Very poor after sales service Had an issue and following their advice which went completely wrong they ignored my numerous emails. Business Telephone numbers also do not work either. Seems they are... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordered my first ever E-bike at the top of my small budget, had a couple of chips so was a bit disappointed on new bike day. Joel was amazing, explaining the policy and doing what he could to make sur... Toon meer
Bedrijf heeft geantwoord
Ordering and delivery is expected excellent. Had two scooters now from Moose.com and bought in good condition but is as good as a new product. Only ever had 1 issue and was resolved after sending one... Toon meer
Bedrijf heeft geantwoord
Bought a pure escooter from moose for my sons birthday, condition said fair but it really was in better condition than I thought. Everything works as it should and a slight issue with pin code was swi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Moose is the UK's largest E-Scooter and E-Bike Refurbished retailer providing trustworthy & cost-effective solutions to your transportation needs. Moose is an offical Approved Pure Electric reseller using genuine parts to refurbished all of their electric scooters. All their electric bikes and electric scooters have passed through a rigerous 97-point checking procedure and sold complete with a warranty to ensure they are ready to ride.
Contactgegevens
Unit 3, Brassmill Lane Trading Estate, BA1 3HZ, Bath, Verenigd Koninkrijk
- help@moose.co
- moose.co
4,3
Uitstekend
2K reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Staff great item arrived on time kept…
Staff great item arrived on time kept me updated on shipping times and rectified a small problem due to carrier damage within next day
11 juli 2024
Antwoord van Moose E-Bikes & E-Scooters
Thank you very much for taking the time to write this review! 😊
Pure step through e bike
Excellent delivery time.
Product seems to be of a high standard so far very pleased
15 juli 2024
Antwoord van Moose E-Bikes & E-Scooters
Hi there Stephen, thanks so much for the five stars. We hope you love the bike 🚲
Good efficient service
11 juli 2024
Antwoord van Moose E-Bikes & E-Scooters
Hiya George!
Thank you for your 4-star review! We're delighted to hear you enjoyed your experience with us.
Your feedback is invaluable as we strive to improve and deliver the best service possible. We'd love to hear how we can make your next visit a 5-star experience.
Thanks so much,
Moose
Brilliant, responsive customer service
Minor issue, that was rapidly resolved, fantastic customer service. Order dispatched swiftly and via 24hr Royal Mail.
12 juli 2024
Antwoord van Moose E-Bikes & E-Scooters
We’re really grateful and appreciate you taking the time to share your rating with us! Thankyou
Very easy transaction delivery was no…
Very easy transaction delivery was no issues and the customer service very helpful
1 juli 2024
Antwoord van Moose E-Bikes & E-Scooters
Hi Lee, thank-you so much for the five stars!
Good service
10 juli 2024
Antwoord van Moose E-Bikes & E-Scooters
Hiya Sampson,
Thanks for taking the time to leave a review. While we’re glad to hear you had a satisfactory experience, we're committed to delivering excellence, and it seems we have some work to do in this instance.
If you could let us know what we could do better to get the five stars that'd be awesome. Your feedback is crucial in helping us improve!
Thank you,
Moose
Excellent customer service by Bryony
Excellent customer service by Bryony. Emailed with regarding an purchase, I instantly received an email back and it was resolved within 10 minutes.
18 juli 2024
Review zonder uitnodiging
Antwoord van Moose E-Bikes & E-Scooters
Thanks so much for the lovely feedback Devina!
Antwoord van Moose E-Bikes & E-Scooters
Hiya Luke, Thanks for the five stars! Glad we could get it sorted 😊
The delivery took a long time and they…
I am very happy to have bought my scooter here, the company is very responsible and the product they offer is very good, highly recommended
8 juli 2024
Antwoord van Moose E-Bikes & E-Scooters
Hiya Cristhian! Thanks so much for this feedback. We're glad we sorted all of the issues for you 🤩
Antwoord van Moose E-Bikes & E-Scooters
Hiya Jack,
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Small blip resolved promptly!
Prompt delivery & good price for a softshell jacket. Would recommend.
11 juli 2024
Antwoord van Moose E-Bikes & E-Scooters
Thanks for the five stars Mel! Glad we got it sorted 😊
Order on the 9th it came 12th had…
Order on the 9th it came 12th had little issues setting up and got helped straight away Communication was excellent and very patient as am not to good with tech! Highly recommended!
16 juli 2024
Review zonder uitnodiging
Antwoord van Moose E-Bikes & E-Scooters
Hi Nickeisha! Thanks so much for the awesome feedback. We're glad we could get everything resolved quickly and hassle-free!
Great customer service but came with…
Great customer service but came with missing peice
16 juli 2024
Review zonder uitnodiging
Antwoord van Moose E-Bikes & E-Scooters
Hey there Mimi,
Thank you for your feedback. We're thrilled to hear that you had a great customer service experience. We apologise for the inconvenience caused by the missing piece, but we're glad that we were able to resolve it by sending out the parts straight away with next-day delivery as soon as we heard about it.
We look forward to seeing you again in the future.
Antwoord van Moose E-Bikes & E-Scooters
Hi Lee! Thank you so much for sharing your thoughts with us.
We're over the moon that you would recommend us!
We totally get that your order took a bit longer than expected, and we're really sorry about that. As you know, we did our best to make it right by throwing in a free accessory and offering some store credit to say sorry for the delay.
We're all about top-notch customer service here at Moose, so we'd really love to hear how we can knock your socks off and make your next experience a 5-star one!
Thanks a bunch,
The Moose Team
Great customer service from bryony here…
Great customer service from bryony here at moose. Very much was happy to help with my issue and we got to the bottom of things easily. Thanks again!
15 juli 2024
Review zonder uitnodiging
Antwoord van Moose E-Bikes & E-Scooters
Hiya Wesley,
Thanks so much for this amazing feedback. We're glad you had such a positive experience with us.
Fast easy and to be fair this scooter…
Fast easy and to be fair this scooter is beyond what I imagined
10 juli 2024
Antwoord van Moose E-Bikes & E-Scooters
Thanks so much for the five star feedback Andrew!
Antwoord van Moose E-Bikes & E-Scooters
Cheers for the 5 stars sally!
Item recieved on time
Item recieved on time. I was not sent the charger and parts. Replacement was sent the next day though. Great communication by the customer service team.
5 juli 2024
Antwoord van Moose E-Bikes & E-Scooters
Hiya Ishthefaque! Thanks for the five stars! ✨
Quality Electric Scooters
Great price for a top of the range scooter.
Apart from a couple of light scratches on the frame you'd think the scooter was brand new.
Communication (Bryony) was 1st class.
If you're looking for an electric scooter, check out Moose 👌🏻
4 juli 2024
Antwoord van Moose E-Bikes & E-Scooters
Hiya Kevin! Thanks so much for this 1st class feedback. See you around 🤩
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.