I'd never used Motorpoint before, but they had the car I wanted at the best price and I was impressed with my experience. From speaking with Faheem Ramzan, everything went smoothly. Motorpoint moved t... Toon meer
Locatie
Wijzig locatieDurham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
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Lees wat reviewers zeggen
Another 5* review for Motorpoint online and Motorpoint Birtley. Motorpoint make car buying so easy that this is my fourth car from them! I reserved online and was helped through the process by Paul, w... Toon meer
Good staff, helpful to my kind of choices in cars and related issues. Cannot speak more highly of the advisor( Megan Parker)who brought me through the process. Result everyone happy and I need to pop... Toon meer
Bedrijf heeft geantwoord
The guy who i first had contact with was great but when I went to collect the car a few days later he was on holiday and the guy I was dealing with seemed very distant and uninterested. Also the car w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Geschreven door het bedrijf
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contactgegevens
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, Verenigd Koninkrijk
- 0191 2837864
Over 1000 new cars every week
4,6
Uitstekend
923 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very friendly and welcoming staff
Very friendly and welcoming staff, the whole process from start to finish was quick and we were kept up to date throughout, I would definitely recommend Motorpoint.
8 juni 2026
Antwoord van Motorpoint - Birtley
Hi Allison,
Thank you for your review! I am pleased to hear you would recommend Motorpoint to your friends and family and that your experience was a good one throughout!
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Just purchased and collected my third…
Just purchased and collected my third car from motorpoint Birtley. All of the staff are extremely pleasant, helpful and friendly. There are a great variety of vehicles on display all at very competitive prices.
I received excellent service from Amanda from my initial enquiry through to collection of my car. Highly recommended and I will no doubt return in the future to upgrade my car.
13 juni 2026
Review zonder uitnodiging
Antwoord van Motorpoint - Birtley
Good Morning,
We are so pleased to hear about your positive experience with us! It's wonderful that you found our staff pleasant and helpful, and that you appreciated the variety and competitive prices of our vehicles. I will pass your feedback onto Amanda and the team.
Enjoy your new car! 🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Antwoord van Motorpoint - Birtley
Hi,
We are so glad you had an excellent experience and enjoyed your time with us! Thank you for the review!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Wasn't shown around the vehicle…
Wasn't shown around the vehicle correctly or shown how to use the incar entertainment system, ie folding mirrors,phone connections etc.. damage to the rear seats after taking parcel shelf out. Just not a very good handover. "Rushed"
4 mei 2026
Antwoord van Motorpoint - Birtley
Hi Sarah,
We appreciate your feedback regarding your recent handover experience. We are sorry the process felt rushed and key features were not demonstrated. We will review our procedures to prevent this.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Everything went smoothly when buy a car…
Everything went smoothly when buy a car from motorpoint thank
1 juni 2026
Antwoord van Motorpoint - Birtley
Hi Michael,
We're glad everything went smoothly with your car purchase. Thank you for your feedback!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Excellent staff
Excellent staff, salesman Lee full of knowledge about the vehicle on sale, Lee sales manager going straight to the top, well done lads and lassies at motorpoint Birtley.
3 juni 2026
Antwoord van Motorpoint - Birtley
Hi Steve,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and that you found Lee really helpful!
I will be sure to pass your kind words onto the team and if we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great choice of cars and lovely people
Great choice of cars, very good service from good people. However there were issues transferring my private registration which because of the delay involved I incurred and extra £150.00 cost!
2 juni 2026
Antwoord van Motorpoint - Birtley
Hi John,
We appreciate your feedback on our service and car selection. We are sorry to hear about the issue with your private registration transfer and the additional cost incurred. If you wish to discuss this further please drop me an email on kimberley.herron@motorpoint.co.uk.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great customer service.
5 juni 2026
Antwoord van Motorpoint - Birtley
Hi Clare,
Thanks for your review! I am thrilled to hear your experience was a good one and we hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Customer service first quality of my…
Customer service first quality of my vehicle second!
