Moveroo Reviews 

Tl;dr - hidden fees, terrible customer service. All around stressful.

Had a terrible experience. First the quoted 90 pounds for the whole move on the phone (for reference AnyVan quoted 123 for the whole move + dismantling my bedframe regardless of time), then they sent an invoice of 240 so I cancelled then said they would do it for 140 so I said ok. My move was scheduled for 10:30am. At 10:45 I get a text saying they can’t make it. They will be in touch to reschedule. The person I was communicating with refused to answer the call or any of my messages. I called the call center and the people there said they don’t really know as they are part of the “reception team” whatever that means. I was about to book another company when the guy calls back and says he’s arranged for the pick up for 12:30 at this point I didn’t know how long it would take me to get another company so I said ok. The driver himself was great. Turns out though that moveroo was paying him 100 and pocketing the rest of the money. They basically take bookings and then farm them out so if a driver cancels there’s limited accountability. I paid 70 in advance. I was in the van with the stuff (I helped carry most of the stuff by the way), and I get multiple messages from the moveroo guy saying I need to pay 210 as it’s going to be three hours (it hadn’t event been 2 at the time) and they had anticipated two hours. I said ok let’s calculate once we get there, but I’ll pay the driver cash. This dude keeps messaging me saying I need to pay immediately, keeps calling the driver to get me to pay and even told the driver to send him a pic of the cash. Both the driver and I couldn’t understand this guy’s stress as I was literally sitting in the van with all my stuff and we hadn’t even reached the destination. Terrible experience, not worth the stress, hidden costs and a complete rip off.

Amendment - response to Moveroo’s response: they offered going with the van - I did not ask for it and was planning to take the tube. This was not a concession, they said “the van has room for up to 2 people” without event being asked. Notice how they only dispute what I said about the fee - which, by the way I never said no to paying, just to calculate it correctly once we actually reached the destination. It also only took an hour of driving, FYI. The big issue was the last min cancellation and then the harassment to pay up as if I was trying to dine and dash even though we were mid service and I had already paid the deposit. Even the driver found this guy annoying and said he didn’t want to work with them again.

Moveroo was very helpful and friendly very professional

Highly recommend Moveroo they go above and beyond anyone who needs to move use these guys you definitely will not be disappointed

A wonderful team, such lovely people... the guy that done all the lifting and carrying to and from the moving van was a very kind man and worked so so hard

Moveroo did an amazing job with my move. The team arrived on time, worked quickly, and handled all my items with great care. Very professional and friendly service. I would definitely recommend them to anyone looking for a reliable moving company.

🎶 "Godsent Groove (The Moving Rap)" 🎶
(Beat kicks in with a bounce)

[Verse 1]
Yo, I was stressed, full of dread, movin’ out my old place,
Feelin’ like a mess, couldn’t even find my suitcase!
Then they pulled up — yellow van, sunshine vibe,
Godsent crew, yeah, they changed the whole tribe!

Professional and polite, man, they came with the grace,
Handled all my stuff like it was laced with lace!
Helpful, kind, man, they went the extra mile,
Took my move from nightmare to a reason to smile!

[Chorus]
🎵 Godsent, they heaven-sent, rollin’ in the sun,
Yellow van gleamin’ like the day just begun!
Fair price, great vibes, yeah, they lead the way,
Movin' with the magic on a cloudy day!
(HEY!) You stressed? Don't trip, just call the team,
They the dream when you're movin' — know what I mean?
Godsent crew, keepin’ stress at bay,
Best in the game — no cap, no play! 🎵

[Verse 2]
They ain't fake, ain’t trained to act polite,
It’s genuine care — man, they do it right!
Hardworking, real talk, heart in the plan,
Movin’ like champs with a master plan!

Big van, clean and it’s loaded with gear,
Movin’ day panic? Nah, they made it clear.
Respect for your stuff, they treat it like gold,
Even helped me breathe when my nerves took hold!

[Bridge]
Other crews? Nah, they can't compare,
This team got flair and real customer care!
Can’t imagine goin’ with another name,
Godsent’s the GOAT in the movin’ game!

[Chorus – repeat & vibe out]
🎵 Godsent, they heaven-sent, rollin’ in the sun,
Yellow van gleamin’ like the day just begun!
Fair price, great vibes, yeah, they lead the way,
Movin' with the magic on a cloudy day!
So THANK YOU, TALAL — you are a legend. keep that pace,
You bring excellence to the human race! 🎵

Super service - helpful, friendly and really hard working

I definitely recommend! Extremely efficient and very attractive price!

Great service and move went very smooth, they were very communicative via WhatsApp in the lead up to the move asking lots of questions so that there were no surprises on the day. The van was well stocked with carts, blankets, mattress cover, tape etc. Driver was very friendly and prices very competitive. Would recommend

Michael was so friendly and helpful. Explained everything on a visit before the move. Turned up on time, great team of guys. Polite and friendly
Exactly service. Would highly recommend them.

I first used Moveroo 2 years ago when I placed my belongings in storage. Because of their great service, they were my first point of contact when i needed to take them out of storage and i was delighted to get the same person, Talal. He was very supportive and helpful in trying to accommodate my urgent need to move. On the day he was helpful, professional and offered great advice. I felt reassured by Talal and confident about the safe unloading of my stuff. Thanks Talal i wouldnt hesitate to use your service again and would definitely recommend moveroo.

I have employed MOVEROO several times as I know I shall have a stress free experience. The team are very pleasant and present no problems, worries or complaints.

Absolutely amazing moving company. So patient and extremely helpful and hardworking. Definitely recommend

I recently had the pleasure of using Moveroo, run by Talal, for my home move, and I couldn’t be more satisfied with the experience. From start to finish, Talal and his team demonstrated professionalism, efficiency, and a genuine commitment to customer satisfaction.

Talal was incredibly responsive and accommodating, ensuring that every detail of the move was well-organized. His team arrived on time, handled all items with great care, and worked quickly without compromising quality. They were courteous, respectful, and made what is usually a stressful experience feel seamless and stress-free.

What stood out most was the attention to detail—fragile items were carefully packed and transported, and the team took extra care to ensure nothing was damaged. The pricing was also transparent and fair, with no hidden fees.

I highly recommend Talal and Moveroo to anyone looking for a reliable and hassle-free moving service. Their professionalism, efficiency, and customer-first approach make them the best in the business. I will definitely use them again in the future!

Fantastic moving service from start to finish arrived on time and went well out of their way to deliver all my furniture and items to the lower ground floor flat which was not easy as the team had to go down the outside metal staircase, some of my furniture was very heavy Talal and his team are excellent moving Company I would definitely recommend Moveroo for a great delivery service, we had to long wait for the transfer to be finalised the whole team went out of their way to ensure it went smoothly. Thank you.
Mrs Wendy Hayter Caterham

Tala was brilliant, totally recommend him to anyone!

“Excellent Moving Service!”
I had an outstanding experience with Moveroo From start to finish, they were professional, efficient, and incredibly careful with my belongings. The team arrived on time, worked quickly, and handled everything with care—nothing was damaged, which was a huge relief. They even helped with disassembly and reassembly of furniture, making the entire process stress-free. The staff was friendly, polite, and communicative, keeping me updated throughout the move.

I highly recommend Moveroo to anyone looking for a reliable and hassle-free moving experience. Five stars all the way!

Feel free to tweak it based on your experience!

I had an excellent experience with moveroo! The team was punctual, professional, and handled everything with great care. They made the moving process smooth and stress-free. Highly recommend them for anyone looking for reliable movers!