Motorpoint - Derby Reviews 

Used motorpoint for last 10 years plus always been good ,josh on sales team at derby was brilliant

A good experience overall with a couple of issues. First of all the milage advertised was 600 miles more than advertised. Secondly my trade in was on a private plate. I was told that the £250 required ,pending me handing over my trade in with it,s original V5 , would be refunded. This was not the case.I returned and queried the £50 refund . I was shown the figures which were correct but did not match up with what I was told originally. Thirdly the vehicle prep was not up to the standard I would expect.All that said I am happy with the overall experience and will use motorpoint again.

Maidstone branch were amazing - Izzy was extremely helpful.
Online branch(?Derby) Mr Tamber - shocking customer experience - why it takes over 2 weeks to produce a sales invoice is utterly outrageous. Unhelpful, disinterested, dismissive and zero customer skills! Was glad when he went on leave and Lewis Powell took over - we finally got the van we had been trying to purchase for 2 weeks! Thanks Lewis!

Very helpful and no pressure

No pressure to purchase , you decide and then the process just runs smoothly

Cannot fault anything the staff did. Would not have any hesitation in recommending them.

Very helpful thou out the buying process,at both oldbury store where I started the buying process and derby store where I bought my Nissan .after service has been excellent as well

Great customer service from Corey made myself and my family feel at ease

Jake Blount was professional, knowledgeable, friendly, organised.
The sale went through smoothly. Didn’t feel under pressure to purchased. Felt a very good atmosphere.

Lovely service and not too pushy, super friendly.

Brilliant service. Wasn’t rushed. Explained everything. Had phone calls and texts and emails to guide me through the process. Felt it was a personal service catered to me as I have changed to a hybrid car. I was reassured and nothing was too much trouble for Jake my sales lead.

After an initial lack of communication,the experience was improved and the staff at derby were both helpful and professional in their approach to this transaction

Smooth experience from test drive to purchase

Team work was very good, the staff were very helpful and polite from start to finish and the transaction went very smoothly. Would definitely recommend Motorpoint to others and would definitely go back

Our experience was smooth from start to finish!! Excellent communication and Franky gave great customer service!

The staff were very good and let us look at cars without bothering us.

Went from Birmingham to Derby to pick my Audi up was greeted asked to wait little long but a customer service manager Debbie Reid was outstanding in her job she made the experienced easy very helpful very nice lady would buy from Derby again and travel from Birmingham to Derby again for that customer service

Buying a car was made very easy.
Also had plenty of petrol when leaving which was a huge bonus.
No hard sales.
Highly recommended.

Overall great but can do better with customer service. Had an issue where my payment was not reflecting on their account and I was passed to so many different people any none of them were actually helping. Overall the derby staff 10/10 with their service. Bailey and Taylor in the derby store were great.