Mr Central Heating Reviews 3.643

great prices and website but my order was not delivered yesterday
I wrote to them on their contact page and by email and they haven't bothered to get back to me.
if you can afford to sit on your hands all day for a delivery that doesn’t arrive these are guys for you

order number 100191650

focus on no customer consideration.
you arrange cover to take a day off work but it’s a frustrating day as you are stuck indoors vigilent. relaxed but increasingly concerned as the clock ticks. after six pm you’re thinking surely if there was a problem a customer centric business would contact me by email, mobile phone or landline - all of which they had; but no. nine pm you check you have the right date and ping a query using their contact webpage. at ten you email thoroughly disappointed and ticked off.
in all day waiting and let down by a business that obvs doesn’t care for their customer
maybe it’s just me.

hmmn now they are saying the delivery was signed for on the due day. a tad inconvenient for their story that I have Nest cloud timestamped 24 / 7 video surveillance that proves that this is not the case and am willing to post a dropbox link to irrefutably prove this

Returned my order. Took some chasing to receive the refund, but was dealt with eventually.

Forth time using this company and yet again a great service. Thank you.

First time I have dealt with this company, but have to say I was well impressed with the service and professionalism of the Glasgow branch. The boiler I bought was great value for money and I wouldn't look to use anyone else in future - thanks guys!!

Had a part missing from my order .when I called they put me through to the guy who runs this company ..he said this has never happened before and basically called me a lier ..he then said I was in a bad mood and not take it out on him...he made me wait ages for the part and when it came it was bent and the wrong size ..he was a very arrogant and nasty man..I wish I had read the reviews before I purchased from them...it seems he lied about missing items

Very poor service and damaged goods

I placed an order for a radiator to collect and I was not kept updated as to when the radiator would be ready for collection. I had to make contact with them and this resulted in significant delays. I have now collected the radiator and got it home only to find it to be completely damaged and unusable. Despite me informing them within 30 minutes after I collected the goods that they were damaged I have heard nothing further from the company despite many attempts to reach a resolution directly with them.

Bought all my new Radiators from this company easy to chose any item you need to update your central heating system the prices are reasonable and delivery is quick and efficient. Would use them again.

Ordered a timer for my boiler, never received an order confirmation from the company. Three days later two boxes of wall brackets turned up. Called the company, was told there was a picking error but they would not issue a refund until the brackets had been returned to them. Was told a courier would be arranged. It was a week before the courier first came. Then they didn't have a label so would not take the items. After several phone calls and emails courier was rearranged for two days later. Now three weeks later I still haven't received a refund and still don't have the item I originally ordered. Absolutely poor customer service.

Brilliant all ways round.
Ordered items late Friday afternoon, order confirmed on that day & delivery offered following Tuesday. On day of delivery phoned at 08.15 customer service polite & very informative gave me drivers name Mark & his mobile number. I was also provided with a rough time & my position in drop off order. Mark arrived on time & delivered the radiators at all times he was polite & courteous.
Both radiators look great they were packed well with no signs of damage.
Will certainly order from Mr Central Heating again, far easier than having to hump stuff from local merchants & the prices are far better too.

VERY EFFICIENT AND LARGE ITEM DELIVERED TO DOORSTEP

A few items missing from my delivery order but due to being out of town was unable to check items within time limit. Delivery driver had a terrible attitude and very abusive over the phone, be aware if ordering anything from central Scotland area.

Excellent service from order to delivery of our boiler. Once delivered I thought we had an issue so contacted the office who rectified it immediately. Refreshing to recieve such excellent service, Very helpful team from office to delivery driver. Thank you Mr Central Heating

After repeated emails and calls this company still hasn't resolved the issue

Terrible customer service and products

Utterly brilliant service. A full central heating system ordered and delivered within a few days. Owing to the complexity of the order, I suspected that there were bound to be omissions and errors, but, no, everything was there and was delivered by a jolly delivery driver, whose name escapes me...

When the system was being fitted, I identified two cosmetic defects on the radiators - a lightly dented grille and side panel - but the company sent two replacement components out within a couple of days.

Couldn't speak more highly of our experience with this company.

10/10

I scheduled an appointment with another A/C SPECIALIST, and they cancelled on me one hour before the appointment. That company left me in the heat to deal with being uncomfortable for another week "NOT" I called MR CENTRAL and two days later I am a KOOL man again. The tech was very friendly and very knowledgeable about his craft. The best part of this repair was the discount I got, MR CENTRAL my A/C COMPANY now and for future repairs.

Purchased item's from Mr Central Heating they omitted relevant information.
Purchased Bentley traditional 15mm TRV & lock shield valve set, they look great but, what the company failed to state is they are fitted with frost protection which I have been told by a member of staff at Mr Central Heating does not allow water flow to fully stop. Customer services told me that the only way to stop the water is to take the top part of theTRV and fit a decorator cap. Only then can you take the radiator off to decorate without water spurting out.

Needed a new boiler as part of a wider renovation project. Discussed options with plumber who admitted none of his merchants could match the prices offered by this website. Ordered a boiler Sunday night and it arrived on the Thursday afternoon.

All credit to Mr Central Heating. Reasonably priced, straight forward service and lovely friendly delivery man who carried in the heavy radiators to wherever I wanted in my home (without any complaints or huffing and puffing).... a breath of fresh air compared to most heating and plumbing suppliers!
High recommend....

Ordered a new boiler from them, delivery was swift, price was best, communication was great. Excellent company

Heater delivered as promised on a Friday, however on inspection the boiler isn't new and seems to be a returned item, they we're hoping to shift onto some unsuspecting person.
Heater packaging was all ripped and had obviously been opened previously. Inside the heater had what looked like tea stains on it and dust on the controller display.
There was no water connection pack and no literature in the packaging.
Having spoken with them they advised they would provide a "new" item the following Monday, which leaves me without hot water for the weekend, or maybe longer if cannot re-organise my plumber to re-attend. They have wavered the original £10 delivery charge but doesn't really cover the stress of re-organising and sorting washing facilities for the weekend.
Who knows why the item had been return, maybe it was faulty so I would have been left with a further plumbing bill. Really dissatisfied with it all and in all honesty would recommend using such a company again.