Mr. Appliance Reviews 

Complete incompetence. I paid upfront to fix my washer. After a couple of months the parts came in and the technician showed up late in the day, was in such a hurry that he stripped the screw and said that he didn't have the equipment to fix it. Left me with a broken washer. I had to call them back to see when someone would fix what he broke but have not heard back. They got my money which is all they wanted. I will report them to the BBB and now I want my money back. This is ridiculous.

I would not even give this company one star. Very unprofessional. My landlord made the appointment and they had his information even thought they claim they did not. But they magically sent him the invoice, after the owner Elena called me threatening to send me to collection. They had not sent an invoice to the landlord and at 33 days called me to mentally harass me. Threatening to send me to collection. This has to be the worst mismanaged service company i have ever had to deal with. Keep in mind that i did not call this company or did i contact this company in any way. They started this conversation by threatening me. Would you like to be treated this way.

I had a dryer that wasnt heating up. Johnny from Mr Appliance came tp my home, diagnosed the issue that it was a faulty coil as well as a faulty gas valve. The diagnosis was $127 and to fix the entire thing, it was $358.86. Johnny never discussed the price with me prior to the service. Anyway, I paid the $358.86 and assumed job done. Mr Appliance does offer a money back gauruntee on their work. This happened on a friday. I used the machine for the first time on Sunday, two days later and it was still not heating up. I called Mr appliance who sent Johnny back out. Johnny then let me know that it actually needed another part which they could order for me and that part was a sensor. This is the sensor that helps the machine understand when it's safe to open the gas valves. According to AI, when this particular machines not heating up, this is the part that is typically faulty. Mr Appliance wanted to charge my another $380 to get this part and install it. When I mentioned the money back, they told me that they could only give me partial money back even though it wasnt fixed but they were still going to charge the diagnostic fee, which Johnny Clearly screwed up. I was going out of the country and needed a dryer that was working for my family so I quickly bought a new one from Lowes and had them install it the very next day. Mr Appliance called me the next day to let me know that they were shipping the part to my house. I did not ask them do this, but that they were going to install it for free. The part was by the way, after I googled it, worth $15, so Johnny was going to charge me $360 to install a $20 part after he misdiagnosed the issue. To me this seems like fraud or incompetence. I have tried to call management to discuss my feelings and not have gotten a call back. I was waiting to talk to them before posting this but at this point I think the public deserves to know what they did. Luckily, I disputed the charge with the credit card company and just heard that they've already closed the case and I got my credit. The good guy one in this case.

Hi everyone I had an appointment with this company on 10 9 26 .To try remedy why my ice machine and water dispenser aren't working. Tech came had no idea what was wrong told me one part to replace so i order part on Amazon i installed what he diagnosed the problem was still not working please read their horrible reviews before you call run don't walk from this company. sorry lack of punctuation.

They came and said they fixed the problem. They came 2 more times and our washing machine still wasn’t fixed!

If I could give this company a zero I would. They came to my house misdiagnosed my dishwasher charged me almost $1,400 for a part they never even put in. Plus a service call for $270. That was a misdiagnosis and they will not credit it back to my credit card so I'm having huge problems. Stay away. They just don't fix their problems

I would not rate them good at all. We had our washing machine quit working called they came out said it was it was some suspension rods things that held the tub straight. Well they didn’t have part had to order that took a couple of days then the part got lost then got the part came back out to put it on and now it seems to be something else that was going to be an extra $400 after we already paid $400 then we raised sand and he ordered the other part that they said was the problem the control board so here again we wait then they come back and now they say something else is wrong. The technician leFT saying that the office would call but still not heard from them.
I WOULD SAY NOT TO USE THIS COMPANY

This is a follow to a prior negative review that had hoped would have been addressed by the company.
In addition to high labor and parts prices the service tech did not reassemble the refrigerator completely that resulted in the fridge freezing and creating a mess. After cleaning i noticed he did not re-plug in the board that caused the problem. Company initially stated they would address only to come back and state the tech said he did everything correctly and would not offer any assistance.
Would not reccomend.

I made an appt. to have an ice maker replaced. the appt. was confirmed. Two days prior to the scheduled appt. they called me and asked me question after question, the answers of which were generally none other their business. They quote me a price of $1,500 for parts and installation. The ice maker is available on amazon for $97 and its installation is considered to be a a DIY project taking 15 minutes. I have to someone else do it because I had major spinal surgery and can't lift anything. Their prices and inquisitiveness are out of control.

I leave less than this, but horrific customer support, they let you schedule online, than call you to tell you that unless you can diagnose the problem yourself, they won't come out. Absolutely pathetic service in today's world. Don't waste your time with these dinosaurs.

NEVER AGAIN!
They make you pay when they come out for the initial visit and diagnosis. Then you don't hear from them again. AWFUL

Mr. appliance sent two guys out to look at my coffee machine neither one of them could get it unjammed they want to charge me $2000 for a repair after they left I looked at it. I got it unjammed I ordered the part cost me $220. I highly do not recommend using that company.

Marc was expedient, pleasant and effective at fixing our oven.

After more than $1,200, multiple service calls, and multiple replaced parts, Mr. Appliance of Southlake-Grapevine has left me with a dryer in worse shape than when I called them.

The technician refused to look at my dryer vent before diagnosing the problem. Because of that, every part he installed burned out on its first run. I had to hire a separate company twice, at my own expense, to clean the lines and confirm that was not the issue. Even after the vent was verified clean, the "fixed" dryer failed again and now runs dangerously hot. That is a fire risk, in my home, after they were paid to repair it.

