Moving internet Reviews 

682
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

At the moment we've had 3 days of intermittent, slow Internet which has highly disrupted our work calls. I'm waiting to see if we get help, and this is just a glitch. Because we'd heard good things. A... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have used Moving Internet several times now, and each time the service has been seamless and fast. The device is always received on time, even when ordering last minute. Sending back the equipment... Toon meer

Beoordeeld met 5 van de 5 sterren

Needed short term solution after my broadband provider let me down when moving house, which meant having to wait 6 weeks before they could manage to flick the switch to connect us back up. I can thor... Toon meer

Beoordeeld met 5 van de 5 sterren

I needed to use this in an emergency after my Virgin Media broadband went down with an estimated fix date of 10 days. Ordered at 9pm on a Tuesday to arrive on the Thursday; arrived 11.00am on the Thu... Toon meer

Bedrijfsgegevens

  1. Internetaanbieder

Geschreven door het bedrijf

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

682 reviews

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4 sterren
3 sterren
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1 ster

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4,4

Alle reviews

(682)

82 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Solved our problem

We moved into a new house and the internet service provider postponed our installation date by 3 weeks leaving us a gap. We used moving internet and it was a great solution. We had to try a couple of different rooms to find the best signal but then it worked great for streaming etc for the full period. Would definitely recommend.

13 juni 2024
Beoordeeld met 5 van de 5 sterren

Great service

Great service, let me keep working from
Home when I moved house and was waiting on my broadband getting fitted. Responded quickly when I had questions and my deposit returned quickly when hire was over

29 juli 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Quite expensive but saved us when we…

Quite expensive but saved us when we had no other choice. Works easy but isn’t ideal for multi person use would recommend over having no internet but isn’t great for streaming or gaming. None the less does what you ask for and glad to of had it when they’re was no other option for us. Contacting company and making changes is simple and pleasant

1 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best option for temporary internet

They saved me as I wouldn’t have internet at home and had to work. Came on time - easy to extend and after I sent the device back on time and after several days got my refund. One last thing the internet speed was good and had no issues with it. Best choice for whoever needs internet temporarily.

8 juli 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Great service, bad wifi

The purchase was quick and easy, the delivery was on time, though the parcel had been opened, and the WiFi setup was very simple. The returns process was also quick and easy, and free, which is always nice. The WiFi itself wasn't very good though. We bought this WiFi as we had moved house and my husband works from home, but our usual provider couldn't set up the WiFi until about a week after we'd moved into the house. The WiFi was so bad that my husband couldn't work from home anyway and had to go to a local WiFi cafe instead, which wasn't easy for his meetings!

10 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great!

Absolute lifesaver! We moved house and there was a delay in setting up our Internet. This was a brilliant option for the week and meant we all remained online. Easy to use and great service.

10 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent

Excellent. Needed to extend hire a few times, very easy and good value for money.

15 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic service

Fantastic service! Used temporarily when I moved house, device arrived on time, so easy to set up and use and signal was really good! Easy returns process, would 100% recommend and would use again if needed :)

11 juli 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Easy to use when between contracts.

Easy to use when between contracts.
The only downside is it uses mobile network.
The Henley regatta was on in my town, so the mobile network was overloaded at times during the day. This affected the service. Apart from that, very easy to use.

22 juli 2024
Beoordeeld met 5 van de 5 sterren

Will definitely use for every move!

Really quick to arrange and the WiFi kept me working from home for two weeks while our permanent Internet was being sorted. As is often the case, the Internet company messed around and delayed our activation date a few times, so being able to extend the hire period with a quick email to MovingInternet was really really helpful during a stressful time. The deposit came back really quickly as well. No notes!

28 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Time I will never get back

The internet service was so bad that it couldn’t register on a speed test
kept trying for a couple of weeks but no good
I wasted hours trying to contact the non existent customer service
I frustrated called another company located in the same building to see if they new if MI were still in business
Eventually gave up and returned the equipment
Top tip if you are going to try MI pay for the minimum and see if it works for you
I paid for two months thinking NOTTING HILL would be ok
try calling customer support before you commit would be my advice
moving internet are probably not made aware of any issues because there are no staff to answer the phone

5 juli 2024
Logo Moving internet

Antwoord van Moving internet

Hello Simon,
Thank you for providing us with your feedback. We sincerely
apologise for any inconvenience experienced.

I have searched through our customer service support inbox as part of the investigation, and I can see our customer service team had not been contacted for support regarding speed challenges during the hire. However, we take such matters seriously, and we appreciate your input.

In situations where there is a local/regional telecom mast
issue affecting the local area where a device is being used, our standard
procedure involves cross-checking coverage from other data providers we work with. If an alternative network is available and is not experiencing technical issues, we quickly arrange for a replacement device.

Unfortunately, we were not made aware, so we were unable
to investigate the issue during your hiring period. Sorry for any inconvenience experienced.


Kind Regards
Moving Internet

Beoordeeld met 5 van de 5 sterren

Overall really happy, great service .

As a temporary solution the process was easy, internet was pretty good with regards to download speed, extending the service simple with delivery and return really straight forward at no additional cost.
Some may grumble at the cost which isn’t cheap compared to normal internet cost, but as a temporary solution this was spot on.
Thanks Guys.

11 juli 2024
Beoordeeld met 5 van de 5 sterren

No idea why all wifi isn't as easy as this was

This device was great! Really quick and easy to use - you just plug it in and it works straight away. No idea why all wifi boxes aren't set up like this!

The signal was strong enough to wfh and it's easily transportable from room to room if needed.

1 juli 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Generally excellent

Generally excellent. Even better if the supplied router had useable network socket. Its wi-fi performance was good as was the administrative side of the rental. Definitely recommended.

19 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The service was great

The service was great, arrived on time, easy to use,
Gave us WiFi after moving house until our service was reconnected. Returned easily and deposit refunded quickly.

22 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service 10/10

Excellent service 10/10 got emails with updates on delivery. Will definitely use again if ever needed. Highly recommend.

18 juni 2024
Review zonder uitnodiging

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