Motorpoint - Ipswich Reviews 269

I was impressed by Cameron at your Ipswich branch. He was extremely helpful and friendly. All information was swiftly provided

Impressive staff with no hard sell and plenty of help as required.
On collecting car staff completed all the paperwork work including sorting road tax.
Was a pleasure dealing with Motorpoint Ipswich

Very easy process and absolutely no pressure! Great salesman and ultimately we have ended up with a great car.

Original negotiation with Tom, laid back, not pushy. Kept everything simple. Sealed the deal for me. Collection - tiny issues resolved swiftly and professionally by James, smooth and smiley! And Declan - excellent customer service - shoddy cup of tea! Seriously impressive.

My experience was great . There a relaxed.l approach when I entered the car sales . Greeted with a smile and hanshake and formal names. I felt very comfortable . There was no pressure at all into buying a car . I was offered a beverage and use of toilet . James and declan were very courteous and polite . I was shown the cars i wanted to look at and offered a test drive . Everything was above board and gueniune. I was helped to find the right car for me which was very which was very helpful and I was completely satisfied. car was cleaned and immaculate before I took it home. Tyres were checked before I left to go home and new tyres replaced.quickly.. I was very satisfied with my car . James and declan were amazing nice and polite and trustworthy. I woild definitely shop there again in the future and have already recommended them to friends.
Excellent car show room woth fantastic.staff. James and declan you were the best

Fantastic service from start to finish. Saw the car I wanted and they rang me about the car almost immediately. I spoke to Michael who was super helpful. They arranged to move it from Newport to Ipswich. I was updated throughout. Again when I picked the car up, Cameron was brilliant. I would recommend Motorpoint to anyone wanting a new car. Great service, great price and a fantastic car.

The sale advisors are knowledgeable, patient, helpful and professional.

The whole service took longer than expected due to technology issues.
But upon it all, a very good service.

Well done to the lady who served me last. She did a brilliant job!

I felt rather pressured into agreeing to having the special coating put on the car which boosted up the payments and have ended up paying more than I thought like £40 more than I thought and the car I exchanged had a full tank of petrol and there was no offer of giving me the car I bought of a full tank of petrol which in this day and age would have been a good thing to do

Friendly, helpful staff whose aim is to 'make it happen' inside your budget and realistic desires.
A seemingly endless series of good quality options.

Motorpoint's Customer Service was very accomplished which made the transaction of buying my car a smooth and enjoyable experience while also being very competitive in the market place.

My Renault EV vehicle pick up at your Ipswich branch was very good. Staff efficient and friendly and organised... A good experience.

Always friendly and helpful. Best prices always given.Happy with the service. especially at Ipswich where we was seen by Ollie and the receptionist Sheree well done Ipswich

Efficient service. Courteous staff, competitive price of vehicle. Wish I had found out about Motorpoint sooner.

We were treated really well, in a very professional,but friendly manor. A far cry from a few years ago!!
From Kelvin to Tom, and all at Ipswich,many thanks.

