Motorpoint - Chingford Reviews 

Trustworthy and friendly

The family's bought 4 cars from here already, always a great experience.

Had Zeynep help us today, excellent service

Zynab been great at explaining and being patient with us. Great saleswoman

Welcoming and professional

Excellent service. Amazing staff, especially Zeynep. Makes changes car so so easy.

Choice of vehicles available

Zeynep was absolutely fantastic from start to finish. She was friendly, knowledgeable, and made the whole process of buying my new car easy and stress-free. There was no pressure to make a decision, and she took the time to answer all of my questions and explain everything clearly. I really appreciated her patience and excellent customer service. I would highly recommend Zeynep and Motorpoint to anyone looking for a new car. Thank you for making it such a positive experience!

Friendly customer service and all details of your purchase were clearly explained.

Zeynep and Osman were very professional and helpful when buying my car. They were very patient, answered all my questions, showed me how to use the functions of the car properly and supported me through the follow up documents. Thank you so much for making it a easy process.

Very good service and experience when purchasing a new vehicle today. Our Sales Executive, Zeynep Salman, was patient, thorough and explained everything clearly throughout the process.

Be wary when buying a car from Motorpoint. I bought a 2 year old Skoda Karoq. The purchase experience itself was fine, although I encountered a few gentle pressure tactics from the person I dealt with, such as, 'If you don't come back today I can't be sure the car will still be here tomorrow,' and when I did return, and was deciding what to do, 'We need to do this quick, as my team that processes the car will need to go home soon'. Ultimately, I bought the car, which was my decision, and I was slightly naive, as I hadn't previously bought a car in over 20 years (to which he reassured me, 'You have absolutely nothing to worry about, we're a massive reputable company that isn't going anywhere and can't afford to o anything wrong). Lesson learned.

The car itself runs fine (to date), but I was disappointed to learn it had undergone extensive touch-ups and paint corrections to mask damage. At 5pm in the pouring rain, and due to how the cars are prepared, the issues were difficult to spot; however, after a few days, they became quite noticeable. I took the car to a detailer who was pretty shocked - the whole bonnet and front wing had been repainted, and some of the damage is now visible again. (He was also appalled at how dirty the engine bay was, but that's a different story). I now have to pay a decent amount of money to get the car repaired and brought to the standard I would have assumed Motorpoint would sell the car in.

I initially didn't plan to leave a review, but after emailing to let them know my frustrations and receiving a delayed and polite response that essentially said, 'It's your fault; there's nothing we can do about it,' it left a poor taste in my mouth. I 100% accept I could have inspected the car better. But what Motorpoint could do is ensure they tell customers about any pre-existing or previous damage on the cars they sell. That doesn't seem like an inappropriate ask.

I won't buy from Motorpoint again, and I write this review in the hope that others will think twice. And if you do decide to use them, inspect the car better than I did, and ask specific questions about any corrective work that has been done

Just lovely people there osmen is a top guy and zanam as well thanks again for all your help and support 6 stars

Very organised and smooth handover of the vehicle. Mine was part exchanged and took no time at all.

Your staff are a credit to you.

Your price match not so much...
Otherwise it would have been 5*

I couldn't have asked for a better experience! Zeynap were so friendly, helpful, and easy to deal with from start to finish. Never felt pressured, and made buying my car feel simple and stress-free. I'm really grateful for all their her and would happily recommend them to anyone looking for a great car-buying experience. Thanks again!

The process of purchasing a car from MotorPoint is seamless, from reviewing potential cars on line, with plenty of information provided to assist with determining your car choice, booking your car for its test drive, trade in of your old car and purchase of your new car is pretty painless, this is my 4th purchased from MotorPoint now, it’s just makes purchasing a car hassle free, would highly recommend.

Zeynep at Chingford was super helpful, friendly and knowledgeable. Definitely put me at ease buying a car. Would recommend to anyone.

Nik and Zeynep were very professional, experienced and knowledgeable from the second I walked into the shop. Put me at ease instantly.

A very friendly and professional service. Answered all our qy, organised the paperwork. The car was immaculate. Zaynap iwas a pleasure to deal with.
Satisfied customer.

Absolutely amazing service from Zaynep!
She was so lovely and helpful. Got us over some problems ( caused by us) . Big pack on the back and a pay rise for her professionalism in looking after us.