Their policy that only the original diagnosing technician can return to your house made everything worse. Appointments were weeks apart, and even on the day of service I could not get an arrival window, so I had no way to plan around it. Not meant for those of us who work in an office full-time.

So now I have: over $1,200 spent on parts that failed, two loads of laundry ruined, and a fried dryer I now have to replace. I will not use this company again and I would not recommend them to anyone. I have requested a full refund.

UNMITIGATED SCAM: Demanded Full Payment Upfront, Failed the Job, and STOLE 25%! Do not ever trust Mr. Appliance—they are running an absolute racket. We hired them for a stove exhaust job, and before they even touched a single tool, they aggressively demanded the entire cost upfront. Foolishly, we trusted them and paid in full. That was our first mistake.On the day of the scheduled repair, the technician showed up, took one look at the job, and openly admitted he did not have the ability, training, or knowledge to complete the work. Instead of doing his job, he told us to contact the manufacturer. They pocketed our hard-earned money for a service they were completely unqualified to perform.It gets worse. When we demanded our money back for their total failure, they flagrantly stole 25% of our total payment as a "fee" for a job they canceled because of their own incompetence.To top it all off, the repairman—who doubled as a slimy, high-pressure salesman—was incredibly secretive, shady, and untrustworthy from start to finish. They are predatory, incompetent, and deceitful. Do not let them pressure you into paying upfront for work they cannot do. Save your money, protect your home, and look literally anywhere else.

Mr. Appliance is a total scam! charge high service price for the work. Qouted me 129$ for service call, end up paying over 300$ to fix a dishwasher. I could have bought new one at that price. Never again i would never used their service again. Live and learn.

My freezer stopped working and a technician was sent out which informed me it would be $1025 to have it repaired. I weighed that against a new refrigerator at about $2000. A week later technician came out,” fixed” the problem with a one year guarantee. After he left, neither the refrigerator nor the freezer worked. They can come back in a day or two to see what the problem is.
UPDATE… I will be getting nearly a full refund because when they fix the first problem, they blew out the condenser. Much arguing and I will be getting about $800 back.

Called Mr Appliance on Sunday to report that my refrigerator was not cooling. I mentioned that the compressor was not running, only the fan.They sent a serviceman on Monday morning. After around 5 minutes, he said the compressor was not running. I asked if he had a compressor with him. He said they don't replace compressors. At that, he gave me a bill for $200 for confirming my observations.
He didn't even give me the name of a company that did, until I pressed him. He looked it up on the Internet. How sad is that!

I would give less stars if possible. I am having an issue with my less than 5 year old fridge- not cooling and tripping a breaker every few hours. The tech that came out was very nice. I was charged $500 to replace my control board. The tech told me to wait until the evening to start using the fridge again. The fridge never did get cool and continued tripping the breaker. I defrosted my freezer over night and then the fridge started cooling again but was still tripping the breaker. The tech came out again and said it must be an electrical issue. Plugged the fridge into a different circuit and it still tripped- so it was not electrical - it is something with the fridge. Mr. Appliance is now telling me that I will need to pay them more money to do a "deeper diagnosis". I have already paid $500 and am in the same boat I was in prior to calling them to repair it. Cassie (assuming the office manager) is talking about how they need to be compensated for their time to come back out. I am really not understanding how she thinks they are entitled to more money when they cant even fix the issue. I paid a diagnostic fee and they cant figure it out- so I am not sure why I would pay them more.
"Choose Mr. Appliance for simple, upfront pricing on appliance repair services. Your total cost is confirmed before repairs begin, with no hidden fees." LIE
" Mr. Appliance stands behind appliance repair services in Minnesota with a one-year parts and labor warranty " LIE
"Neighborly Done Right Promise" If the work is not done right, the fix is provided at no extra cost to the customer - LIE
I would not recommend this company if you need any repairs done.

⭐☆☆☆☆ Extremely Disappointed with Refrigerator Repair Service

I am writing this review to share my extremely frustrating experience with this company’s refrigerator repair service and the lack of effective communication and resolution throughout the process.

My refrigerator originally developed a leak. After it was serviced and I was told it was repaired, I restocked my fridge and purchased over $500 worth of groceries, only to discover that the refrigerator was still leaking.

On June 11, I contacted the company again to report the ongoing issue. I was informed that the technician was out of town for training, and despite my work schedule as a nurse, I was not scheduled until July 10. This delay was very concerning given that I had already taken steps to address the issue and had just restocked my refrigerator.

Unfortunately, the problem continued. On August 4, I again reached out after noticing the refrigerator was still leaking and was scheduled for service on August 7. During that visit, the technician resealed the unit and explained that the original sealant had not been sufficient and that this repair should resolve the issue.

However, the refrigerator is still leaking to this day, despite multiple service visits and two separate parts being installed that I was told would fix the problem.

Communication has also been extremely poor. I made multiple attempts to reach someone and specifically requested to speak with a manager on August 14 and August 17, but did not receive a timely response. When I finally did speak with a manager, the conversation was unprofessional and argumentative rather than focused on resolving the issue.

I was offered a refund for a part, but only if I returned it. This is not a reasonable solution, as returning the part would leave my refrigerator in worse condition than it was after the first repair. While the refrigerator was leaking initially, it was not missing parts, and I should not be left with an incomplete or further damaged appliance after multiple failed repair attempts.

At this point, I am extremely dissatisfied. The refrigerator is still not functioning properly, and the repeated delays, lack of communication, and handling of my concerns have been unacceptable.

I would not recommend this service based on my experience.