Excellent service, welcomed by Alex at the door. From start to finish, explained everything in great detail, gave his honest advice on different models and I have walked away very happy. Also a massiv... Toon meer
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Lees wat reviewers zeggen
Nick Bleasedale went above and beyond for my partner & I’s first car together. He made the whole experience light and joyful and had us very excited for this new venture. Thank you so much for suc... Toon meer
Ok Let me tell you what you did which you should not have. Firstly take my car for an unauthorised test drive of almost 100 miles, then leave my diesel car with zero range with the risk of it breaking... Toon meer
Ericka and Malissa on the front desk at Motor Range were brilliant while my car was in for brake repairs. From the moment I arrived, they were friendly, welcoming, and put me at ease. They kept me u... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Northwest's No. 1 for used cars with over 2000 cars available across two supersites in Liverpool & Manchester. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team or live chat on our website - visit www.motorrange.co.uk. Find our Liverpool branch on Dunnings Bridge Road opposite Sefton Retail Park at the end of the M57/M58 motorways (Satnav L306YW). Visit our Manchester branch on Alexandria Drive, Lord Sheldon Way, off the M60, OL7 0QN. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm.
Contactgegevens
Dunnings Bridge Road, L30 6YW, Liverpool, Verenigd Koninkrijk
- 01515277010
- info@motorrange.co.uk
- motorrange.co.uk
4,4
Uitstekend
4K reviews
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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If carlsberg did car sales.
Dealt with Matthew Soweby, very friendly efficient & knowledgeable, no high pressure sales and overall excellent service.
25 februari 2026
Review zonder uitnodiging
Antwoord van Motor Range
Thank you Joan for the great review! Your kind comments will be passed on to Matthew. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Ollie and Matthew had brilliant…
Ollie and Matthew had brilliant customer service would highly recommend made experience easy and straightforward
25 februari 2026
Review zonder uitnodiging
Antwoord van Motor Range
Thank you Alex for taking the time to leave this great review! Your kind comments will be passed on to the team at our Liverpool branch. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Absolutely pathetic experience with…
Absolutely pathetic experience with this place. I got a new car which when I viewed had some minor damage, I was promised this was fixed but as the car got delivered to me at 9pm after a 12 hour shift I didn’t think to check this as I’d been promised it was repaired by the sales person. Next day I seen it was still broken, rang them straight away and had to jump through hoops, it took me 2 weeks to actually get someone to acknowledge the car needed fixing. To top it off they kindly gave me the key to a completely different car sat on the forecourt aswell. I’ve waited near 2 months to get it booked in for repair, was told it’ll be a 1 hour job and I can wait, I’ve driven 1 hour after a 12 hour night shift to be told it’ll be 5 hours, I explained I can’t just walk home and I’m after a night shift and was met with “you can wait or rearrange”. Given the fact it was a 1 hour drive I didn’t fancy wasting any more fuel and didn’t want to spend anymore time in here. They also paid the settlement figure of my old car late meaning I was paying for 2 cars for a month. I will never be shopping with this place again, I’d rather just get the bus everywhere…..
25 februari 2026
Review zonder uitnodiging
Antwoord van Motor Range
Hello Kane,
We’re truly sorry to hear about your experience and apologise for the frustration and inconvenience this has caused you. This is not the standard of service we strive to deliver.
We understand how disappointing it must feel to have been let down, and we take your feedback very seriously.
Thank you for bringing this to our attention.
Best wishes,
Laura Gilchrist
Customer Care
Caitlyn was brilliant fantastic service…
Caitlyn was brilliant fantastic service month ago
Fast, easy and so friendly! Will 100% be back with any other issues. Thank u guys!
24 februari 2026
Review zonder uitnodiging
Antwoord van Motor Range
Thank you Farkhan for taking the time to leave this 5 star feedback! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
WOW Caitlin was absolutely amazing
WOW Caitlin was absolutely amazing. She really looked after us explained everything and went out of her way to accommodate our concerns and sorted them out Top top girl.
Definitely would go back again.AAA+++++++
24 februari 2026
Review zonder uitnodiging
Antwoord van Motor Range
Hello, thank you for the 5 star review! Your kind comments will be passed on to your sales advisor Caitlin. We look forward to welcoming you back to Motor Range in the future!
