The agent who came to demonstrate the genie auto was phil ward. He was very informative, helpful with my husband specific health requirements and very cheerful chap. He demonstrated all of the genies... Toon meer
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Lees wat reviewers zeggen
Glen was lovely and friendly and answered all my questions. I have had mobilty scooters before but this time I wanted one which did not come in parts but light enough to get into the boot easily. I... Toon meer
Service was great same day delivery Glenn was so hood in explaining everything on how the scooter works and functions all in all great 👍 big thumbs up
I purchased my mobility scooter a year ago and got a letter to remind me the annual service was due. Monarch responded promptly and came to my home to do the service. Everything worked very well and m... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Monarch Mobility is the UK’s leading specialist mobility firm, established back in 2001, we have the experience and expertise to help you decide which scooter or powered wheelchair is most suited to your individual budget and requirements whilst providing excellent service and support nationwide so you can rely on us to keep you mobile.
Contactgegevens
Unit 1, Holmfield House, Holdsworth Road, HX3 6SN, Halifax, Verenigd Koninkrijk
- 0800 0029633
- sales@monarchmobility.com
- monarchmobility.com
4,6
Uitstekend
145 reviews
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Excellent
Martin was very informative with his knowledge, 2nd time of using this company very happy
6 oktober 2025
Review zonder uitnodiging
Antwoord van Monarch Mobility
Thank you so much for your lovely review! We're delighted to hear that you’re happy with your experience and that Martin was able to provide such great service. It’s fantastic to know you’ve chosen Monarch Mobility again — we really appreciate your continued trust and support.
Kind Regards,
The Monarch Mobility Team
Very prompt service
Very prompt service. Phoned Monday had someone in area Wednesday. Glen was very helpful and took time to explain everything.
8 oktober 2025
Review zonder uitnodiging
Antwoord van Monarch Mobility
Thank you for your great feedback! We’re delighted to hear that our team was able to arrange a visit so promptly and that Glenn took the time to explain everything clearly. We’ll be sure to pass your kind words on to him.
Kind Regards,
The Monarch Mobility Team
The missing screw..
Monarch Customer Services - The screw that keeps the paddle stick in place on the AIR model came loose and is lost. I contacted customer services back in the summer and was told Monarch would get back to me with an update, but as the young lady didn’t take any details - phone number or even my name, how was she going to contact me!
Mid August I contacted Monarch again and was asked by them to email photos inc details…I thought at last getting somewhere. Mid Sept I emailed again asking for an up date and I’ve not heard a thing…I am disappointed Monarch hasn’t made contact and as the scooter cost over £2000 I would have expected a better service from them.
7 oktober 2025
Review zonder uitnodiging
Antwoord van Monarch Mobility
Good morning Sally,
We’re so sorry to hear about your experience and completely understand your frustration. This certainly isn’t the level of service we strive to deliver, and we sincerely apologise for the inconvenience caused.
Unfortunately, we’ve been unable to locate your order details from the information provided here. If you could please call our Customer Service team on 01422 323888, we’ll take your details and make sure this is resolved for you straight away.
Kind regards,
The Monarch Mobility Team
All good
All good, Glen very helpful and informative and Danny was very good.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Monarch Mobility
Thank you for your kind review! We’re so pleased to hear that both Glenn and Danny were helpful and informative during your visit. We’ll be sure to pass your feedback on to them — they’ll really appreciate it.
Kind Regards,
The Monarch Mobility Team
Hi I have just go a new wheelchair from…
Hi I have just go a new wheelchair from monarch and it is ideal for me, it is the EZI fold Auto ,just tried it out and about me home and on the pavement it is great,
Now I have got how the controls are sensitive,
My wife and I will be going out more ,
My wife has been trying the Auto fold , this makes it better for her to get it into our car, with my help the staff are very friendly and helpful.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Monarch Mobility
Thank you so much for your wonderful review! We’re delighted to hear that your new Ezi-Fold Auto is working so well for you and that it’s making it easier for both you and your wife to get out and about together. It’s great to know our team made the experience friendly and helpful — we’ll be sure to share your kind words with them.
