more2life  Reviews 

1.514
TrustScore 4.5 uit 5

4,6

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Beoordeeld met 5 van de 5 sterren

The whole process with More2life has been very straightforward, from the initial equity release through to an additional drawdown. Tracy Curzon has also helped by answer an queries quickly and helpful... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

This has been a great company to deal with, right from taking out my original equity release 3 years ago, to recently taking some drawdown cash. I did it all online, it was very straightforward and si... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I took equity release with More2life a couple of years ago and I am in the process of taking from my drawdown availability, I have done most of it online and it has been easy to use. I have been kept... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Yes when posting our acceptance docs, the day after Diane Perrin's reply they had received them and it would be processed in a few five days. This was such good news as our Royal Mail constantly lose... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Hypotheekmakelaar

Geschreven door het bedrijf

The later life lender

more2life

Geschreven door het bedrijf

Since launching in 2008, more2life have become known as an innovator in the lifetime mortgage market and is now one of the largest lifetime mortgage lenders in the UK.
We're commited to our customers!
Behind that success is an experienced, professional team of people dedicated to providing the widest choice of products and the best possible service to our customers.
Your peace of mind
We are fully regulated by the Financial Conduct Authority and only deal with fully qualified, independent advisers, who are specialists in this field. We are also a Board member of the Equity Release Council, an industry body set up to facilitate the safe growth of the equity release market through the development of standards and principles that ensure the fair treatment of customers.

Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 80% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,6

Alle reviews

(1.514)

235 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great service lewis Bentley.

Great service lewis Bentley.

23 oktober 2025
Review zonder uitnodiging
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Antwoord van more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Beoordeeld met 5 van de 5 sterren

More2Life have always been excellent to…

More2Life have always been excellent to deal with everything is handled respectfully and considerately, our current porting request is no exception and has made our deciscion to move home so much easier. I would also like to add that whoever we have dealt with they have been excellent

22 oktober 2025
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Antwoord van more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Beoordeeld met 5 van de 5 sterren

Lewis was so professional and Friendly

Lewis was so professional and Friendly. He answered all my questions promptly, very helpful.

17 oktober 2025
Review zonder uitnodiging
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Antwoord van more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Beoordeeld met 5 van de 5 sterren

Tracy was as all staff have always been…

Tracy was as all staff have always been friendly, understanding helpful and patient with someone who is not the quickest with modern technology

16 oktober 2025
Review zonder uitnodiging
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Antwoord van more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Beoordeeld met 4 van de 5 sterren

Relatively well handled

Relatively well handled

13 oktober 2025
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Antwoord van more2life

Hi we’re happy you’ve had a good experience with us and thank you for taking the time to leave us 4 stars

Beoordeeld met 5 van de 5 sterren

Spoke to Asif today very helpful and…

Spoke to Asif today very helpful and friendly , polite , lovely man

8 oktober 2025
Review zonder uitnodiging
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Antwoord van more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars

Beoordeeld met 1 van de 5 sterren

I took out an equity release mortgage…

I took out an equity release mortgage in Jan 2025 and had no problem with the application process, indeed things went very smoothly. Part of the arrangement was that I would repay £1000 a month to gradually reduce the principal. The first six payments were taken without issue but then payements started to be returned. Puzzelled I contacted More2Life and they told me that they needed further confirmation of ID as I was paying from my business account. I supplied the ID as requested and thought all was well. From that point on all my payments have either been returned or not processed despite a number of phone conversations and sending additional ID. I have no idea why additional ID was requried in the first place and the situation is still unresolved. SLightly ironic that they are refusing to accept money which I don't have to pay!

7 oktober 2025
Review zonder uitnodiging
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Antwoord van more2life

Hi. We’re sorry to hear you’ve not been satisfied with your experience with us. We’re committed to providing you with great customer service and we’ll do all we can to make this right. We’ve sent an email through Trustpilot requesting some more information, as it will help us to look into your concerns and investigate further.

Beoordeeld met 5 van de 5 sterren

This is third request from our funds…

This is third request from our funds and the staff at more2life are fantastic Very helpful polite and friendly.We used the docu sign online received the code to access signed the documents and received Email for Tracy Curzon to say all good.
Thanks.

7 oktober 2025
Review zonder uitnodiging
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Antwoord van more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars

Beoordeeld met 5 van de 5 sterren

Great Service

Excellent company to work with. Very patient and helpful, Tracy Curzon was fab. Thank you.

6 oktober 2025
Review zonder uitnodiging
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Antwoord van more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars

Beoordeeld met 5 van de 5 sterren

This is about 4 th Drawdown I have…

This is about 4 th Drawdown I have asked for. I have found Tracy Curson very helpful and when I was having trouble with Docusign she sent me the paperwork immediately and I was able to sign it and get it returned straight away.
Thank you Tracy Curson.

3 oktober 2025
Review zonder uitnodiging
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Antwoord van more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars

Beoordeeld met 5 van de 5 sterren

My request was understood

My request was understood, and efficiently executed.
The English was good and the sound clear
Thank you Asif

2 oktober 2025
Review zonder uitnodiging
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Antwoord van more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars

Beoordeeld met 5 van de 5 sterren

I thought asif was direct kept very…

I thought asif was direct kept very positive and helpful without waffling and kept things simple and easy to understand.

1 oktober 2025
Review zonder uitnodiging
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Antwoord van more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars

Beoordeeld met 5 van de 5 sterren

Smooth transaction

I have made several drawdowns on my account now and the online process now makes it even easier , having used docu sign and accepted my offer I had missed out sending my bank statement, needed as I had changed banks since opening my more2life account ..
I sent a verified statement from my online bank at 08:23 and by 09:17 had my completion confirmation email from Diane Perrin.
Thank you for another smooth transaction.

1 oktober 2025
Review zonder uitnodiging
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Antwoord van more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars

Beoordeeld met 5 van de 5 sterren

Excellent service and rapid response to…

Excellent service and rapid response to our request for funds. Karol Szaro was polite and professional and sorted things for us on a very timely fashion.
Thank you very much. Highly recommend More2Life and Karol!

30 september 2025
Review zonder uitnodiging
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Antwoord van more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars

Beoordeeld met 5 van de 5 sterren

Cash draw down…

All went very smoothly with the help of Tracy Curzon.

25 september 2025
Review zonder uitnodiging
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Antwoord van more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Beoordeeld met 5 van de 5 sterren

Excellent customer service…

Asif was patient and professional and sorted the technical problem we had. He informed me of each action and was very helpful. He resolved the problem for us very quickly.

29 september 2025
Review zonder uitnodiging
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Antwoord van more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Beoordeeld met 5 van de 5 sterren

Well worth doing.

The process was easy from beginning to end. Jamie Leach was our advisor and made things clear and was helpful throughout.

26 september 2025
Review zonder uitnodiging
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Antwoord van more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Beoordeeld met 5 van de 5 sterren

The new online draw down facility is so…

The new online draw down facility is so easy and quick Karol Szaro was very efficient and polite

23 september 2025
Review zonder uitnodiging
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Antwoord van more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Beoordeeld met 5 van de 5 sterren

Happy Chap

My call was dealt with in a clear and efficient manner by Lucy Robinson who was cheerful and patient with a hard of hearing customer. I would be happy to call her again if I needed to deal with her company again

24 september 2025
Review zonder uitnodiging
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Antwoord van more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

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