Motorpoint - Maidstone Reviews 

Was an all round good experience,Tina the rep was helpful and not pushy at all , would recommend to anyone looking to get a used car !

no problem at all. everything has gone smoothly from start to finish. will definately recommend.

The team at motorpoint did an amazing job and where very helpful cannot fault any of them would definitely recommend to others

I recently purchased a car from Motorpoint and I couldn't be happier with the experience from start to finish.

First and foremost, I phoned to enquire about the car I now own and spoke with Faheem. He was an absolute pleasure to deal with. He provided me with all the information I needed, answered my questions clearly, and kept me informed throughout the process, which gave me a lot of confidence and reassurance.

When I arrived at the Maidstone branch, the whole team was incredibly welcoming and friendly. The atmosphere was positive from the moment I walked through the door. I was greeted by Darcy, who was kind, professional, and delivered outstanding customer service. He made me feel valued as a customer and ensured everything went smoothly.

I was also looked after by Sally Ann, who was calm, positive, and extremely helpful throughout. Her friendly attitude and professionalism made the experience even more enjoyable.

Overall, the level of customer service I received from Faheem, Darcy, Sally Ann, and the entire Maidstone team was exceptional. Everyone went above and beyond to make the process easy, stress-free, and enjoyable. I can't thank them enough and would highly recommend Motorpoint Maidstone to anyone looking for a great car-buying experience.

Service was AMAZING, highly recommend! We was looked after by Finley mainly he helped us pick a car and he was very helpful and honest with any questions we had. Chris and Finley helped value our part exchange and organise finance side as bad credit history and both was SO helpful and didnt feel judged regarding bad credit. Will be recommending mototpoint Maidstone to friends and family was outstanding, Thank you.

Very friendly people and I’m happy with the car five stars 🌟

Purchased a 2025 car from Motorpoint. Proces was very smooth. Car transported from Glasgow to Maidstone within one week. Trade in value good and car collected was in near new condition, which was expected and lived up to expectations driving home. Overall a very good experience. Am likely to buy another car in the next few months for another family member.

Contact throughout the process was very good, and collection day went equally smoothly. The car albeit only eight months old was as expected in very good condition with no problems identified on collection or driving home. Overall very good deal. Expect to purchase another car soon.

Bought my car from Maidstone motorpoint- so pleased with the service from Chris and Joe. Couldn’t have made my experience any better. Thank you again!

Buying the car from motorpoint was good as this is the 3rd one I have bought from them.handover at chingford branch was great in and out in 25-30 minutes.then I went for a handover of car at Maidstone what a a difference over a hour this wasn't stress free at the end she said I hope I don't see you again

The salesmen are good at selling you a car after care not so good
Getting through to someone on the phone near on impossible no answer to my email still waiting for proof of service history
Paid for paint protection on collection of car bits of residue on paintwork plus cleaning rags left in rear of car

A professional and helpful experience.
From start to finish Darcy Barton couldn’t have been more helpful, making sure every question I had about the car I was buying was answered to my satisfaction. When I went to the collect the car it had been cleaned to showroom standard and looked like a new car. Even after I’d had the car a couple of days Darcy contacted me to make sure I was happy with everything.
I would recommend motorpoint.

Recently purchased a car at the Maidstone dealership. Looked after by Tina (sales executive) she was excellent from start to finish, patient, informative and overall very good with her customer service. First time buying from a dealership and can happily say the service was brilliant

I was very nervous when purchasing the vehicle as I had a bad experience in purchasing a vehicle from another company. But the staff at motor point Maidstone were very attentive and professional and assured me that if I had any questions or concerns after taking the vehicle that they would be there to help.
I am Very happy that I purchased a vehicle from motor point and would recommend to my friends and family.

Really disappointed with my experience at Motorpoint Maidstone.

I took my 2021 BMW 330e in for inspection and the sales manager told me the EV battery system needed replacing and that the car would need to go back under warranty. This was presented to me as if it was a confirmed major fault, despite there being no warning lights on the dashboard and the code itself being marked as intermittent rather than permanent.

I was then told to take the car to a local garage for further checks. After doing that, the code was cleared, the car was driven and charged again, and the fault has not returned. The garage all but confirmed there was no active issue with the vehicle.

What also stood out to me was how many cars were being rejected while I was there. I was in the branch for around 30 minutes and saw at least 3 other cars rejected in that time alone, with customers being told to take their vehicles to We Buy Any Car instead. The whole process felt extremely rushed, with worst-case scenarios being thrown around without proper investigation, almost as if problems were being guessed at rather than properly diagnosed.

To make matters worse, communication afterwards was awful. I called Motorpoint Maidstone multiple times and nobody answered. I also tried contacting the salesperson I had been dealing with after being told they would be available all day, but again got no response.

The sales manager and this company are quite possibly the worst I’ve ever dealt with. In my opinion the whole experience felt extremely misleading, with customers being unnecessarily alarmed and worst-case scenarios being presented as fact before proper diagnostics had even been carried out.

I completely understand that dealers need to be cautious with hybrid vehicles, but I do not think it is acceptable to tell customers their EV battery needs replacing without properly confirming the issue first. Overall the experience caused unnecessary stress, wasted a lot of my time and left me feeling completely misled.

Darcy Barton and Finley Leyboune were fantastic so helpfull an under standing of my needs.wont hesitate to recomend moterpoint to all my friends.

Whole process from reserving the car, to organising collection date and time, uploading documents and purchasing was a smooth transition. Really helpful staff.

Very good prices

I bought a very nice and quite new second hand Nissan Qashqai and decided a warranty would be a good idea so paid an extra £900 for the warranty. Everything was fine and I really liked my new car. Six months later out of the blue while driving on a cold wintry night the car overheated and lost power due to a broken thermostat casing. There was absolutely no warning - no warning lights flashing, nothing at all to alert us to what was happening.
And now shockingly we have been told that the car needs a new engine and our warranty does not cover the cost because the car overheated and that we shouldn’t have driven a car that was overheating even though we were unaware of the situation. Motorpoint are taking no responsibility for what happened and so we have lost a huge amount of money and have no car.

We did have a hiccup but it was corrected well.
Very knowledgeable and helpful staff