Kind Regards,
The Monarch Mobility Team
Incredibly friendly service
Incredibly friendly service. I am a returning customer. My delivery driver/engineer Glen was so informative and knowledgeable about the product and the information he gave me regarding my first time on the motability scheme.
Thank you
2 oktober 2025
Review zonder uitnodiging
Antwoord van Monarch Mobility
Thank you so much for your lovely review and for choosing Monarch Mobility again! We’re delighted to hear that Glenn provided such friendly, informative service and helped make your first experience with the Motability Scheme a smooth one. We’ll be sure to pass your kind words on to him.
Kind Regards,
The Monarch Mobility Team
Great company. Great staff.
I have never come across such a friendly, helpful company in years. From Ian, the demonstrator, to Andy who got my order out really just as needed to Matt, who helped me (3 phone calls) to sort out assembly hitches.
I simply cannot thank them enough and I urge MM management to remember the Christmas is coming.
Thank you guys , your all great
29 september 2025
Review zonder uitnodiging
Antwoord van Monarch Mobility
Thank you so much for such a wonderful review! We’re absolutely delighted to hear how well Ian, Andy and Matt looked after you — we’re very proud of our team and it’s great to know their efforts made such a difference. Your kind words (and Christmas reminder!) have certainly made us all smile.
Kind Regards,
The Monarch Mobility Team
HiI would like to thank monarch for…
Hi I would like to thank monarch for helping us when we came to the shop to look for the scooters we wanted,The staff were very helpful when we bought the scooters which were delivered on Friday the driver was great and very helpful I couldn't thank him enough, Thank you Monarch Mobility. 😃😃😃
24 september 2025
Review zonder uitnodiging
Antwoord van Monarch Mobility
Thank you so much for your lovely review! We’re delighted to hear that our team made your visit enjoyable and that your scooters were delivered smoothly. Enjoy your new scooters!
Kind Regards,
The Monarch Mobility Team
Excellent customer service
Glen was great! He explained everything clearly and answered all my questions. Time was not an issue as he guided me through the operating procedure to ensure my comfort and safety. I now feel confident to use my electric wheelchair independently for trips into town. Excellent customer service. Thank you.
24 september 2025
Review zonder uitnodiging
Antwoord van Monarch Mobility
Thank you for your wonderful review! We’re so pleased to hear that Glenn took the time to guide you through everything and ensure you felt confident and comfortable using your new electric wheelchair. Your safety and independence mean a lot to us, and we’ll be sure to pass your kind words on to him.
Kind Regards,
The Monarch Mobility Team
Glen the gentleman that came to see me…
Glen the gentleman that came to see me was a great guy, Glenn put my mind at rest as I do tend to panic a bit, Glenn put my mind at rest with out me realising we had a natter and a cuppa and a laugh, With out a doubt it was nice to meet him and if it was done by scoring I would give him eleven out off ten and I will say a big thank you to Glenn for all his help he is a top man and a pleasure to meet him a big thank to you all and Glenn.
17 september 2025
Review zonder uitnodiging
Antwoord van Monarch Mobility
Thank you for your kind and thoughtful review. We’re delighted to hear that Glenn made you feel at ease and took the time to provide such reassuring and friendly service. It’s wonderful to know his visit left such a positive impression — we’ll be sure to share your feedback with him.
Kind Regards,
The Monarch Mobility Team
New scooter
Glenn was very pleasant and helpful. He explained and demonstrated clearly how to use the new scooter. Would recommend Monarch Mobility.
12 september 2025
Review zonder uitnodiging
Antwoord van Monarch Mobility
Thank you for your kind review. We’re so pleased to hear that Glenn provided such clear and helpful guidance when demonstrating your new scooter. We really appreciate your recommendation and will be sure to share your feedback with him.
