The Mr Cooper team, gave me my life back. After a lengthy divorce , paying all my bills on my own and taking care of two boys I was at my wits end. I finally answered to the Mr Cooper team expecting... Toon meer
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Lees wat reviewers zeggen
They were fast to helping you (once you got through) with resolving minor hardships and taking notes to assure they will help you to catch up with your financial obligations. They read back your reque... Toon meer
The online login for Mr. Cooper Powered by Rocket Mortgage was not seamless as I was unable to login to Mr. Cooper to make my January mortgage payment. When logging into Mr. Cooper with the URL I hav... Toon meer
The problem was access to your website which was transitioning to Rocket Mortgage. The customer Service rep shared the status info on the website. You lost a star because I asked the rep to effect c... Toon meer
Bedrijfsgegevens
Over Mr. Cooper Powered by Rocket Mortgage
Geschreven door het bedrijf
At Mr. Cooper Powered by Rocket Mortgage, we’re combining deep care and trusted guidance with breakthrough technology to make every homeownership journey seamless and confident at every step.
Nationstar Mortgage LLC (d/b/a Mr. Cooper) and Rocket Mortgage, LLC are separate companies uniting under the same parent organization.
Equal Housing Opportunity
NMLS: #2119 NMLS Consumer Access
NMLS: #3030 NMLS Consumer Access
(www.nmlsconsumeraccess.org)
Nationstar Mortgage LLC (d/b/a Mr. Cooper) and Rocket Mortgage, LLC are separate companies uniting under the same parent organization.
Equal Housing Opportunity
NMLS: #2119 NMLS Consumer Access
NMLS: #3030 NMLS Consumer Access
(www.nmlsconsumeraccess.org)
Contactgegevens
8950 Cypress Waters Blvd., 75019, Coppell, Verenigde Staten
- 888-480-2432
- mrcooper.com
4,2
Goed
8K reviews
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Customer service was great
Customer service was great. It took 40 minutes to talk to a live person. Unsat
7 januari 2026
Edith was very courteous and helpful
7 januari 2026
Representative was professional and…
Representative was professional and courteous, and was able to address my concerns. I am still waiting for a return phone call from her in the next few days to let me know that my issue has been resolved
7 januari 2026
The problem was access to your website…
The problem was access to your website which was transitioning to Rocket Mortgage. The customer Service rep shared the status info on the website. You lost a star because I asked the rep to effect changes to my payment and he confirmed that he could. However, when I logged into the now operating website, the changes I asked for were not done. That's ok but the customer service person should have been clear that they couldn't do that.
7 januari 2026
From beginning to end
From beginning to end, they kept me informed what was going on to settle my request. It was resolved in a good manner. Thanks to the woman who handled most of my request.
7 januari 2026
I asked for financial assistance I was…dental
I asked for financial assistance I was being proactive I am trying to avoid a situation in coming payments that I am unable to make due to my unemployment I was told I have to go to the negative 60 days and get a negative credit report before I can get help
7 januari 2026
The gentleman understood about my major…
The gentleman understood about my major surgeries and recovery, and was helping me to make it right with my mortgage.
7 januari 2026
Honest, friendly and helpful
The customer service representative was very honest, friendly and helpful.
7 januari 2026
Clients Are Not Valued.
After the positive financial relationship we've had, it is absurd to impose a fee for obtaining the actual payoff amount of our loan. It is a slap in the face, and effectually estranges us from your company. I cannot, and will not recommend Rocket Mortgage to anyone.
7 januari 2026
Getting my issue resolved!
I received my annual escrow review and it was incorrect. The property tax estimate was too high. I forwarded Mr. Cooper a copy of the actual bill from the City and it was promptly corrected.
7 januari 2026
Representative was extremely helpful…
Representative was extremely helpful and knowledgeable
7 januari 2026
Final payoff
Both representatives that I spoke with were extremely pleasant to speak with, knowledgeable and understanding.
As stated to both however was the fact that I had to initiate the first phone call to verify and confirm that the wire transfer was in fact received. That to me is a major problem.
Overall, very happy with my experience overall.
2 januari 2026
Rep was most helpful
7 januari 2026
Unable to login online for weeks
Mr. Cooper is garbage since Rocket Mortgage took over. Haven't been able to login to view/pay my mortgage in weeks. Can't access tax statements- every email received says login to view online.
7 januari 2026
It was easy to navigate
7 januari 2026
I had a really hard time getting to…
I had a really hard time getting to talk to a person, but once I did, they were very helpful.
5 januari 2026
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