i am worry to read a bad review....but after i had experience with them i had withdrawal multiple times (8 times ) with no issues....just withrawal on weekend will drag to monday.... so far is good sv... Toon meer
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Everything was okay at first until I requested a withdrawal which haas been pending since. It has been two months since my withdrawal has been pending. I reached out to the customer support regarding... Toon meer
Bedrijf heeft geantwoord
Monaxa is a scam platform. They blocked my deposit (Error: Internal Error/Pay5) while Gold (XAUUSD) was dropping, causing me to lose $2,176.94 due to a margin call. Support agent Giovan M is stalling... Toon meer
Bedrijf heeft geantwoord
Maravilhosos, em plataforma, em estrutura, em suporte, em cuidado real com o trader e os investidores. Eu nunca trabalhei com uma plataforma tão ricamente completa. A execução das ordens é perfeita, t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a frictionless multi national, multi asset broker. We offer the trading assets you want. The account types you need. The trading conditions you deserve. On technology already trusted by millions. We offer access to the global markets including Forex, Indices, Gold, Oil and Stock CFDs. Frictionless trading is not just buzz words. It's how Monaxa was build from the ground up. Frictionless trading was worth waiting for. www.monaxa.com
Contactgegevens
No. 9 Cassius Webster Building, Grace Complex, PO Box 1330, The Valley, AI-2640, Anguilla
- support@monaxa.com
- monaxa.com
3,5
Gemiddeld
150 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Antwoord van Monaxa
شكرًا جزيلًا على كلماتك الطيبة. يسعدنا جدًا أن تجربة دعم الفريق العربي كانت ممتازة بالنسبة لك. نحن دائمًا هنا لخدمتك ونتطلع إلى الاستمرار في تقديم أفضل مستوى من الخدمة.
Everything was okay at first until I…
Everything was okay at first until I requested a withdrawal which haas been pending since. It has been two months since my withdrawal has been pending. I reached out to the customer support regarding the pending withdrawal but there was no response. I am happy with the service I am getting with # gcasco# .They treat my money rightly and withdrawals are disbursed promptly.
9 april 2026
Review zonder uitnodiging
Antwoord van Monaxa
Thank you for your fake one star review promoting your scam product on our review page. # gcasco#
CRITICAL EXPOSURE: Systematic Fraud & Manipulation documented at Monaxa (Acc #384573)
🚨 UPDATE (April 9, 2026): RESPONSE TO MONAXA’S DECEPTIVE REPLY 🚨
Monaxa’s response is a desperate attempt to distract from a documented technical fraud. They responded to every other review for hours while avoiding mine because they have NO technical explanation for the evidence I hold.
1. The "73-Second Minute" Proof: In their long reply, they conveniently avoided the most critical point: I have forensic video proof of a 73-second minute candle (a 13-second artificial extension) designed to hit stop losses. No "external liquidity provider" or "market condition" can change the laws of time. This is a manual manipulation of the price engine.
2. Admission of Fault: They claim previous payments were "goodwill." Professional brokers do not pay "abusive traders" twice. They paid me twice because my logs proved their system failed. They are now using "Gap Trading" as a generic excuse to void legitimate profits.
3. Collective Action: I have already shared this evidence with a group of 46+ Monaxa traders on WhatsApp. We are now preparing a collective "Class Action" filing with the FSA.
4. Transparency: If Monaxa is "transparent," I challenge them to explain—publicly—how a 1-minute candle lasts 73 seconds on their server. They won't, because they can't.
I am now releasing the Forensic Video on Reddit and YouTube. Prospective clients: Search for "Monaxa 13-second fraud" before depositing a single dollar.
I have been trading with Monaxa using multiple strategies since the day I opened my account. For months, deposits and withdrawals were normal. However, as I began documenting their recurring technical failures—including server freezing and execution lags—their behavior changed.
Whenever I presented video evidence of their errors, they would offer small "goodwill" compensations ($50, $80, etc.) as an admission of fault. But now, after I caught them in a massive "73-second minute candle" manipulation (13 seconds added to a 1-minute candle to hit my SL), they suddenly retaliated by locking my accounts and accusing me of "prohibited strategies."
To all traders: Ask yourselves, would a broker ever compensate a "violating" trader? Of course not. Their prior compensations prove that my trading was legitimate and their platform was failing. They only blocked me when I provided irrefutable forensic video proof of their price engine manipulation.
I have archived every single email, indexed all trade tickets, and have full video recordings of the 13-second disaster and other anomalies. I have filed a formal fraud dossier with the FSA and global regulators. Monaxa is not a broker; it is a manipulated price engine designed to steal funds when you become too accurate. STAY AWAY!