Kind Regards,
The Monarch Mobility Team
Glenn gave us a demonstration
Glenn gave us a demonstration, gave clear and thorough instructions and advice on do's and don'ts of how to use the power wheelchair. He was able to answer all of our questions. We found him to be friendly and professional in everything he said. Would recommend Monarch to friends, family and others.
9 september 2025
Review zonder uitnodiging
Antwoord van Monarch Mobility
Thank you for your excellent review. We’re delighted to hear that Glenn provided such a clear and thorough demonstration, answering all your questions and offering helpful advice. It’s great to know you found him both friendly and professional. We truly appreciate your recommendation and kind words.
Kind Regards,
The Monarch Mobility Team
The kid man
The gentleman was very informative and understanding. He was very polite. All round brilliant experience
8 september 2025
Review zonder uitnodiging
Antwoord van Monarch Mobility
Thank you for your lovely review. We’re so pleased to hear that you had such a positive experience and that our representative was informative, understanding, and polite throughout. We really appreciate your feedback and kind words.
Kind Regards,
The Monarch Mobility Team
Excellent service and great advice at…
Excellent service and great advice at the store on Boothtown Road Halifax
5 september 2025
Review zonder uitnodiging
Antwoord van Monarch Mobility
Thank you for your great feedback. We’re delighted to hear you received excellent service and helpful advice from our team at the Showroom. Your kind words are very much appreciated.
Kind Regards,
The Monarch Mobility Team
Glen came to demonstrate the scooter…
Glen came to demonstrate the scooter and he was very helpful he explained everything to me and I would highly recommend him.
5 september 2025
Review zonder uitnodiging
Antwoord van Monarch Mobility
Thank you for your kind review. We’re so pleased to hear that Glenn was helpful and took the time to explain everything clearly during your scooter demonstration. We really appreciate your recommendation and will be sure to share your feedback with him.
Kind Regards,
The Monarch Mobility Team
Wonderful gentleman explained…
Wonderful gentleman explained everything I needed to know about my delivery of new Genie AUTO Scooter. Really helpful. Gave me some tips I wasn't aware of in general about charging the battery. Great Scooter. Great Company. Very pleased with the help I got from Mr Jones. Lovely Gentleman. Company is lucky to have him. He's a credit to the Company.
3 september 2025
Review zonder uitnodiging
Antwoord van Monarch Mobility
Thank you for the lovely review! We’re so glad you’re enjoying your new Genie Auto. We will pass your kind words on to Martin!
Excellent service
Excellent service, Phil knows his stuff. Nothing was too much trouble
22 augustus 2025
Review zonder uitnodiging
Antwoord van Monarch Mobility
Thank you so much for your kind words! We're delighted to hear you received excellent service and that Phil was able to assist you so well — we'll be sure to pass on your feedback to him.
wonderful service and great product
wonderful service and great product
21 augustus 2025
Review zonder uitnodiging
Antwoord van Monarch Mobility
Thank you for your lovely feedback! We're so pleased to hear that you're happy with both the service and the product. It means a lot to us.
If there's anything else we can help with in the future, please don’t hesitate to get in touch.
Glenn came to help me decide which…
Glenn came to help me decide which scooter suited me best. At no time was I pressurised. Very friendly, polite, respectful and helpful.
The company as a whole is going beyond to help me get my scooter for my holidays. First class all around
15 augustus 2025
Review zonder uitnodiging
Antwoord van Monarch Mobility
Many thanks for your feedback. I will ensure it is shared with Glenn! Enjoy your holidays.
So easy to arrange a demonstration.
So easy, I had a lovely professional guy come to my home with a scooter which I tested, he walked along side me guiding me with clear instructions about safety.
I would highly recommend monarch mobility to family and friends.
5* service.
13 augustus 2025
Review zonder uitnodiging
Antwoord van Monarch Mobility
Thank you for your feedback! I will ensure it is passed onto Martin. Enjoy your new scooter!
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