Best wishes,
Laura Gilchrist
Customer Care
Big thank you to Matt Tierney
Big thank you to Matt Tierney, really helpful in getting the car I wanted and making my time at motorrange a really enjoyable experience with no stress at all
24 februari 2026
Review zonder uitnodiging
Antwoord van Motor Range
Hello JohnPaul, thank you for taking the time to leave this great feedback! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
Do Not Buy
Do Not Buy - Do Not Trust
Once you sign - they don't care
Brought a vehicle in May 2025 - within a few weeks had issues with the car - took it back to MR - they cleared the fault and said nothing was wrong. We proved otherwise with 20 mins.
Few weeks later a further fault - they claimed to have found the fault and ordered "a part". They then sent the car to a specialist without telling me why after they had already found the fault and ordered the part. What had really happened was that THEY overfilled and contaminated the adblue - after realising their mistake they tried to blame me for it (I have/had hard evidence to prove it was them). I requested to reject the vehicle but they refused saying that it was my fault. They then left me without a vehicle for nearly 2 months. would not give me copies of the job sheets and would not give me an explanation to what exactly had gone on. They returned the car to me - I took it to a main dealership who checked the car and found that the "part" that was faulty hadn't even been touched. All they had done was rectify their mistake - which they still haven't admitted to. Luckily the prove provided finally gave me justice - but not via them. - will never go there again - would rather catch a bus
response = all lies (I have proof). no further comment
21 januari 2026
Review zonder uitnodiging
Antwoord van Motor Range
Hello,
Thank you for taking the time to share your feedback. We are genuinely sorry that you experienced ongoing issues with your vehicle and that the situation has left you feeling so frustrated. This is certainly not the level of service we aim to provide.
To clarify our position, we stand firm in our belief that our technicians did not overfill the AdBlue system. From the assessment, the AdBlue tank showed signs of contamination. In order to resolve the issue properly and professionally, we made the decision to send the vehicle to an independent specialist at our own cost to rectify the AdBlue fault. Our priority at that stage was to ensure the problem was addressed correctly and without expense to yourself.
Following this, you experienced a further engine management light (EML) issue and chose to return the vehicle directly to the same specialist for further assistance. While we understand that the issue may not have been adequately resolved at that point, this was not a repair arranged or overseen by us, and therefore it is not something we can reasonably accept responsibility for.
We do regret that the situation escalated. When you visited our showroom, we did attempt to discuss matters calmly and professionally in order to reach a resolution. Unfortunately, the conversation did not remain constructive, and the disruption caused within our showroom made it difficult to have a productive discussion.
Ultimately, the finance company independently reviewed the case and accepted your rejection of the vehicle. Your funds were returned to you in January, bringing the matter to a formal conclusion.
While we acknowledge that faults can occur with used vehicles, we are sorry that this purchase did not meet your expectations and that the experience has left you dissatisfied. We always aim to resolve issues fairly and professionally and regret that on this occasion we were unable to restore your confidence.
Best wishes,
Laura Gilchrist
Customer Care
10/10 experience
10/10 experience, john wilson is the man to see when you want a car from motor range , everything always never to much hassle and always gives an amazing service and hassle and stress free 👍👍👍👍
24 februari 2026
Review zonder uitnodiging
Antwoord van Motor Range
Thank you Brian for leaving this great review! Your kind comments will be passed on to John in our Sales Team. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Average to poor experience
Bought the car at motor range liverpool in feb 26.
Sales person was calm, nice and not pushy which was ideal for me.
The selection of cars is excellent.
Bought the car in the rain which in hindsight was naive on my part.
Sales process was long and time-wasting due to IT system issues and processes in place.
The car was reasonably priced and in average condition. As I bought in the rain, I did not see/raise paint and bodywork imperfections before I drove it home. There was a dent in the boot which will be very expensive to fix. Both doors also have paint scratches. They have a bodywork and service centre on site so presumed these would be fixed.
They provided a list of inspection points, but it is quite clear many of these weren't actually inspected given the condition of the car.
The window wipers looked about 4 years old and functioned very poorly, I've had to replace these.
When i went to view the car it was filthy inside which is baffling for a car showroom.
They charged me £25 to charge the car (EV) but it was only 50% charged on handover.
We part exchanged a car and got a low price for it which was expected and reasonable.
They gave me the williams paint and interior care package for free, which is nice.
The car is great and I really like it but I have come out of the experience slightly bitter and jaded.
The aftersales communication and support is poor unfortunately.
The car only came with 1 key and they refused to provide another. Most dealers would either tell you it has 1 key or provide a new one. No 3-pin plug charger cable. Again naive by me as I shouldn't have bought at this point, new car keys are ~£300 these days.
