Morrison Data Services Reviews 232

I had a failed smart meter installation in 2022 by this company. I complained at the time to that the engineer had updated my electric meter serial number with a smart meter which was never fitted (it kept tripping the circuits so she removed it immediately and reinstated the original one). The engineer also damaged the charger RCD for my electric car!! I complained at the time and was told they had updated the serial number problem, I've just come to change energy supplier and the incorrect electric meter details are there again, I'm 3 years on and still suffering from that disastrous visit that day from a morrisons data service engineer. If someone comes to install a meter from this company, do not let them in, it will be a disaster. I have full names of contacts I'e dealt with (engineer and person taht replied from the complaints team) and can provide as needed.

Mudassar the engineer who fitted the smart meter ,very professional kept me upto date with what he was doing left everthing neat and tidy 100%

Guy who works fororrison Telecoms always dumping cables in housing association bins. It will be reported to council or police as is on constant basics.

This company's operative parked in my driveway to read the meter in the field next to my house. He didn't ask. This has happened before. I think they assume the meter is ours. It isn't, it belongs to the farmer. I have contacted SE Water but although I have filled in a complaint form - twice - on their website, it won't send. I live in a narrow lane, but there is parking nearby, with a short walk. SE Water have said they will pass it on.

Absolute scum bags.

I don’t know who they think they are, but they’re rude, pushy, aggressive and disrespectful.

Never let them in your house.

Had a gas meter fitted on 7 Jan that didn't work nore the ihd he also broke the electric ihd .the tech said it would come online in 24 to 48 hours .this never happened we then had an other tech on the ,27 come he couldn't get the ihd for electric to work.he managed to get gas meter to work by replacing the meter and ihd unit .still have no electric ihd unit thanks to first tech and second one couldn't fix it .bloody useless service .and the companies refused to reply toy complaints .

I had a guy from Morrisons Data Services call at my address on 30/12/24 I told him via the ring doorbell that he didn't need to read my meter as I have a smart meter but he insisted he did , so I told him to come back at 2pm that same day but for some reason he decided to call the next day when I wasn't in only my elderly dad who has dementia and unfortunately my dad let him in but after playing back the video the guy didn’t show any form of identity.
I did email Morrisons on the 30/12/24 to ask them to take me off their list for data collection as I have the right to reject them entry as my gas/ electric company receive all the readings they need . But I’ve had no reply from Morrisons.
Never trust a guy who shows no Id

Had someone called Richard come to my property to change my old gas meter and he was a bit strange. When he came, he made an assumption to me and said: ‘I presume this property is rented.’ As if this was a bad thing. To make it worse, he said he couldn’t change it due to him receiving the wrong serial number and couldn’t match it to meter. He kept saying: ‘I need to be at another job soon’ and he was barely at my property for 15 minutes. So annoying that I have to book another appointment.

I just love their new policy where they do the following:
- verbally abuse customers.
- physically assaulting customers in their own homes.
- attempt to force entry into properties after being denied
- failure to provide notice of appointment to priority homes.
- failure to provide ID when asked for.

Really makes you feel valued as a customer.

Will be reporting this higher, and to everyone in the community.

Disgusting company,3 times in 3 months in a row ripping up pathways starting at 7pm on a Friday with still saws and whacker plates,probably ballsed it up each time and had to come back!I’ll be reporting it to the council and providing cctv evidence

Worst experience and the guy even swore while leaving our property, you should report them to the company and or police, no respect whatsoever.

Zayad from Morrisons Data Services visited our home this morning to replace our ageing gas and electric meters.
We found him very pleasant, very informative and we feel he did an excellent job. Hence 5 stars.

Please scan your qr code. Address not recognised. Phone up. Automated. Please input the MPAN code we left you. You didn't. Then call just hung up. Chase me for it.

Zayad installed our gas smart meter today, he arrived on time and carried out the work in a professional way. He was polite and even took the time to set up and demonstrate our in home display which was very much appreciated. A job well done.

Zayad was brilliant. Friendly and helpful. The install was clean and tidy. Couldn't all fit more.

My experience with these new smart meters has been a painful one since they were fitted a few months ago.
Zayad has restored my confidence in the company and the meters through his determination to get them working and willingness to see the job through to the end.
He was positive and polite from start to finish and it was a pleasure to meet him. Thank you Zayad.

Really appreciate the work of Zayad. I have been waiting 7 years (yes 7) to have my gas and electric meters changed. Lots of people have looked at the job and walked away. He came in efficiently and resolved the issue despite it being challenging. He then gave me further good advice. Excellent work all round a credit to Morrisons Utility Services.

Zayad came to instal our smart meters, very friendly and professional, did a very good job.

Engineer Zayad rang before appointment and confirmed that he was on his way. Diagnosed the issue immediately and promptly resolved the issue.

This cannot be a legal company for what they are doing. Knock on my door ( no appointment booked)to read my meters apparently for OVO , I’m not with OVO . I’m disabled and was still in bed 8am, had to struggle to the door for this nonsense .He said he was told to go in through back gate to take meter readings, I have a NO trespassing sign which obviously made no difference. Had meter checks done 4 weeks ago so now I’m taking legal steps as I’m not standing for this hassle.