Motorpoint - Coventry Reviews 427

I found the whole experience at Motorpoint really easy and hassle free. You are allowed time to look round the cars without anyone following you. Also the team are really friendly and professional would highly recommend them.

It was a very professional, stress free experience.

Wery good service and good luck

Excellent customer service after issues before with main dealers … recommended by my brother ….all the staff were helpful throughout the process …. Would definitely be coming back to these guys …..

The service was brilliant The salesmen H was fantastic he listened to what we wanted and found the perfect car i would definitely recommend motor point

I specifically searched for a car with a reversing camera, and this vehicle was clearly advertised as having one—both on AutoTrader and the dealer’s own website.

Based on that, I made a 3-hour round trip to view it.

From the moment I arrived, the experience was poor. The showroom was quiet, yet instead of showing us the car, the salesperson vaguely pointed to an area and left us to find it ourselves.

When we eventually located the vehicle, it became clear it did not have a reversing camera as advertised. I had to show them their own listings before they acknowledged it—and even then, there was no apology for the inconvenience or wasted journey.

Despite this, we were still open to doing a deal.

However, things went further downhill:

* When I asked about price flexibility, I was told there was none because they “wouldn’t get finance commission” from a cash buyer.
* For part exchange, I was given a figure £3,500 lower than quotes from BMW and other garages—without even inspecting my car.
* When I challenged this, the response was dismissive and rude: “Well go to BMW then.”

The attitude throughout was arrogant and unprofessional. To make matters worse, the salesperson then openly spoke negatively about me to a colleague nearby.

When I raised the issue of false advertising again, the response was dismissive: “These cars don’t normally have a reversing camera.” That’s irrelevant—the car was advertised as having one, and that’s why I travelled to see it.

In the end, the combination of misleading advertising, poor customer service, and lack of basic professionalism meant we walked away.

I did exactly what they suggested—I went to BMW and bought a car the same day.

I would strongly advise others to avoid this dealership.

Was met by Toby as we walked through the door and he took care of everything, explaining everything in detail. Excellent customer service and the car we brought is absolutely fantastic. Thanks Toby for all your help.

Lovely car , commutation could have been better as I asked questions by email prior to purchasing that were ignored,
Valeting of the car wasn’t to motor points usual high standards.

Great customer service and I love my new car

Problem free purchase.
Polite and helpful staff.

The process from start to finish was very easy and problem free. Ash was great and demonstrated the features of the car clearly (answering my many questions 😃). Altogether a great experience and I would recommend Motorpoint Coventry to anyone.

The sales person Hawdung was most pleasant and helpful and would recommend Motorpoint as the initial telephone enquiry dealt with Josh Gray gave us a really good deal.

Very professional and efficient experience in buying our car.
Ash was particularly impressive from the outset. The whole experience has encouraged me to use Motorpoint in the future…..though hopefully not too soon!

Beast team motor points

It was great searched for the best deal… Thanks to Mathew and Toby for making everything smooth and efficient

Very laid back no pressure to buy had one issue that was dealt with well . Always welcoming with any questions special thanks to Joseph and Adam .

Great staff great cars no pressure good coffee and well run by Simon at coventr.l have Bought 14 cars for family and friends and that says it all

Perfect customer service
From beginning to end

I have recently purchased a car from Motor Point consequently I am hoping for trouble free motoring for a while.
The reason I have given five stars is for the Customer Service from the Senior Sales Executive Victoria.
From the enquiry through to purchase she was there for me with prompt e mail and text responses to all my queries and concerns.She guided me through the process with patience and empathy.
Well done Motor Point.

Was very straight forward purchase pleasant sales guy who was very patient and knowable of the cars for sale