Motorfinity Reviews 

This was our second car purchased via Motorfinity. The process is very simple and now we wouldnt use anyone else.
Cameron placed the order and it was all very straight forward.
Fiona and her team organized the delivery which went smoothly as expected.
Thank you to everyone, until the next time!

The team at Motorfinity are always helpful and quick to respond to any questions. Motorfinity kept me updated at every stage of the vehicle purchase process. All of the team provided excellent service and made the process easy. Well done all

Fantastic discount and service from the team. Josh, Lucy, Kitt, Fiona, Rebekah, Amy. Part exchange was excellent and were given a very good price. The delivery of new car was equally very efficient and the guy who delivered the car was extremely patient and happy to answer all questions and queries. With out a doubt would purchase again from motorfinity.

We had very friendly and supporting service from the Motorfinity delivery team, especially Fiona who went above and beyond to support us throughout the whole process.

Friendly customer support all the way through from initial contact to delivery of the new car. Highly recommended and avdeservdf 5 stars from me.

Motorfinity were fantastic from start to finish from both taking my initial order to keeping me updated along the way and sorting out delivery. I would definitely use them again and have recommended them to friends.

I have purchased two cars through Motorfinity and I can say the whole process was brilliant. They take part exchange and your old car is collected and the new one delivered on the same day. The staff are first rate and very helpful from start to finish. You also get brilliant discounts on dealer prices.
I have no hesitation in recommending Motorfinty for the purchase of your new car.

Effort less, very helpful staff throughout, from first contact to delivery, regular updates on progress. Well impressed. Was a special order, so was a time delay but my choice. Unlike dealers who will try to sway you towards what they have coming in, this was me deciding then they order it.

This is my second purchase from Motorfinity and as before I am exceptionally delighted.
It's been an absolute pleasure to deal with everyone that I either spoke with or emailed.
Cameron Jones started the ball rolling in processing my order, I simply provided him with the spec directly from Audi UK.
I dealt with Cameron 5 years ago on my first purchase and he had just stated with Motorfinity; the fact that he's still there speaks volumes.
Kitt Matrix then provided details of discounted service plans which I had not had before through Motorfinity, only direct with Audi. I was a little apprehensive because it was difficult to compare with Audi pricing but Kitt quickly provided me with a breakdown, facts and figures and I was quickly convinced, no hard or pressure selling at all....wonderful
The delivery team then took over, headed by Katie Powell who kept me up to date with progress from build week to it landing on a UK dockside and then to the final delivery day.
Cameron processed my PX and got a very fair price for it, saved so much hassle for me, such a joy.
I had a very tight window for delivery due to pre-booked holidays but the whole team took it on board and worked hard to ensure it was delivered just 2 days prior to my holiday.
Special mention to both the companies who delivered the new vehicle and collected the PX, it all went very smoothly apart from the delivery driver's satnav that took him and his articulated trailer on a single track winding road instead of the main road for some reason!!!
Thank you everyone, look forward to doing it all again in a few years time when I've saved my pennies up again!!

All ran very smoothly. I was slightly nervous of passing over a lot of money on line before receipt of vehicle but Trustpilot reviews are very good.
On some communications, responses were a little slow and I would have liked to have had receipts for part payments made.
The delivery service was good but there was a second signature box which I was asked to sign without seeing the full document. In hindsight, this should not have happened. All minor points as all turned out well.

Originally worried that the old adage If It Looks Too Good To Be True it probably is, so where is the catch. Well there isn’t one I saved over £8k on brand new VW Tiguan. The whole process was seamless, follow all the instructions, all worked as I would have hoped. The team at Motorfinity had it all covered, if I was marking their course work A*.
Anything I didn’t like - no, however if you’re happy to buy a car unseen then it’s for you. My car was delivered on a transporter at the agreed time and date was as I hoped with just 5 miles on the clock it was just out of the factory condition, perhaps the valeter could invest in a new cloth the windscreen was smeared but hey I am being very picky.
Motorfinity did offer a not very competitive trade in on my old VW but I don’t think that’s their game, sites like Motorway (others are available), would have given me a better price. How do they do I may be wrong but I think they can tap into the huge discounts available through fleet purchases. It’s a win win.

This is a must what a really good way to purchase a car
From chatting with Luke who helped with the initial purchase and arranging trade in to Fiona who is really on it in dealing with customers and all concerned
The whole team appear to be fully committed to customer satisfaction also many thanks to Kitt and Katie keep up the good work Excellent 👏
What else can I say
Well done to all

Fiona and Luke has done a great job . Very response and helpful. One star less just because the car took a while to arrive otherwise no issues

Ordering the car and the process of buying the car has been very easy. It's worth visiting dealerships to have look at the cars as well because you are just looking at pictures otherwise. It's also a very good price.
The problem was the delivery time. In fairness this may not be completely attributable to Motorfinity. It could be the manufacturer. Having ordered in Jan for April the car is due to be delivered in mid June. Hope the car is okay after the wait.

From pre-sales to post-sales what an amazing team. I couldn't ask for more, I couldn't be happier with how easy these guys made my journey to my brand new car at an incredible good price. My dream car delivered to my door 100% hassle free. Thank you Faye, Kitt, Katie and everyone else working on the background. I shall repeat this dream with Motorfinity in a few years.