When we drove the car away, the seats were wet from the valet. The valet wasn't the best as the interior was still dusty.
There is a £125 admin charge on top of the car cost.
They are polite but will not help you after the sale.
Overall, I will not buy from motor range again for the reasons listed.
10 februari 2026
Review zonder uitnodiging
Antwoord van Motor Range
Hello Mr Kelly,
Firstly, we genuinely appreciate your positive comments regarding our sales colleague and our range of vehicles. It’s great to hear that you found the team calm and non-pushy, and that you’re enjoying the car itself.
That said, I am sorry to read that aspects of your experience have left you feeling disappointed, and I’d like to address the points you’ve raised.
As a used vehicle retailer, all of our cars are prepared to a high standard; however, they are pre-owned vehicles and will naturally show signs of age and use. Your vehicle in particular is approaching five years old, and while we aim to present every car to the best possible standard, it would not be expected to look brand new. We always encourage customers to inspect vehicles thoroughly prior to purchase.
Many of our vehicles do come with two keys and a full service history; however, we can only sell the vehicle with what is provided to us. If we receive just one key from the previous owner, then unfortunately that is all we are able to supply. If this had been queried before completion, we would have clearly explained that only one key was present so you could make a fully informed decision.
I’m also sorry to hear that you felt the valet was not up to standard and that the seats were damp on collection. That is certainly not the level we aim for. As a gesture of goodwill, I would be very happy to offer you a complimentary valet at your convenience.
With regard to the vehicle being only 50% charged at handover, I fully agree this should have been better managed. This was an oversight on our part, and I sincerely apologise for the inconvenience caused.
Your feedback has been shared internally, as we are continually reviewing our systems and service levels to improve the customer experience.
We do appreciate your balanced comments, particularly regarding the part exchange, the pricing, and the complimentary Williams care package. However, we are genuinely sorry that the overall experience has left you feeling jaded, as this is never our intention.
If you would like to arrange the complimentary valet or discuss any of the above further, please contact me directly at laura.gilchrist@motorrange.co.uk.
Best wishes,
Laura Gilchrist
Customer Care
Very good and good customer service
Very good and good customer service
23 februari 2026
Review zonder uitnodiging
Antwoord van Motor Range
Thank you Paul for the 5 star feedback!
Best wishes,
Laura Gilchrist
Customer Care
Hats off to Nick B who went above and…
Hats off to Nick B who went above and beyond when we purchased our new car. He is an asset to Motor Range!
A professional and friendly service.
23 februari 2026
Review zonder uitnodiging
Antwoord van Motor Range
Thank you Eileen for the great review! Your lovely feedback will be passed on to your sales person Nick B. Enjoy your new car!
Best wishes,
Laura Gilchrist
Customer Care
Gareth in sales very helpful and…
Gareth in sales very helpful and professional when first looked at new car. Process of the sales very smoothly. Very friendly sales personel. Also the boss big stev very helpful and friendly towards getting new car. Highly recommend moter range to family and friends
23 februari 2026
Review zonder uitnodiging
Antwoord van Motor Range
Hello Miss Lloyd, thank you for taking the time to leave this great review. Your kind comments will be passed on to Gareth in our Sales Team. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Dan B has been fantastic got my car…
Dan B has been fantastic got my car ready to drive away within 2 days very happy
22 februari 2026
Review zonder uitnodiging
Antwoord van Motor Range
Thank you Leanne for the 5 stars! Your kind comments will be passed on to Dan in the Sales team. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Calm, helpful purchase
Very low pressure sale, able to browse the car I was looking at. Options were provided thoughtfully and Paul's advice was genuine and helpful.
He explained all the steps he needed to do, such as finance, but there was no pressure to take up any offer. It really was being informed of our options without pressure.
21 februari 2026
Review zonder uitnodiging
Antwoord van Motor Range
Thank you Laura for the 5 star review! Your kind comments will be passed on to your salesman Paul! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
fabulous
Mat Tierney was fabulous, friendly and gave us space when looking at vehicles and let us know where to find him if we needed so assistance. Smooth easy process when purchasing the vehicle. Little wait time on the car being made ready for collection. Mat kept me informed throughout the wait of where the process was up to. Good communication throughout.
Thanks
21 februari 2026
Review zonder uitnodiging
Antwoord van Motor Range
Thank you Poppy for the five star review! Your kind comments will be passed on to your salesperson Mat. Enjoy your new car!
