliant. As soon as got to the airport everything just went into place. The transfers to the hotel was all arranged, the room and hotel was amazing, massive selection of food which was great, transfer back was on time and stress free and when I panicked at the airport on the way back due to not knowing where I was going the staff helped and told me exactly where to go. I’m so happy we got back yesterday and already engaged with Agnese again for the next two breaks next year!!

29 augustus 2026
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Antwoord van Momo Travels

Thank you, Matt, for the lovely review. It really means a lot to me when my clients are happy. I'm very excited to help you with your next holidays!

Beoordeeld met 5 van de 5 sterren

I love working with Agnese for my…

I love working with Agnese for my trips. From the moment I mention I have a holiday to book she’s on the case, proactive, suggests great ideas, and takes the time to find you options when as we all know life gets busy! Nothing is too much trouble. Thanks Agnese, look forward to the next trip!

1 juli 2026
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Antwoord van Momo Travels

And I loved working with you, Marielle! Thank you for the lovely review! Looking forward to helping you and your family again!

Beoordeeld met 5 van de 5 sterren

Recent Greek holiday …

We recently used Agnes at Momo Travels when booking our holiday to Halkidiki, after we explained what we were looking for, she found us a fantastic hotel that really suited us, got us a great price and also booked a return taxi transfer to and from the airport.
Agnes was really nice and friendly, explaining the booking process, and once booked, sending over all the relevant documents etc. the transfer was waiting for us to exactly where we expected and was very good, and when we arrived at the hotel we were so impressed. We had a wonderful holiday and wouldn’t hesitate to recommend Momo, 10/10!

25 juni 2026
Review zonder uitnodiging
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Antwoord van Momo Travels

Thanks so much, Neville, for the lovely review :) Looking forward to helping you for the next holiday!

Beoordeeld met 5 van de 5 sterren

Amazing Holiday ☺️

We have now made two different booking with Momo Travels. Because Agnese organised everything so perfectly the first time. Our hotel in Cyprus was perfect for our family get away. Hotel on the beach and only a short journey into town and busy nightlife.
Booking was made super easy and all options explored.
We are looking forward to our next holiday booked with Momo Travels.
Thank you Agnese for organising our amazing family holiday ☺️

24 oktober 2025
Review zonder uitnodiging
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Antwoord van Momo Travels

Thanks so much, Chris, for the lovely review! It's always a pleasure to help you with your holidays!

Beoordeeld met 5 van de 5 sterren

Our trip to Istanbul and the Aegean…

Our trip to Istanbul and the Aegean went very smoothly. We particularly enjoyed the hotel in Istanbul and the boat trip on the Bosphorus. The guided tours of Aphrodisias and Ephesus were stunning. Thank you MOMO Travels for a most enjoyable and well organised holiday.

14 april 2026
Review zonder uitnodiging
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Antwoord van Momo Travels

Thank you for your kind review, Susan! I'm so glad you enjoyed your trip. Making my clients happy really gives me joy!

Beoordeeld met 5 van de 5 sterren

Excellent help with booking Disneyland!

Agnese was so helpful in booking our holiday to Disneyland. She presented us with a great selection of options to suit our preferences and we were really pleased by how easy she made everything. Would definitely recommend!

9 april 2026
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Antwoord van Momo Travels

Thanks so much for the lovely review! Happy to help anytime!

Beoordeeld met 5 van de 5 sterren

If you like the personal touch...

I am someone who likes a personal touch, I believe it goes a long way.

That's precisely what you get with Momo travels. Agnese humanises the whole experience with careful attention to detail.

For a long time I didn't realise no fees are incurred for using a travel agent. The fact that there aren't makes it a no brainer from my point of view.

Highly recommend!

25 april 2026
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Antwoord van Momo Travels

Thank you so much, Olivier! You've hit the nail on the head! The human touch is at the heart of everything I do at Momo Travels, and it means the world to hear it resonates with you. And you're absolutely right: no fees, all the expertise, and a genuinely personal experience. I think that's a pretty easy decision, too! We look forward to planning your next adventure. 🌍

Beoordeeld met 5 van de 5 sterren

Wonderful Marrakech

We had an absolutely wonderful experience with Momo Travel which organised our trip to Marrakech that was perfect for our whole family. Every detail of the tours was thoughtfully planned, making our days smooth, exciting, and full of memorable moments.
A special thanks to Agnese, whose availability, care, and attention to every little detail truly made the difference. From start to finish, she ensured that every tour and activity was tailored to our needs, making us feel looked after at every step.
We cannot recommend Momo Travel highly enough for anyone looking to explore Marrakech with ease, comfort, and joy. We are already dreaming about our next adventure with them! ... Thailand??? 💕

5 april 2026
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Antwoord van Momo Travels

It was a real pleasure to organise your holiday! And can't wait to help you with the next, even more exciting one!