6 juni 2026
Antwoord van Motorpoint - Birtley
Hi Simon,
We're delighted you appreciate our service and vehicle quality! Please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great customer service Kate Smith was…
Great customer service Kate Smith was brilliant looking after us patience and great at looking after us on a tricky situation thanks again
3 juni 2026
Antwoord van Motorpoint - Birtley
Hi Kenneth,
Thank you for leaving us a fantastic review! I am pleased to hear Kate was able to offer you a great service and you enjoyed the car-buying experience.
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Antwoord van Motorpoint - Birtley
Hi Diane,
Thanks for taking the time to leave us a great review! I am pleased to hear that your expeerience was a good one!
Please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
No pressure from sales staff
No pressure from sales staff. Great price for my part exchange
3 juni 2026
Antwoord van Motorpoint - Birtley
Hi Eddie,
Thank you for taking the time to leave us a great review! I am pleased you enjoyed the stress-free car buying experience and that you were happy with your part exchange price. If we can assist you further please do not hesitate to get in touch!
Kind regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Excellent experience
The ease of purchasing my new car. The sales assistant, Lynn was really friendly but professional.
29 mei 2026
Antwoord van Motorpoint - Birtley
Hi Mrs McLeod,
We're so glad you had an easy car-buying experience. We appreciate your kind words about our team. I will be sure to pass your kind words onto Lynn and the rest of the team!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Excellent 10/10 for Service
Was welcomed by Jordan as I entered he explained the layout of the showroom and outside and left me to have a good look around no pushy sales talk like other dealerships, after a look around and seeing the car I went to view he talked me through everything I needed to know.
From first entering to purchasing the car and collecting it I could not have had a more pleasant experience, a big thank you to Jordan and Motorpoint
23 mei 2026
Review zonder uitnodiging
Antwoord van Motorpoint - Birtley
Hi Jimmy,
We're delighted to hear you had such a pleasant experience from start to finish. It's wonderful to know our team made you feel welcome and helped you find the perfect car without any pressure. Thank you for your kind feedback!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Staff never got back with answers
Staff never got back with answers, but I would just go to Motorpoint itself, because online isn’t working for me.
26 mei 2026
Antwoord van Motorpoint - Birtley
Hi Roy,
I am sorry to hear your experience wasn't a great one and that you were not given the answers you needed. Drop me an email on kimberley.herron@motorpoint.co.uk if you have any questions and I will try my best to answer them for you!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Antwoord van Motorpoint - Birtley
Hi Gilbert,
We're delighted to hear you consistently receive brilliant service from us. Thank you for your feedback!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Antwoord van Motorpoint - Birtley
Hi Simon,
Thanks for your review! I am pleased you felt as though the team were helpful throughout your time in the showroom!
If we can help further please get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
I recently bought a car from Motorpoint…
I recently bought a car from Motorpoint and wanted to say a huge thank you to Megan for making the whole experience so easy and enjoyable. She was friendly, helpful, professional, and never once made me feel pressured into buying anything.
What really stood out was how she went above and beyond to help me. During my test drive, the car I was originally planning to buy was actually sold, but Megan quickly thought on her feet and found me an alternative vehicle that turned out to be even better than the one I was about to pay for!
Her customer service, quick thinking, and genuine approach made all the difference. Megan is a real asset to Motorpoint and I wouldn’t hesitate to recommend her to anyone looking for a new car.
26 mei 2026
Review zonder uitnodiging
Antwoord van Motorpoint - Birtley
Hi Dean,
Thank you for your review! I am pleased to hear Megan was able to offer you a great car-buying experience! If we can assist you any further please do not hesitate to get in touch & I will be sure to pass your feedback over to Megan and the team!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Friendly staff
Friendly staff, on arrival was made to feel valued. Lovely clean showroom ,great selection of cars to chose from.
22 mei 2026
Antwoord van Motorpoint - Birtley
Hi Anne,
Thank you for your great review! We're so glad you felt valued and enjoyed our clean showroom and car selection. If we can assist you further please do not hesitate to get in touch!
Enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Antwoord van Motorpoint - Birtley
Hi Karen,
Thank you for your great review! I am pleased to hear you had a smooth and easy car buying experience with us and the team looked after you! If we can help further please do not hesitate to let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
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