Motorpoint - Norwich Reviews 201

A single lady not a clue about buying cars but with the advice and patience given by Motorpoint I’m very happy with my new car they transferred my cherish plate & made the new plates up! Making a daunting process easy. I would highly recommend Motorpoint for both their car stock & service all day long!

Very efficient salesperson

Simplicity. Every process was explained and kept informed what was happening and when.

good service and staff made buying my new car very easy

Sophie kasey and abi are such helpful kind and nice people
Really happy with car
Not at all pushy like some other garages i went to
Would reccomend

Great welcome in reception. Savanna guided us through choosing our perfect car. Cars well displayed and fair price for exchange and purchase.

Good service, good aftercare, welcoming knowledgeable.

a}We saw the car my wife wanted.

b)Your staff:
Zac:Savannah:Lily: were all "on the ball"

c)Critical:TAKE B Y DEBIT CARDS.

We had a great experience at Motorpoint while exchanging our car and upgrading to a hybrid. From the moment we arrived, everything felt well-organised and welcoming. The whole process was quick, straightforward, and informative, with no hassle at all.
When we collected the car, it was ready, spotless, and all the promised work had been completed, which gave us real peace of mind. It’s clear the team take pride in their service and attention to detail.

Special thanks to Sophie and Kacey for guiding us through every step of the journey, they were friendly, professional, and made the whole experience stress-free.
We would definitely recommend Motorpoint to anyone looking for a new car, and we wouldn’t hesitate to return in the future! Thank you ;)

Overall the experience wasn’t too bad, the deal was ok and we were looked after fairly well.
Don’t by extended warranty for more than a year however!
We bought ours for 4 years at over £1000 after a year sold the car no refund for unused 3 years. Had we had purchased warranty direct from Spectrum whom Motorpoint use we would have had a pro-rata refund!

Shannon was very helpful and knowledgeable and spoke through the whole process and options very clearly, I was able to purchase the car and take it away within two hours. Would highly recommend!

Same day driveaway was quite efficient. There were a few matters that were not fully satisfied.

Placed a reservation for a Toyota i10 advertised as being less than 2 years old and in excellent condition (hence the high price being asked). When I viewed the car it drove well however, there was a deep 4 inch scratch just above the instrument console which the sales person (Lily) said would be easy to buff out (I didn't think this was the case - and upon later investigation I was told the dash trim would need to be completely replaced.)

Due to the early fob off about the dashboard scratch I asked to have a good look around the car and there was significant damage to the interior tailgate trim, the parcel shelf, the rear of the passenger seats as well as the passenger doors. The rear seats were filthy. When I challenged the sales team about this it was explained that the previous owner was a wheelchair user and this explained the damage/dirty state of the car.

I was told everything could be rectified but I cancelled my reservation immediately because I felt there might be other potential issues being glossed over by the team bearing in mind they had let a car in this condition be offered for sale and taken on a test drive. IF this is an indication of the rigorous pre sale check Motorpoint goes through it is a poor indication of the quality of there cars/service being offered.

To top it all two weeks later my reservation fee hadn't been refunded despite me writing to the sales person twice. Turns out after waiting 30 minutes to speak to a very lovely person in customer care my refund hadn't been processed because they hadn't entered my last name on the refund. Who knows how long I would have waited for that money to come back. Interesting they can take the money from you instantly but are reluctant to give you it back.

I would recommend you look elsewhere.

Motorpoint made buying a new car and trading in the old one in easy and straightforward. The staff are very helpful and no sales pressure was applied.

Kind, supportive staff, fast and effective costumer service

Wide choice of vehicles. Helpful and professional service.Fair pricing.

The service and staff were friendly and helpful

Had a great experience with my purchase. Starting with Shannon who helped send all information on the car and even a video of the car prior to my visit.

Gabriel greeted us when we entered the show room and helped arrange the test drive.

Zak finalised the deal and everyone was friendly and extremely helpful!

Overall experience was stress free and highly recommended! They couldn’t do enough for me!