Motorpoint - Leeds Reviews 

Rania was amazing and helped us enormously. She was patient, knowledgeable, and went over and above to help us. She made the experience easy and enjoyable.

Being able to leisurely browse the cars in stock, and then to test drive a few, meant we were able to choose the right car without feeling any pressure.

We recently bought a car from the new Leeds branch. Upon collection we noticed a scratch on the front. Motorpoint were very quick adressing the issue and had it sorted within 2 days. Great friendly staff and exellent follow up work by Alex L.

Friendly staff

Very friendly staff, easy process to buy? was given day and time to pick up my new car.

Very helpful and professional service. It's a big thing when getting a car and they went through all of the things Very carefully and put your mind at ease.

How easy it was to get approved for the car finance.

The young lady who dealt with our Purchase was particularly helpful and efficient.

It all went well but was hanging around 4 about 20 mins as car was still in the garage area and we were 1st appointment at 9am

The team at the Leeds branch of motorpoint made Car buying a seamless experience. I want to thank Rhys in particular for his professionalism A1 .

Collection of car was top dollar.
Alex new his job.

Great Service

I collected my vehicle on Friday 24th July with excitement, only to be quite disappointed with the condition of the vehicle. I was made aware that damage had been caused on delivery to the site where I purchased my vehicle and that it would require painting the to rectify the damage. I didn’t mind this as accidents do happen, however when I collected my vehicle it had overspray down the near side (passenger) of the vehicle and the interior had not been cleaned to any acceptable standard. Old leaves were in the bonnet rain channels and it had clearly not been signed of as prepared to collet. Disappointed in the standard really.

After we had to wait some time to be seen too , everything was fine. All our questions were answered ; everything was put right and we drove off in our new car very satisfied.
Very friendly staff made our visit a pleasure.

After searching the market for a couple of months I found Motorpoint to be the fairest priced for the best quality on the particular vehicle I was looking for. After application for my chosen vehicle, everything was swift. I collected my car a week or so later and couldn't be happier with it. Alex at the Leeds branch was great and made the process smooth. I'm confident that if I was to have any after sales issues (which I can't imagine I will) I can count on Motorpoint to handle it. Overall I think Motorpoint really stand out from its competitors.

On 14/07 Paid a deposit on a sportage which happened to be located in Derby , it was supposed to be shipped to Leeds for me to collect on the 22nd July , so I sold my current car which was to be to be collected from me on the 21st , on the 20th I received an email from motorpoint to say the sportage needed a new windscreen and the sale was delayed until the 28th , but I could not pull out of the sale of my car so I had no car for a week , this purchase of the sportage was further delayed until the the 30th so on that day I caught a train to Leeds , when I arrived in Leeds station 1 hour before my appointment motorpoint called me to say they had just discovered the car was damaged inside and it needed a new part but I could still drive it away , so I walked to the garage to inspect and test drive it , on initial look round but not a detailed inspection I saw some very obvious paintwork defects , chips and scratches which I considered unacceptable on a nearly new car supposedly ready for collection , I was told they could be repaired meaning more delays and more days without a car . I decided to walk away because I just did not trust them or the car anymore .
If this is the standard of service and standard of cars motorpoint give to customers then it’s not good enough , the vehicle inspections are clearly sub standard if things are either discovered at the last moment or not at all .
The fact I was left with no car for a week then expected to be delayed further whilst body repairs and parts arrived is beyond belief.
There are hundreds of garages so my advice is buy your car from one that has respect and consideration for it’s customers and has a robust system in place to make sure cars are inspected & prepared correctly and ready when promised .
Buying a car is supposed to be a stress free and enjoyable experience, this was not either of those .

Fantastic service from start to finish and a lovely well presented branch. Will be happy to return again, keep up the good work!

I’ve had a much better experience so far than other car places in the past. Good communication from the moment I showed interest and answered any questions I had promptly.

Unfortunately, the level of service I have received has been extremely disappointing. I feel that the salesperson handling my purchase was unprofessional and provided me with incorrect information throughout the process, from leeds branch.

I travelled approximately an hour and a half to your Derby branch after finishing a long day at work on Friday to collect my new vehicle. Upon arrival, I was informed that I needed to pay additional fees that had never been mentioned to me beforehand. Had I been made aware of these charges in advance, I could have planned accordingly or discussed them before making the journey. Being presented with unexpected costs at the point of collection was both frustrating and unacceptable.

In addition, I sold my vehicle to Motorpoint as part of this transaction and was clearly advised that payment would be made within 48 hours. That timeframe has now passed, and despite contacting your team twice, I have been told on both occasions that your system is "playing up." While I appreciate that technical issues can occur, this is not an acceptable reason for delaying payment for my vehicle, particularly when I have already fulfilled my side of the agreement.

Overall, this experience has caused unnecessary stress and inconvenience.