To date.
Since buying our car in January it has been back for a problem with the oil warning telling us to return it to their workshop 3 times..It needed to go there because it happened wihin the first 2 weeks after saleand .
And once to a workshop of our choosing for a problem with the engine exhaust centre for something covered by the warranty.( job well done)
On each occasion we had hours of difficulty in communicating with the Ipswich branch, including being assured on the last occasion that when we brought the car in it would be done in their workshop while we waited.Got there and my husband was told by the technician that 'they didn't have a workshop to deal with the problem, but used a local garage..and moreover, that it was the 'first that he had heard of it'
Car left for repair and issued with a courtesy car.Phoned the following day' could we take the courtesy car back to Ipswich as they thought that they 'had left some papers in it'
Our response was polite than they deserved.We searched the car rang them back ( having been give a direct number) and told them that there were no papers in the car.
Car done.Message light out.Assured all checked.
Brought car home.
Next day the oil light came back on!
Weekend,so phoned this morning, no we the technician didn't take calls,we could only leave a message.Also my husband was patronised by being how the receptionist ' did understand my lovely' Yuk!
Please see the review on Google that I wrote on their last promise to sort this once and for all...and the apology and and request for US TO PHONE THEM if we wanted to discuss it.
We await with no hope what so ever, the now being seen by someone capable of of doing the simple job of testing the sensors and/or the glow plugs,which,as the car had been overfilled and they had drained it ( after telling us thst the oil levels were satisfactory) .
Our cynism was justified.An email arrived.They stick rigidly to the policy of 1, their workshop and say 'all okay'
2 we complain and it goes back to the workshop and more work done if necessary.
3 Whoopee! If it is still not right they go to a third party garage.
So.Regardless of customer experience of their workshop they keep to this policy.
Costing us at regular intervals the price of deisel for the return journey from our village and the use of any car that they have available as a courtesy car...regardless of whether it is suitable to meet our needs or not.
We were magnanimously told that if we wish, we can take the car to them(again) have a courtesy car (again.Third time since the car was purchased in mid January) and....guess what...we can leave the car with them.They will look again Do what's necessary.Test drive it. Take it to the third party garage to be done then if necessary.
They seem to forget that this will be the third time that they have checked..given it back, we have driven it home and again the next day before the warning sensor messages again.
So according to their own policy.They should NOW be sending it to a third party garage.
First time my husband waited and they checked the oil levels and the light went out for a while.
Second time last Thursday we collected it again and the warning light was on again.
My maths could be wrong of course..but I make this the THIRD time.
A classic example of Motorpoint Ipswich.
Tomorrow.Motorpoint's Head Office complaints.No joy ,or even a modicum of common sense and we look at further avenues open to us.
The usual mealy mouthed reply from Motorpoint Ipswich.
To clarify and as already stated in this review, we have not declined.We have said, and we will, discuss this with Motorpoint Derby HO tomorrow.
Depending on their response we will, or will not, seek independent advice before we inform Motorpoint Ipswich of our decision.

Happy to update this review and commend the new Manager James Odell.
We made an official complaint to Derby Head Office this was swiftly met with an email from James introducing himself and offering contact by our chosen means.My husband opted for a face to face meeting.He was listened to and our frustration understood.
Within a day or two we had a loan car and James drove the car himself to their Norwich workshop which was equipped to run the diagnostic test which we hsd been requesting.
A full test was done a sensor replaced and our car collected by James.
A faultless response to our complaint.
Car happily collected from Ipswich but just before home...the oil warning reappeared!!!
James and we were gobsmacked to put it mildly and he immediately took advice from the Norwich engineer.
The car is back to Ipswich and will be in the Audi workshop tomorrow.
We were quick to criticise the initial Ipswich response and in fairness wish to be just as quick with praise.
Thank you for your personal attention James Odell. You get 5 stars.

My husband

Very pleased with Motorpoint. Very helpful and no pushy sales people. Staff were patient and understanding. A big thank you to Declan at the Ipswich branch

I bought a VW Golf from Motorpoint Ipswich in September 2025. Within a week of having the car, numerous electrical faults appeared. Communication with motorpoint ipswich customer care (Sheri) was extremely poor. I had no replies for weeks and unable to contact via phone with no answer. I had to go into store myself to get any answers. They took weeks to get approval for a diagnosis with an electrical specialist. This was then referred to the VW dealership. I had to complain multiple times to motorpoint who eventually agreed to take the car to VW. However, it appears they never told the dealership the exact issue and VW couldn't find a fault. After this, Motorpoint Ipswich refused to have any further involvement and directed me to Spectrum Warranty. I've now had to pay the cost of diagnostics again with VW who have rectified the fault. VW believe Motorpoint cleared the fault codes before bringing to them the first time. As no fault codes were present previously, yet when I took it myself, 30+ codes were logged. This is now 6 months down the line and £200 out of pocket for diagnostics. Motorpoint are great at customer communication when they are initially selling a vehicle, however, if you have any issues at all, it is drastically poor unfortunately. I wouldn't recommend Motorpoint purely for this reason. It's a shame as they do have some great staff, yet a minority have let them down hugely.

Great service from start to finish

Excellent customer service, very obliging and Tom Arnold was particularly pleasant to deal with. Not pushy just helpful.