Money Help UK Reviews 232

They abuse their power and refuse to return control of peoples finances when asked and claim power of attorney. They do not have this it’s a lie designed to scare people. Please stay away from them.

I was on Live Chat for over half an hour. At the end of the conversation she just said contact FOS. Why didn’t she say this to begin with? Waste of time and very patronising.

My first contract with money helper was quite helpful, after listening to my problems, redundancy, and pensions, I was asked to put it all in an email, the advisor actually sent me the email address and further attention of, ---- not fair to name, I passed the information on to colleagues to email the above as it was so posative and I felt finally somebody was listening.
I sent the information through, as did my colleagues ,only for it to ping back unknown domain, I decided to call again, this time I got a guy who state that all the previous information was wrong and there was nothing they could do.
Strange that two individuals working in the same advice centre can be have such a totally different view of the same situation, a total waste of my time.

After calling me to arrange an iva I have now been left in the dark as to what’s happening. My case handler told me lots of things that are not true. The creditors continued their harassment they actively stepped up their efforts day night and weekends. I now live in fear everyday there’s someone at the door.

I could not really see the point of Money Helper as they just want to point me to an organisation that could give me the answers. But I think I can do that research myself. My conclusion was that Money Helper is for people who don't know how to or cannot conduct online searches. My second conclusion is, that it does not have the answers but it knows a man who does. This is a waste of time in my world but I'm pleased that some people find it helpful.

Absolute disgrace of a company, been waiting 3 months, still heard nothing and contact number is a waste of time, switches off after three rings, All my time totally wasted getting the info they requested.
AVOID!!!!!!

Terrible service.
Was on Live Chat for over half an hour.
Explained my situation in the first message.
Next thing I’m being asked if I’m okay for food and shelter, then wanted to know all my details such as name/address etc.
At the end of the conversation she just said contact FOS.
Why didn’t she say this to begin with?
Waste of time and very patronising.

Paul was fantastic really friendly and easy to talk to. Would 100% recommend this company

I never was thinking that's possible, but with Matthew help, everything change. With all team help, I start new live page. Thank you very good job.

Very good service and straight forward.£1000s written off. Very helpful team of advisors, Mathew one of the advisors made the experience easier. A burden now lifted.

Best service, best team, best people ever!!!! They sorted out all my debts in no time ! They didn’t stop untill they solved my debt situation! Thank you so much 🙏🏽❤️

My daughter was harassed by these people when she was not sure about them not accepting she wanted to set up a direct debit, but asked for her card details including CVV she was apprehensive. So when she posted her concerns on trust pilot they contacted by text WhatsApp and phone calls forcing her to take them down. Money problems are so stressful as it is. Now she's using a recommendation from CAB money advise service.
FYI update.
I have double checked this and it is correct and we have both the txt messages and the WhatsApp message.

Using this service was the best decision I made. Paul and John were brilliant in guiding me through the process. Thanks for all your help.

After struggling with debt and the lockdowns making things worse my wife and I decided we needed to act, we contacted Paul and James at money.org.uk for advice, Paul and James have wisdom with debt management and options that they can give you to help get back on track with your money along with financial advice going forward really puts your mind at rest that you went to RIGHT place. Within about 3 weeks after calling Paul and James we now have all our financial worries behind us along with some money advice that has helped us improve our day to day running of our bills.
Can’t thank you both enough.

Amazing!! James Baker was helpful and patience all way through, explained the details very well and we are very happy with the results!! I recommend the service to everyone in need of help in this difficult times!!

Absolutely excellent service and so helpful! Myself and my husband are very pleased with the help and all the advise we was given
We would love to Thank Paul and James very much for all your help.

Was very happy with the help I got from James with regards to my debt. Would definitely recommend if needing advise

I was so stressed with all my debt, the pandemic pushed me over the edge that I needed help so I choose money help and I all my fears was put to rest by James who dealt with everything and now I can start again all I can say is thank you.