Motorpoint - Chingford Reviews 

Staff are welcoming, premises are clean attractive. Fair range of cars good no pressure system of leaving you with the car to look at your leisure. Good customer parking.

I purchased a Nissan Leaf from Motorpoint in late 2025. Within three months the battery failed completely. I have now been without my car for 76 days and the repair is still not complete despite a written promise earlier this month it would be returned within 7-10 days — a promise that has been broken.
During this time I have had to often chase the repair myself, as Motorpoint told me they were also unable to contact the garage carrying out the work. A courtesy car was offered only after I raised a formal complaint, nearly two months after the breakdown.

I have raised a formal complaint with the Motor Ombudsman. Motorpoint has declined to engage with my compensation claim.
I would caution anyone buying a used vehicle from Motorpoint to ensure they understand their rights under the Consumer Rights Act 2015 before purchasing.

Good customer service only one thing the car should at least given a new car mat at least. It’s a lot of money spending to purchase a car the least you can get is a Mat.

Easy process of buying a car, the staff are lovely they really look after you, only issue is the pressure to buy Williams paint at an expensive cost! Otherwise I’m very happy with my purchase and part exchange.
Many thanks Motorpoint Chingford

Every one was very helpful with my purchase,in every way,thank you 👍👏

Excellent service from point of order to collection and best prices around. A1 company to buy from - special mention to staff in Chingford who made collection quick and painless.

I had a fantastic experience with Görkem and Zeynep at Motorpoint. They handled the sale of my car from start to finish with complete professionalism and care. Both were incredibly knowledgeable, transparent, and efficient throughout the entire process, making what could have been a stressful experience feel smooth and straightforward.

Their communication was excellent, always keeping me updated and answering any questions promptly. It was clear they genuinely care about their customers and take pride in delivering a high level of service.

I wouldn’t hesitate to recommend Görkem and Zeynep to anyone looking to buy or sell a car. A truly professional and reliable team—thank you both for such a great experience!

Friendly and efficient service. We would recommend using them.

We would have benefitted from a better ‘handover’ of the car we bought ie explanation of the car’s controls etc.

I’ve been purchasing cars from Chingford Motorpoint for over 20 years. Great service, great quality cars and reassurance. On my visit this time Os and Chloe were exceptionally helpful and patient.

Initial contact v blood,spoke to Paul...day of changeover was delayed by one day which cost me extra money with my insurance company... picking up car was ok apart from my part x being downgraded by £200...which caused a problem as I don't do internet banking and motorpoint don't do card machine etc...had to frinng my bank and they could not help me,found this stressful, eventually they sent a link to my phone and was able to pay with gpay...not everyone has internet banking so they need to redress this...the girl who delt with me was v good though...holly?

The customer service was 10/10. Accommodated to my price range and style of car I wanted as well as advising me on extra’s for my new car which will be very beneficial for me! Ibrahim is a brilliant salesman and would definitely recommend people to see him if you are interested in buying a car!

Am fost foarte repede aranjat, serviciu frumos aplaudat

Absolutely fantastic service, the salesman was brilliant. No hard sell, extremely knowledgeable and I’m very happy with the deal. The service was exceptional.

I saw a car online in the Newport Pagnell branch and for a fee was able to have it delivered to Chingford. Inspected and test drove the car and all seems fine. Staff helpful and efficient.

We were met by a lovely Sales Executive - Zeynep. From the beginning to the end, Zeynep handle our purchase with excellent service and compassion. Zeynab was able to answer all our questions, and understood our needs. She was not pushy at all and nor were we rushed. We cannot thank Zeynep enough for her great service.

My experience with Motorpoint was excellent from start to finish. The entire process, including the finance and part-exchange, was incredibly smooth and efficient. While a TPMS (tyre pressure) issue did arise on the drive home, I’ve already been in contact with the team. Given how great the service has been so far, I’m confident they will resolve this quickly and maintain their high standards.

Honest n helpful

The young lady that dealt with me was very welcoming , patient and informative.

Motorpoint customer service was first class the staff was knowledgeable professional and informative I would recommend them due to my wonderful experience. Thank you.

​I am extremely disappointed with my experience at Motorpoint. I paid a deposit for a BMW 2 Series and travelled over 120 miles to view the car, only to find both headlights were compromised,one with severe condensation and the other clearly letting in water.

​Despite these being safety-critical components, I was told the car had passed all quality and safety checks. Even more concerning was the salesperson's claim that the issue would "get better with driving." My own research shows this is a known issue where the headlight housing develops cracks, and "driving it off" will not fix a physical seal breach.

​When I asked if their warranty would cover a replacement if the issue persisted, the staff were "unsure" and eventually admitted the car was priced lower because of the headlights. This is the definition of a lack of transparency. I truly wonder if they are going to continue to advertise this car as "quality checked" while knowingly hiding this fault from the next person. If a car is priced down for a specific defect, that fault must be advertised upfront so people don't waste time and money travelling to see it.

​I asked for a price reduction or a guarantee of a post-sale fix, both of which were refused. I have since requested my deposit back. Buyers beware: check these cars thoroughly, as they seem happy to pass off known defects as minor issues.