I have had a dreadful experience with Motorfinity.
I enquired about a new Lexus NX on the 15th January 2026, I was informed the delivery date would be March 2026. I completed my order form on the 20th January 2026 and by this time I was informed the delivery date was April 2026. I received my vehicle on the 9th June 2026, very disappointed to say the least. Whilst waiting for my vehicle I had emailed the delivery team re updates , some of the replies very rude and abrupt [ the cheek of my asking for an update ].In my humble opinion Motorfinity are very poor giving out updates . Due to receiving my vehicle nearly 5 months after ordering it, my own vehicle had depreciated nearly £2000 from what I had budgeted for re the sale of my old car and purchase of the new car.
Will never use Motorfinity again

When vehicle we were trading in was written off three days before sale. Motorfinity delayed the delivery whist we were paid out by insurance company and took a weeks holiday. The new Lexus was delivered at the correct time on the rearranged date and at a price a main dealer could not match. All the staff we dealt with were very professional particularly Faye and Fiona.

Really happy with my decision to purchase my new car from Motorfinity - Olivia and Lucy were amazing in answering questions and keeping me up to date with the car delivery. Great communication from the delivery driver Craig who was on time and explained car features and Nathan who collected my old car. I am already loving my new Toyota having been a Ford gal!

Great experience. Guided through process seamlessly. Considerably better deal than available direct through dealership ( and I checked). An estimated time for delivery was given with no guarantees but the car was delivered within this time frame. No complaints at all. Big thanks to Lucy and Cameron.

I would avoid using this company, especially if you are paying the full amount for your new car.

The fact you are forced to pay for your car upfront in full before ever seeing the vehicle, leaves you at a huge disadvantage from a consumer rights point of view and from a financial point of view.

I have used Drive the Deal, Car Wow, and Broadspeed all with excellent service and way better than this company. You pay a deposit and see the car and the pay the balance with them after you are happy. A much better system.

I ordered a new car, paid upfront and had to have it insured for the day it arrived at my address. I was told it was to be delivered on a transporter to keep only minimal mileage on the new car.

I was contacted at 1430 hours on the day of delivery that the car would not be delivered, as it had been damaged at the dealership. The damage was discovered by the delivery driver on the day of delivery and missed on the PDI by the dealer. I was sent a picture by Motorfinity of damage, that I was informed was to the rear of the vehicle, a deep scratch and gouge down to the primer.

I was told the damage would be repaired and I would get a new delivery date. So I was paying for insurance and lost interest on the initial full payment and without a car.

The car was eventually delivered just two days short of two weeks later. The car arrived filthy inside with mud and gravel and finger marks all over the central console, with 29 miles on the clock. I discovered scratches down the rear offside back pillar of the vehicle. I checked the rear of the vehicle and could find no sign of the damage, as shown in the picture sent to me, it was soon to become obvious why not.

There was no explanation of why there was 29 miles now on the clock, but from the state of the interior it was obvious some one at the dealership had been using the car.

No help or assistance was forthcoming from Motorfinity and we had to deal with a rude and uninterested dealership ourselves. They eventually agreed to send out a repair team to my address, to repair the scratches. This was to be carried out in two further weeks time. They could not explain the mileage on the car, at this time, but they said it was much less at the dealership!?

So nearly a month with no vehicle that was costing me money in terms of no car, insurance payments and lost interest, plus now devalued by the increased mileage.

For the inconvenience I was offered a £50 valet and a bootliner.

The car was repaired on my drive, a month after it should have arrived in pristine new car condition.

So I drove it for the first time to a ceramic paint protection company. They contacted me shortly after drop off, to ask if I knew the car was damaged on the drivers door. I was in shock and immediately went to see the damage.

I could not believe it when they showed my the damage on the drivers door, it was exactly the same as portrayed in the picture sent to me by Motorfinity, but it had been poorly spray painted and not sanded back and correctly filled.

I had been falsely told by Motorfinity and the dealer this damage was at the rear of the vehicle.

I took the car to a local independent paint repair company and they quoted me £377 to repair the door.

So an independent company is quoting me £377 to repair a brand new car and a repair Motorfinity and the dealer had said was repaired correctly.

I made a formal complaint and Motorfinity and the dealership have completely ignored the facts and evidence provided, even the independent evidence of the paint repair company .

They now claim the mileage put on the car was to drive it on the road to the paint shop, and 12 miles on a PDI drive. I am not sure why they would think either would be authorised or acceptable with a new car?.

Especially when they couldn't even see the damage on the drivers door found by the delivery driver on delivery day, during the 12 mile drive in my car.

I asked for the £377 cost of repair or for them to repair the vehicle, and some good will gesture for all the financial loss, devaluing of the car and the inconvience.

I was offered the £50 valet, a set of car matts and a boot liner that they claim comes to the value of £200. That doesn't even cover the repair cost.

Motorfinity showed no support or customer service and just supported the dealership.

I have sent my case to the Motor Ombudsman.

Avoid them at all costs.

I am interested and astounded that Motorfinity and the dealership seemed to be wanting some recognition for the repairs, or should I say based on the independent examination, attempted repairs of the car?!! It is supposed to be a brand new car, it should arrive in perfect condition, they can spend millions repairing it and it still would not matter as it should never have been damaged in the first place.