2 april 2026
Review zonder uitnodiging
Antwoord van Monaxa
Hello Mr. Esmail,
We take all client feedback and concerns seriously and have thoroughly reviewed your case under account #384573, including your recent statements.
Following a comprehensive investigation of your trading activity, execution logs, and server data, we confirm that all trades were executed in line with live market conditions and available liquidity. No evidence of system malfunction, price manipulation, or execution irregularities has been identified.
Your account activity was found to involve trading practices that violate our Terms and Conditions, including:
Gap trading strategies
Pre-market hedging to exploit potential price gaps
Maintaining minimal margin exposure to maximize gap-related outcomes
Repeated disputes of losses while retaining profits under favorable conditions
Additionally, you were issued two formal warnings regarding these practices. Despite this, the same behavior continued and you continued to ask us for additional compensation beyond our good will gestures followed up with threats of reputational harm.
As a result, we restricted your account to no further trading in accordance with our policies to ensure a fair and transparent trading environment for all clients.
Any previous credits were provided strictly as goodwill gestures, without admission of fault. The credits were an effort to alleviate any friction from the possibility of not understanding our terms. We warned you once, gave credits as goodwill, warned you twice and then finally took action and restricted your account from further trading on the Monaxa platform.
Claims of “manipulation” or “fraud” are unsubstantiated and not supported by system or execution data. Our pricing is sourced from external liquidity providers, and execution is based on real market conditions and fully documented.
We take fair and transparent trading seriously and remain fully prepared to cooperate with any formal review with any regulator you call upon with our own documentation and screenshots.
Our position remains unchanged. We no longer welcome you as a Monaxa trader and we wish you the best of luck trading with another broker.
i am worry to read a bad review....but…
i am worry to read a bad review....but after i had experience with them i had withdrawal multiple times (8 times ) with no issues....just withrawal on weekend will drag to monday.... so far is good svc....keep that momentum and maybe need bit improvement on customer svc response...to be faster...instead AI....real agent should be standby....late responss will affect some speculation...overall i will reccomand this broker
6 april 2026
Review zonder uitnodiging
Antwoord van Monaxa
Thank you so much for your thoughtful review and for trusting us. We’re really glad to hear your experience has been smooth so far!
We appreciate your honest feedback about response times and customer support. It’s something we’re actively working on, including improving the AI interface and speeding things up.
Your support and recommendation mean a lot to us and we’ll keep pushing to do even better
Very high spread low trust …
2 april 2026
Review zonder uitnodiging
Antwoord van Monaxa
We’re very sorry to hear about your experience. This is not the level of service we aim to provide.
We take your concerns regarding spreads and trust seriously, and we would really like to investigate what happened. Please share your Client ID or reach out to us via private message so we can review your case and assist you as quickly as possible.
Your feedback is important to us, and we’re committed to improving your experience.
Das Firma ist sehr schlecht es wurde…
Das Firma ist sehr schlecht es wurde 3000 Dollar geklaut
2 april 2026
Review zonder uitnodiging
Antwoord van Monaxa
Es tut uns sehr leid, von Ihrer Erfahrung zu hören. Das entspricht nicht dem Service, den wir unseren Kunden bieten möchten.
Wir nehmen Ihre Vorwürfe sehr ernst und möchten den Vorfall genau untersuchen. Bitte teilen Sie uns Ihre Client-ID mit oder kontaktieren Sie uns per privater Nachricht, damit wir Ihren Fall prüfen und Ihnen schnellstmöglich weiterhelfen können.
Ihr Feedback ist uns wichtig, und wir setzen alles daran, Ihr Vertrauen zurückzugewinnen.
Das Firma ist sehr schlecht wurde mit…
Das Firma ist sehr schlecht wurde mit 600 Dollar gescamt am Abend ist der sipirt sehr hoch über 1500 Punkte
2 april 2026
Review zonder uitnodiging
Antwoord van Monaxa
Es tut uns leid, von Ihrer Erfahrung zu hören. Das entspricht keinesfalls dem Standard, den wir unseren Kunden bieten möchten.
Wir nehmen Ihre Anliegen sehr ernst, insbesondere in Bezug auf den hohen Spread und die geschilderten Umstände. Gerne möchten wir den Vorfall genauer untersuchen.
Bitte senden Sie uns Ihre Client-ID oder kontaktieren Sie uns per privater Nachricht, damit wir Ihren Fall prüfen und Ihnen bestmöglich weiterhelfen können.
Ihr Feedback ist uns wichtig, und wir arbeiten kontinuierlich daran, unseren Service zu verbessern.
Scam Broker - Technical Failure cost me $2,176.94 - Avoid Monaxa!