Beoordeeld met 5 van de 5 sterren

Agnese helped us to put together a…

Agnese helped us to put together a fantastic holiday in Thailand. She was brilliant at finding just the right accomodation in exactly the olaces we wanted to be. She was on hand and super helful in our transfers and nade us feel supported throughout our trip. Thank you Agnese.

1 maart 2026
Review zonder uitnodiging
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Antwoord van Momo Travels

Thanks so much for the lovely review! I loved your off-the-beaten-track holiday! It's always a pleasure to keep an eye on my clients!

Beoordeeld met 5 van de 5 sterren

We had a fantastic experience!

We had a fantastic experience booking our trip through Momo Travels. Agnese organised everything perfectly for me and my partner, from Thursday to Sunday at Disneyland Paris.

We stayed at the Disneyland Hotel in a deluxe room with breakfast included, and it truly exceeded our expectations. The hotel is right at the entrance of the park, which made everything incredibly convenient. We also enjoyed access to the spa, swimming pool, Turkish steam bath, and sauna—such a relaxing bonus after long days in the park.

Our package included park access to both Disneyland Park and Walt Disney Studios Park for the entire stay, which made the experience seamless and stress-free. Breakfast was also a highlight, with Disney characters attending—it felt really special.

Agnese took care of everything, including setting up priority restaurant reservations through the Disneyland Paris app, which made dining during our stay smooth and easy.

Overall, it was an amazing trip with outstanding service. We couldn’t have asked for a better experience and would highly recommend Momo Travels!

5 juni 2025
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Antwoord van Momo Travels

I cannot thank you enough for the lovely review! I always strive to go that extra mile, and it means so much to hear that it makes a difference. I very much look forward to planning your next getaway!

Beoordeeld met 5 van de 5 sterren

Booked a Finland trip through Momo…

Booked a Finland trip through Momo Travels. Dog sledding, skiing, snowmobiling, hunting for the Northern Lights. It delivered on all of it.

You come home and immediately start boring everyone you know with stories about it.

Finland in winter is something else. Properly cold, properly dark, properly beautiful. Not a lot of mobile signal. Genuinely restful.

But the reason I'm writing this is Agnese. She runs Momo Travels and it shows, this isn't a faceless agency where you're just a booking reference. Near the end of the trip we mentioned, almost as an afterthought, that we hadn't got round to the fat biking.

She went and got us a refund. No fuss. Didn't ask us first. Just did it and dropped us a message to say it was sorted.
That's not customer service. That's someone who actually cares about the people she's sending on holiday.
Book with Momo. You'll be looked after.

8 februari 2026
Review zonder uitnodiging
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Antwoord van Momo Travels

Thank you, George, what a lovely review!

Beoordeeld met 5 van de 5 sterren

Fantastic career break trip

Agnese did a fantastic job planning our two-month career break trip across Asia. We wanted to mix volunteering with proper downtime and some travel, and she somehow managed to pull everything together perfectly for us and all with less than two months’ notice. Her advice on how to split our time and budget across the different destinations was spot on, and she checked in throughout the trip, always ready to help if anything came up.

What really stood out, though, is how genuinely curious she is about the places her clients visit. She loves hearing real feedback and uses it to deepen her knowledge of destinations around the world. It made the whole planning process feel collaborative and personal, rather than transactional.

Thanks to her, everything ran smoothly and we had an experience we’ll never forget.

1 juli 2025
Review zonder uitnodiging
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Antwoord van Momo Travels

Thanks so much, Luca, for this amazing review! I truly love my job, and when you travel, I travel with you in my heart. 💙

Beoordeeld met 5 van de 5 sterren

Helpful, efficient, reliable

Agnese helped me and my partner to organise a couple of trips recently and we are very happy with the full experience. I love how she has tailored each trip to our preferences, limited time and budget. Big up especially for sorting out our flight cancellation! It was very helpful. Thanks!