Best wishes,
Laura Gilchrist
Customer Care
Fantastic customer service. But
I was dealth with by a gentleman called Ste who was fantastic and was very friendly, the reason for my 2 star rating is the fact that I bought it and arranged for collection a week later and turn up on the day only to be told its not ready till Monday due to a brake part needing replacing, them having my number could have rang me to tell me this morning or the day before collection that it isn't ready and to come at a later date, I dont exactly live close so it was a bit of a drive to get there only to be told "no" in short and to come back later
21 februari 2026
Review zonder uitnodiging
Antwoord van Motor Range
Hello Rhys, thank you for taking the time to leave your feedback.
Firstly, I’d like to sincerely apologise for the inconvenience you experienced when you arrived to collect your vehicle. We completely understand how frustrating it must have been to make the journey, only to be told the car was not ready. You are absolutely right; we should have contacted you as soon as we became aware of the delay with the brake part replacement. Clear communication is extremely important to us, and on this occasion we fell short.
That said, we’re very pleased to hear your kind comments about Ste. We’ll be sure to pass your feedback on to him. He’ll be delighted to know he made a positive impression.
Most importantly, we hope you are now thoroughly enjoying your new car and that it’s living up to expectations. If there’s ever anything you need, please don’t hesitate to get in touch, we’re always happy to help.
Best wishes,
Laura Gilchrist
Customer Care
Antwoord van Motor Range
Thanks Adam for the great review!
Best wishes,
Laura Gilchrist
Customer Care
Nick B was Fantastic
Nick B was Fantastic ! Would highly recommend him
21 februari 2026
Review zonder uitnodiging
Antwoord van Motor Range
Thank you Carl for the 5 star feedback!
Best wishes,
Laura Gilchrist
Customer Care
Cheap price at a cost!
Cheap price at a cost! My suggestion would be to view your potential purchase or arrange an independent inspection or you may be left regretting going for price over good customer service.
Living over 100 miles away this purchase was done online. Short walk round video provided and assurance by the salesman that there were no issues. Now I know the car is used but also only 2 years old so I wasn't expecting any significant issues especially as they provide a supposed comprehensive PDI check. When we arrived we noticed a deep scratch on the driver's door, one of the parking sensors missing and the main key was damaged and missing the cover and buttons. The salesman said sorry about the scratch but the body shop was closed and offers free fuel, he said the key still operated and the sensor was just a cheap cover to fix. I accepted this as the car was a good price and accepted I hadn't test driven it.
When we took it for the repairs, the scratch is £900, the sensor was pushed in and the option had been turned off to stop it going off all the time and the key needed replacing. Contacted MR and they agreed to pay for the key and sensor.
2 months on, all 4 pads and disks have had to be replaced as they have worn to below 3mm in less than 2000 miles, MR do a visual check but do not record depth, so my cost. Also still waiting for the V5 after chasing for the last 6 weeks. As I said cost over good prep and customer service. This was a present for my wife and I am in the market for a BMW but would not consider a MR car regardless of cost.
23 november 2025
Review zonder uitnodiging
Antwoord van Motor Range
Hello Neil,
Thank you for taking the time to leave such detailed feedback. I would like to sincerely apologise for the issues you’ve experienced following your purchase.
We are very sorry to hear that the vehicle did not meet your expectations on collection, particularly given the distance you travelled. The condition concerns you’ve outlined are not the standard we aim to deliver. While we appreciate that some matters were resolved, we fully understand your frustration that these issues were not addressed in the first place.
With regards to the outstanding V5 - if you could send me an email directly with your vehicle registration details, I will personally liaise with our admin team and contact the DVLA to chase this up for you as a priority. You can contact me at laura.gilchrist@motorrange.co.uk.
We genuinely regret that your experience has left you feeling this way, particularly as the vehicle was such a special purchase for your wife. Your feedback is important to us and will be used internally to improve both our preparation processes and communication.
Best regards,
Laura Gilchrist
Customer Care
Excellent service from Jason
Excellent service from Jason, really helpful and no pressure. Helped us narrow down choices and take our time on a test drive. Really happy with our new car purchases.
17 februari 2026
Review zonder uitnodiging
Antwoord van Motor Range
Hello Caroline, thank you for taking the time to leave this great feedback! Enjoy your new car!
Best wishes,
Laura Gilchrist
Customer Care
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