Monaxa is a scam platform. They blocked my deposit (Error: Internal Error/Pay5) while Gold (XAUUSD) was dropping, causing me to lose $2,176.94 due to a margin call. Support agent Giovan M is stalling and refusing to provide a case number or a manager. I have full video proof of the system failure and the chat logs showing their lack of assistance. Avoid this broker if you value your mo
2 april 2026
Review zonder uitnodiging
Antwoord van Monaxa
Sorry to hear about your experience. Can we get your client ID to research further? Something seems to have gone off the rails here and maybe we can do something to make it better. Depending on your chosen deposit method it could be one of a hundred reasons there was a delay as we use third party payment services and sometimes things happen which can be out of our control. But no excuses here. We probably deserve that 1 star review as our frictionless systems failed you this time. But we are not a scam.
شركة سي للغايه
شركة سي للغايه
بسبب تلاعب في سيبرد ونفس وقت ضرب ستوب على بعد 20$
2 april 2026
Review zonder uitnodiging
Antwoord van Monaxa
واو. هل يمكننا الحصول على رقم العميل الخاص بك حتى نتمكن من مراجعة سجل تداولك لمعرفة ما حدث؟ هذا لا يبدو طبيعياً بالنسبة لنا ولم نسمع عن شيء مشابه من أي شخص آخر. إذا زودتنا برقمك، يمكننا التحقق من الأمر ومحاولة إصلاحه إذا كان هناك خطأ من جانبنا.
دعم فني ممتاز
دعم فني ممتاز. ما يقصرون تجاوب سريع منهم و سحب سريع كان عن طريق usdt او للبطاقة البنكية
1 april 2026
Review zonder uitnodiging
Antwoord van Monaxa
شكرًا جزيلًا على كلماتك الطيبة! يسعدنا أنك حظيت بتجربة ممتازة مع فريقنا وسرعة الاستجابة والسحب. نقدر ثقتك بنا ونتطلع لخدمتك دائمًا!
So far so good
30 maart 2026
Antwoord van Monaxa
Thanks for the 5 star and we will do our best to keep it so good so far.
شركة ممتازة جدا ايداع وسحب سريع وعروض…
شركة ممتازة جدا ايداع وسحب سريع وعروض مميزة وفريق دعم متعاون جدا
20 augustus 2025
Review zonder uitnodiging
Antwoord van Monaxa
شكراً جزيلاً على كلماتك الطيبة! يسعدنا جداً رضاك عن سرعة الإيداع والسحب والعروض التي نقدمها. نحن دائماً نسعى لتقديم أفضل تجربة ممكنة، وفريق الدعم لدينا جاهز دائماً لمساعدتك في أي وقت. نتطلع لخدمتك دائماً
Monaxa is seizing profits using fake technical excuses - Ticket #LRA5YCCE
"Monaxa has illegally seized $265.56 of my profits. They claim a 'shared device' violation but refused to provide any proof or account IDs when challenged in chat. I explained that in my region, sharing a public IP is common due to ISP CGNAT, and I offered to have my KYC documents compared with any alleged linked account, but they refused and closed the chat. This is a clear attempt to steal client profits. Avoid this broker if you want to see your money! I am escalating this to the FSC Mauritius."
17 maart 2026
Review zonder uitnodiging
Antwoord van Monaxa
Upon review of your account records and previous communication between you and our support team it was determined two bonus accounts were linked using the same iPhone device. This is a clear violation of our bonus terms and conditions. Therefore, your second account was flagged as bonus abuse and actions taken. The first account was not flagged and only the associated account was flagged. We did not steal your profits. If you need further clarification, please reach out to our support team and we will supply screenshots as we are unable to do through this platform. We wish you the best of luck trading on your existing bonus account.
من افضل الشركات كل المميزات جميله جدا
من افضل الشركات كل المميزات جميله جدا
20 maart 2026
Review zonder uitnodiging
Antwoord van Monaxa
شكراً جزيلاً لك على كلامك الجميل!
سعداء جداً برأيك، ونسعى دائماً لنكون عند حسن ظنكم ونقدم الأفضل باستمرار.
Abdulla was fast and professional
Abdulla was fast and professional. He helped me to get out from a minior tech issue immediately.
Super fast and reliable assistant👏🏼
17 maart 2026
Review zonder uitnodiging
Antwoord van Monaxa
Thanks for the amazing review. Its tough to get a full star rating these day. Abdulla is a rockstar!
I am asking about my money it's not a…
I am asking about my money it's not a joke 509$ is stuck before 8 days I want my money back
12 maart 2026
Review zonder uitnodiging
Antwoord van Monaxa
As a reply to your previous 1 star review from a few days ago please see below:
Sorry for your frustration. We thought we were clear in our emails and live chat communications. Your account was flagged as bonus abuse and a warning letter and action letter was sent out explaining why. In summary, your account is using the same device under different profiles with different bonus accounts. Which is a breech of terms. Your original capital has been sent back to you without profits gained from bonus abuse. We understand you do not like this answer but the violation of our bonus terms was very clear. We thank you for trying Monaxa and sorry your strategy didn't work out. We wish you the best of luck trading elsewhere.