5 september 2025
Review zonder uitnodiging
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Antwoord van Momo Travels

Anytime Ana! Thanks so much for the review :)

Beoordeeld met 5 van de 5 sterren

I realised that holiday planning takes a lot of time. Agnese knows how to save the stress!

Agnese planned our 3-week holiday to Bali, the Gili Islands, Lombok, and Singapore for our family of 4. She took so much time tailoring the trip to our needs and made multiple changes and adjustments before we left.

Our itinerary started off in the picturesque Ubud, then in North Bali to admire the Figi and Sekumpul waterfalls. We visited the primary school in Sudaji and dressed up in fancy sarong to participate in the local temple ceremony. After that we went to Kintamani, where we trekked up Mount Batur and watched the sunrise from the top of the volcano. Agnese recommended the best fast boat company to cross over from Bali to the Gili islands (you could see why other people had bad experiences with other ferry companies). In Gili Meno we had the best time on the paradise beach and even tried scuba diving for the 1st time with our girls aged 10 and 8, they loved swimming with the sea turtles! In Lombok we relaxed in a boutique resort and finally ended our holiday with a few days in Singapore.
The accommodations she handpicked were always perfect for us and reasonably priced.

Even while we were away in the middle of August, Agnese was always there if we needed her. When one of our accommodations was cancelled at the last minute, she sorted it out straightaway so we didn’t have to stress.

We had the best holiday and always felt safe, knowing Agnese had our backs. We’ll definitely book with Momo Travels again!

21 augustus 2025
Review zonder uitnodiging
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Antwoord van Momo Travels

Thank you, Giulio, for the lovely review! It was a real pleasure to arrange your incredible holiday!

Beoordeeld met 5 van de 5 sterren

Inspiration and organisation combined!

Agnese was super helpful, both in terms of the initial inspiration and conception of our trip, and then in the practical organisation; both in advance and right up to the sailing date!

We are already planning our next trip with Momo, and will do so with complete confidence!

24 mei 2025
Review zonder uitnodiging
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Antwoord van Momo Travels

Thank you so much for the kind words, James.
The first cruise is always a bit tricky — there’s so much choice and so much to consider!
It was a real pleasure helping you find one that you truly enjoyed.

Beoordeeld met 5 van de 5 sterren

Agnese organised a fantastic trip to…

Agnese organised a fantastic trip to Andalucia, and we just had the best time. On the way back, our flight was cancelled and she helped us quickly get a new one. Thank you for all your help and support Agnese!!

10 oktober 2024
Review zonder uitnodiging
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Antwoord van Momo Travels

Dear Elise,
it was a real pleasure to sort things out for you! It's what we do! I'm glad you enjoyed the trip after all!

Beoordeeld met 1 van de 5 sterren

Cancelled my tour 2 days before my…

Cancelled my tour 2 days before my holiday
Spoilt my trip.
Terrible company!

26 januari 2025
Review zonder uitnodiging
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Antwoord van Momo Travels

Dear Ms. Cooper,

I’m sorry, but we are not based in Australia and can only work with UK clients. Could you kindly confirm if this is the Momo Travels you intended to review?

We are a new start-up, and such a review could reflect poorly on us. If possible, we would greatly appreciate it if you could remove the review.

Thank you for your understanding.

Best regards,

Agnese

Beoordeeld met 5 van de 5 sterren

Momo travels, what a gem!

This was my first time using MOMO travels and I couldn't have chosen a better agent! Agnese really listened to my needs, likes/dislike, interests took them away and came back to me in no time with a superb packaged holiday which completely exceeded my expectations. I felt totally looked after and taken care of and, had such a memorable time, that I will do it again next year! Thank you Agnese :)

16 november 2024
Review zonder uitnodiging
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Antwoord van Momo Travels

Grazie Silvia! It was such fun to organize your trip!

Beoordeeld met 5 van de 5 sterren

One of our favourite trips!

Agnese did an incredible job at putting together one of the most memorable trips we have ever had as a family.

27 oktober 2024
Review zonder uitnodiging
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Antwoord van Momo Travels

Thank you, Cristina! I loved planning your private tour!

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