Great service. My order arrived in a very timely manner and when I had a minor query they responded very quickly to my email. Very efficient service. Oh and the slushie flavours are great.
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Lees wat reviewers zeggen
I ordered online as they request slush syrup 12 gallons and 2 wide slush straws, the order arrived the following day but the straws where the thin type no use for slush upon ringing Mr coolit the guy... Toon meer
Bedrijf heeft geantwoord
Spoke with Clark over the phone and then continued the conversation via email. Very helpful & polite chap. Great service, good value & reasonable shipping cost. Item was dispatched same day & arrived... Toon meer
Bedrijf heeft geantwoord
Excellent buying experience, ordered on the 7th Dec delivered on the 10th Dec! Unfortunately one of our flavours were incorrect but my husband had already opened the container before realising. Not h... Toon meer
Bedrijfsgegevens
- Cateringeten en -drank leverancier
- Drankendistributeur
- Catering
- Voedselmachineleverancier
- Frisdrankwinkel
- Verkoopautomaat leverancier
Over Mr Cool It
Geschreven door het bedrijf
The Planet's Coolest Slush
Established in 1999, Mr Cool It has years of experience in the frozen product industry and is well-placed to provide expert support and guidance on most slush, milkshake and ice cream machines. We supply Slush machines, syrups, cups, straws and parts for most makes of Italian machines.
Call us today to order on 01904 438343.
Contactgegevens
Unit 2 & 3 Westview, Whitchurch Road, Hatton Heath, CH3 9AU, Chester, Verenigd Koninkrijk
- 01904 438343
- info@mrcoolit.com
- mrcoolit.com
4,5
Uitstekend
164 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
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Antwoord van Mr Cool It
We're glad you're pleased with our service! Thank you for your 5 star review
Dry quick service deal with again
21 juni 2022
Antwoord van Mr Cool It
Thank you for the five-star review!
Antwoord van Mr Cool It
Thank you for the positive review, we're glad you are happy with our service!
Amazing customer service!!!
Ordered a few parts from Mr Cool It for my GBG slush machine. Last order, i fitted a part incorrectly and was given advice how to rectify. Amazing customer service. Keep up the good work.
15 juni 2022
Review zonder uitnodiging
Antwoord van Mr Cool It
Thank you for your glowing review! We aim to please, so this is great to hear.
I really bad first time experience
I really bad first time experience. Hidden postage cost. The money was taken from my account. I believed it was going to take 2 days to send so stayed in, then absolutely nothing has turned up and it now Monday. I ordered it last week...No email from mrcoolit apart from this one trustpilot sent for a review!!!
13 juni 2022
Antwoord van Mr Cool It
Hi, I'm sorry to hear you've had a bad experience shopping with us.
I'm unsure why there's been a delay with you receiving your item, as it was ordered on the 7th in the afternoon, and despatched on the 8th. Sadly, the first we knew about the issue was this 1-star review.
From when the order is placed, customers receive automated emails to confirm the order has been received, followed by a copy of the invoice, and finally a despatch note confirming the order is complete with a copy of the courier tracking number. Perhaps they've ended up in your spam/junk folder?
Regarding the 'hidden postage cost', a final total including any shipping costs are displayed at checkout before you commit to paying - we do not have any hidden additional costs.
If you'd like to have a chat about these issues, we'd be happy to help. You can reach us Monday through Thursday 9am-5pm, or Friday 9am-4:30pm on 01904 438343, or email info@mrcoolit.com.
Antwoord van Mr Cool It
Glad to hear you're happy with your machine, we hope it serves you well for years to come!
Misleading visual representation
Rather disappointed that I did not receive cup, with lids, as visually represented, with the "Starter Pack", on your website.
Eventhough, the written description states what you will receive. Why not show the actual items that are shipped out.
Visual representation is misleading.
8 juni 2022
Antwoord van Mr Cool It
Hi, thank you for the review and feedback. We appreciate that whilst the written description is correct as you pointed out, the images could be clearer to highlight that optional items are shown. We try to take on all feedback positively, and are in the process of refining some of the images to make this clearer for all our customers going forward.
Great Service
Great service and faster delivery than I imagined! Will definitely use again
3 juni 2022
Antwoord van Mr Cool It
Thanks for your review! We're delighted you're happy, and hope to be of help to you again in the future
The order came very early many Thanks.
The order came early, it's good, but a part of the propeller on the engine was broken out of the box, beyond that, the prices you gave were good.
30 mei 2022
Antwoord van Mr Cool It
Hi, I'm glad to hear the order arrived early and you were happy with the price.
Regarding the damage, I can see you ordered a gear motor for your machine. Could you please take a photo of the damage and send a photo over to info@mrcoolit.com, and we'll see what we can do to sort everything out so your order is as it should be!
Many thanks
Really professional super fast delivery…
Really professional super fast delivery top quality product sale went smoothly
29 mei 2022
Antwoord van Mr Cool It
We're glad to hear you were happy with your purchase!
Delivered when they said and product…
Delivered when they said and product was well packed so no chance of being damaged in transit. 👍👍👍
20 mei 2022
Antwoord van Mr Cool It
Thank you for your review! We're glad you're pleased!
Excellent service from Andy very…
Excellent service from Andy very helpful and gives me good advice, l have been using Mr cool it for 15 years. Ash
26 april 2022
Antwoord van Mr Cool It
Thank you for your review! We're glad you've been happy with our service and advice over the years, and hope to keep on helping for years to come!
Antwoord van Mr Cool It
Thanks for your positive review, we really appreciate it!
Antwoord van Mr Cool It
We're really glad you're happy with our service, and thank you for your kind review!
Always fast service and great products
17 april 2022
Antwoord van Mr Cool It
Thanks for your review, we're glad to hear you're happy!
Antwoord van Mr Cool It
We're pleased to hear you're happy with our service! Thank you for your review
Good service
9 april 2022
Antwoord van Mr Cool It
Thanks for the review, we're pleased to hear you're happy with our service!
Great service and great products
Great service and great products. The syrup is first class and one of the best tasting around. I have received loads of compliments from customers, especially the blue raspberry.
Great communication and aftersales support as well.
9 april 2022
Review zonder uitnodiging
Antwoord van Mr Cool It
Thank you so much for your glowing review! We're delighted both you and your customers are happy, and hope to keep supporting you and your business for years to come.
Antwoord van Mr Cool It
Thank you for your positive review, we're glad to hear you're happy!
Excellent service from start to finish
Excellent service from start to finish. The guys were very helpful in answering our questions. The machine is up and running and our customers love it. :)
27 maart 2022
Antwoord van Mr Cool It
We really appreciate your kind words, and are glad you're happy with your new machine!
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