MP Moran Reviews 3.003

Third time, still no charm. Third time the wrong radiator has been delivered. It is a joke to get the item you have ordered and paid for and a huge waste of time to try and get it corrected when the issue is simply repeated. Shop somewhere else. Anywhere else. MP Moran Watford has wasted too much of our time and money. And we still do not have a functioning radiator!

I’m really disappointed. You should change the slogan and stop saying “next day delivery”. I made my purchase 6 days ago and still haven’t received it. I also requested morning delivery, and I’ve just been informed that it will now be delivered in the afternoon instead.
Organisation and credibility are very important, and unfortunately my experience with MP Moran has not been a good one.

Lacking customer service. Ordered some paint. It burst in transit. Made a total mess when I opened it. Emailed. Said they'd said out another even though I asked for a refund.

Had no news, chased, received a refund with no further communication.

Fell to me to dispose of a 10l tub of burst paint though.

Bit of a shame nobody picks up the phone to get a quote for a product... lost my business where I will spend in Wickes instead! Shame.

Great after sales service. Alex and Austin sorted out the problem within a day of visiting the store.
Very pleased with the service

I ordered a specific drainage part that I needed +paid extra for delivery before 5pm the next day as I needed it urgently
2 days later it had not arrived so I contacted them about it i did not even receive an acknowledgement or apology they just refunded my payment with no explanation at all
Terrible customer service

a minute ago
New
Very unpleasant experience , the staff is not helping , very bad attitude when you ask for help, went to the shop at 17:10 I've waited on a queue for 30 min to be told with, with a bad attitude, that I can't be served. A shop to avoid for sure.

Paid for next day delivery on Wednesday so far no sign of delivery or notification
I have employees waiting to do work which is costing me money due to your professional inadequacies in deal with this order
I expect to be compensated for my costs

Barry Taylor
The one star is for processing the order

I would like to just say the Willesden branch is my favourite branch Alex in the warehouse. It was his first day and still knew where everything was helped me a lot also. Terry Sullivan that served me showed me where everything was that I needed and was really helpful. Well done. You’ve definitely got it right at this branch.

Could rate this a zero if possible.

Placed a large order with this company and it was the worst mistake i’ve ever made. Received my order and was given display items that was bashed and broken and hardly worked. After speaking to the team i was promised a brand new item but had to return the broken item first. After using my own money to package and print out the delivery to send back for their mistake i was told full communication would be given on my order as this has been on going for 2 weeks. After another 5 days had passed still no communications so i had to take it into my own hands and call the company myself to find that there was no more stock left and now have to wait 3-5 days for a refund. This company is an absolute joke have left me in the dark for almost 3 weeks and no compensation or efforts were given. Absolute terrible company would never have my business again and would advise anyone to never shop with them.

I found MP Moran pricing to be very competitive although the delivery cost for a pallet was quite high. The ordering process online was easy and the communication and support from the online customer service team was excellent.

Very happy customer.

Placed an order with this company, after completing payment I received a call saying 1 item wasn't available so they will refund the cost of it, (which they did ) after waiting quite a few days for my order to arrive
( which didn't ) I contacted them only to be told nothing was available now so a refund will be issued.
A total waste of time dealing with this company. Never again.

I called the Tottenham branch of MP Moran yesterday in desperate need of an oddly sized shower tray I could actually pick up same day. The phone got answered quickly by Ryan. He was friendly and helpful. He went the extra mile by checking the shower tray I was about to drive 1.20hrs there and back for was actually in stock. When I arrived he and a colleague helped load it into my car and were kind and chatty. The price was very reasonable. I’d spent almost 2 hrs online the night before trying to find this item for next day pickup from over 15 companies without success. Thank you MP Moran; Ryan and colleague - as a 50+ yr old woman my week had been pants and your service and kindness turned it around. Fantastic from start to finish!

Advertising/Selling products they don't have in stock. Website showing in stock for delivery but one week on main part of order not received. Called twice but no one seems to be able to get the information as to what is happening. Told I'd get a call back but nothing. Had I have known they were not in stock I'd have ordered elsewhere.

Great products, good price

All went very smoothly … Delivered to exact spots I left markers at even though I was out…

Friendly helpful staffs.. parking space making it convenience to click and collect..purchased clearance items so obviously very good price.

timber arrived on time and was what I wanted and did the job

On time ,exactly what I ordered and good quality for the money spent .
Thanks