Moose E-Bikes & E-Scooters Reviews 

Bought a e scooter from them and the service I recieved was excellent as soon as I emailed in regards to anything they replied straight away and was so helpfull would definitely recommend them excellent customer service

Excellent customer service - good to deal with, personable and will be very helpful if they can. Throughly recommend using this company and made a great saving.

Called this company about purchasing a scooter, had a return call from a loverly lady Hidi who answered all my questions and gave good advice on warranty and after service. Highly recommend talking to Hidi before looking for e bikes and scooters.

What an amazing company Moose are. From start to finish the whole process was faultless. Delivery quick and well organised. Bryony was so very helpful when I had a few queries. I would definitely use this company again. Thanks so very much.

Let down by the product, but not let down by Moose customer service especially Heidi. Thank you for your understanding.

Bought a pure escooter from moose for my sons birthday, condition said fair but it really was in better condition than I thought. Everything works as it should and a slight issue with pin code was swiftly resolved by Heidi a matter of minutes after emailing. Would definitely recommend buying an escooter from moose 10/10

Couldn’t be more complimentary to the support and help provided by Bryony from start to finish getting a bike with the shop was as easy as it could’ve possibly been, fantastic shop with outstanding customer support couldn’t recommend more

Bryony was excellent in providing answers to my (numerous) questions and communicated promptly and courteously. Bike delivered on time at a great price, and as described. Just needed bars attaching and stem torquing up a bit and was ready to go.

Ordered my first ever E-bike at the top of my small budget, had a couple of chips so was a bit disappointed on new bike day. Joel was amazing, explaining the policy and doing what he could to make sure my shiny new bike stayed that way, with timely assistance and guidance. The Moose Team clearly care about their customers, Joel spent the time to turn my initial concerns around completely and as a result I would highly recommend using them. I could never have afforded the same spec E-bike anywhere else !

Spoke to Joel as had a few questions on my new pure air 3 pro E scooter ,that was delivered today, ordered in fair condition ( so far id say its actually really good condition with only some slight scratches!!) I couldn’t believe how quick Joel replied to me with the answers to my questions. Great customer service :D very pleased thank you

Very quick shipping and responsive customer service.

Quite a surprise to find a very helpful company that doesn't try to pressure you into buying. Prompt replies on email and very helpful throughout my purchase.

Sent me a scooter with a fault code on told them straight away , they then said oh you don’t have 30 days warranty you have 19 , refused to give me my money back and then agreed to fix my scooter ,they made me pay to send back !!! What a joke of a company

They are second to none in supporting their community. I was lucky enough to deal with Briony and she was fantastic. So helpful, generous with her time, no hard sell and great advice. I think she is a great ambassador for the company but also probably sells plenty of product because of her openness, honesty and patience. Give her a pay rise! But Moose is a great company, helpful, products arrive as described and quickly. Very good service at every level. Highly reccomended from me.

From start to finish, Bryony, my sales rep was fantastic and very responsive, helping me to quickly complete the Cycle to Work Scheme for the purchase of an E Bike. She has been professional, friendly and very easy to deal with. Superstar!

STAY AWAY from this shop! I bought a refurbished electric bike for £1000, supposedly with a warranty. After just six weeks of use, the electric power stopped working. The return process was a nightmare, and now, three months later, they refuse to fix the problem. Their customer service is absolutely disgusting. I’m beyond frustrated and would never recommend buying a bike from them. The quality is terrible, and the support is even worse!

I bought a pure Air3 Pro+ 2023 Electric scooter and after 3 month it stopped working,we contacted the customer service as we expected them to fix within the guarantee period but the told us we have to pay to fix the damaged cable and we paid 60£ for that,then after one more month the same problem occurred again,they told us we have to pay again for the fixing and as we have already used moose fixing service we went to inspect the problem with different service,and they informed us that the cable turned out to be a faulty, we are very disappointed by this service and company,as we spent another £80 on it and this is a very big let down.Actually we tried to resolve the issue with them several times but unfortunately they didn’t help us
Moose was recommended to us by a friend who bought the same scooter as ours,then we knew after that he had the same problem with his scooter
*Your reply means we expect to have problems with your products after 3 months, so we won’t be covered by any guarantee or replacement
And the help you offer us is to replace the cable with a faulty one that lasted only one month after the repair(because it’s a good reduced price compared to the original price)
And my son sent an email to your customer service at that time to report that the problem occurred again,and we want to return the scooter that costed us almost £500,and she replied:we can’t help with that.
Sorry, but This is not an acceptable service

I have just had the most amazing experience with Bryony at Moose! Totally understood my needs and requirements. Answered every question with professionalism and honesty, very friendly and knowledgeable.Absolutely made my day and buying a new bike and accessories a pleasure and easy
Cant recommend enough
Thank you Bryony Moose

I bought a scooter two weeks ago. I payed for a “good condition” scooter and they sent me a “fair condition” scooter. The good cond. prince its £379 and the fair it’s £349. I payed £379 and the added in the order/bill “fair” so, even I contacted them asking either for an exchange to a good condition one or a refund, they keep ignoring and saying I bought a fair condition scooter.
I really believe here are many fake reviews as customer service is rubbish, they don’t have phone number and they sent you to a chat where I waited more than 1 hour with not response. It’s supper hard to get to them.
The scooter has scratches all over the body, one of the foot rests doesn’t fold, the battery fully charged last 10minutes.
I written them from the same day it arrived and it’s more than a week now and they keep ignoring my messages.
Guys, honestly, avoid this company, wherever they answer its rubbish. I came to this same website before I bought from them and after all the positive comments I decided to buy but they are all fake.
I payed a lot of money for a “good” condition scooter and when I downloaded the app it showed me the scooter have more than 300km done. I asked them to refund the scooter but they ignore me. It’s scam.
If I keep it I’ll have to sell it for parts as it won’t work after 10minutes riding.
AVOID!!!

I tried to respond to them comment but it’s impossible so I’ll add it here.
I never had an email asking me to refund the scooter and pay the difference to get a “good” one. Basically because everyone can see that the “good” one cost £379 (the amount I payed) and the fair one it’s much cheaper. So clearly you just reply whatever you want as people can’t reply you back as the website doesn’t allow to. So everyone think the company try to fixt the problems nicely, but no, you lie and you don’t reply to your customers in days, you have a horrible customer service as there is not phone where to call and your online chat sent a reply every hour.
⛔️❌AVOID THIS COMPANY ❌⛔️

Keep reading all these reviews about how good the customer service is i don't why thry get good reviews they have an online chat thay you can't chat to anyone about anything zbeen waiting for so eone to reply to my message as the send me a scooter with a charger that dosent work but 2 hours later still nothing