Good Broker
Traded with Monaxa on regular account during gold and oil rush, made good profit and WD without any issues. But at the same time if the WD is more than 10K the timing must be improved. The product line and services are very good vs our brokers.
9 februari 2026
Review zonder uitnodiging
Antwoord van Monaxa
Thank you for your 5-star review and for sharing your trading experience with Monaxa!
We’re delighted to hear that you were able to take advantage of market opportunities and enjoyed smooth withdrawals overall. It’s also great to know that you value our product range and services compared to other brokers.
We truly appreciate your feedback regarding withdrawal timing for amounts above 10K—this is very valuable to us, and we’re continuously working to improve our processes to provide an even better experience.
Thank you again for your trust and support!
Excelente corretora
Excelente corretora, saques rápidos, ótima velocidade de operação, suporte rápido!
Recomendo!!!!
9 maart 2026
Review zonder uitnodiging
Antwoord van Monaxa
Muito obrigado pela sua incrível avaliação de 5 estrelas! Ficamos muito felizes em saber que você está satisfeito com nossos saques rápidos, execução eficiente e suporte ágil. Sua recomendação significa muito para nós!
This comment is related to the same This comment is related to the same case mentioned in the previous review regarding Monaxa and account 392662.…
This comment is related to the same case mentioned in the previous review regarding Monaxa and account 392662.
Thank you for your response, but your explanation raises several serious concerns.
First, the trades were executed normally on your platform MetaTrader 5, using the leverage and trading conditions that your company openly provides to clients. At no point did the system block, reject, or warn that these trades violated any rules.
Second, holding positions through market close is a normal and widely used trading practice in the forex and commodities markets. If such activity is considered “prohibited,” the broker should technically prevent those trades from being opened near market close instead of allowing them to execute and later cancelling profits after the fact.
Third, your argument about “asymmetric risk” is not convincing. Every trader also takes risk when holding positions over the weekend because price gaps can move against the trader just as easily as in their favor. The risk is mutual, not one-sided.
Fourth, your Terms & Conditions state that gap trading may be restricted if it is clearly intended to exploit price gaps. However, you have not provided any specific evidence that my trades were part of a systematic strategy designed to exploit gaps. You only stated that the market reopened with a gap in Gold.
The reality is simple:The trades were allowed by your platform, executed normally, and only after a large profit was generated were they classified as a violation.
This raises a fundamental question about fairness. If a trade is considered unacceptable, it should be prevented before execution, not retroactively invalidated after it becomes profitable.
I remain open to a fair and transparent resolution. Otherwise, I will continue documenting this case and sharing the full evidence publicly so other traders can understand exactly what happened.
1 maart 2026
Review zonder uitnodiging
Antwoord van Monaxa
Thank you for your feedback regarding your experience with Monaxa. We hope to end this open discussion with the following:
While trades may execute without technical interruption on the platform, this does not automatically confirm compliance with our Terms & Conditions. The platform facilitates order execution, while trading activity is subject to post-trade monitoring to ensure fair use of trading conditions across all accounts.
Holding positions over market close is common. However, certain strategies around market close and reopening periods may be restricted if they are assessed as taking advantage of pricing inefficiencies, liquidity gaps, or abnormal execution conditions. As outlined in our Terms & Conditions, we reserve the right to review such activity when it meets defined risk criteria. Please note that markets are closed during these periods, so preventative action on open trades is not always technically possible.
Regarding risk exposure, while trading always involves market risk, protections such as negative balance protection limit client losses, whereas broker liquidity exposure can become significantly higher during gap and low-liquidity conditions. Risk assessment therefore considers not only price direction but also the execution environment surrounding market close and reopen.
Our review is not based solely on the existence of a price gap. We assess multiple factors including trade timing, position patterns, exposure concentration, and consistency with restricted strategies. For privacy and security reasons, we cannot disclose detailed internal review parameters in an open forum such as this. Privately, yes.
We understand your concerns about fairness. We consider this the last open forum discussion on the topic. We agree with your one star review as we have not lived up to frictionless experience for you. We get it and we appreciate your time in letting us further explain. However, we will close this open forum discussion and move on. No need to further post negative reviews. We own that 1 star.
But please feel free to reach out to our support, compliance and dealing desk teams to continue in a private forum with you directly if you still feel further discussion is warranted.
Antwoord van Monaxa
Muito obrigado pela sua ótima avaliação de 5 estrelas! Ficamos muito felizes em saber que você está satisfeito com nossos serviços e que nossa equipe de suporte causou uma impressão positiva. Estamos sempre aqui para ajudar!
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